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February 2024 by Tony Gibson
Location, It was easy get to and get back when I was finished.
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February 2024 by Michael Hurlburt
The fact that I was able to get a truck for the day without a reservation was great, but other than that...WATCH OUT! I got the truck with 5 miles until empty. 5 miles was barely enough to get to the closest gas station. Then I was given the option to return that evening, instead of in the morning. Was NOT told that there would be an additional $20 charge for 'after hours' return fee, which I really don't understand because I did all the work for them.
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September 2023 by adan rivas
Just amazing customer service! Shout out to Ms. Brytani and Mr Brandon for an amazing experience. Had a few issues in the beginning but they were very quick to help me resolve the issue. Would recommend if you needed it for a long time ( I had the rental for about 2 months and a half ) very cheap and amazing discounts thank y’all for being so helpful.
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August 2023 by Wayne Butler
BY FAR THE WORSE UHAUL IN THE AREA AND THE CORP OFFICE AND CORP MANAGERS ARE TERRIBLE AD WELL. The Bigger light skin General manager that runs the place runs a shady business. She got my personal and business account shut down because of an issue with a discount that I was authorized to use. When she got upset at me using the discount she reported me to Corp. I talked to corporate and they took her side saying the reason was because I was doing junk removal with the trucks and everyone uses these trucks for all kinds of things. Also the location accepts money on the side for longer use of the trucks and to lower the miles at return. I’ve been a customer of Uhaul personally for 20 years and has had a business acct for over 10 years. For them to treat the situation like this is unacceptable. I would not recommend this location at all. The service is slow the people are rude and the manager is very rude and tries to push her authority around. There is much more I would like to write or comment about but I’ll let this be what it needs to be. I’ve moved on but think everyone needs to know.
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August 2023 by Angela H
Friendly staff and very helpful. Superior customer service!
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June 2023 by Eric Hargrove
Some of the BEST customer service I've ever experienced!! Will definitely be renting from them again
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May 2023 by Esteban Ramirez
The guy at the counter was super slow for no reason. It took me 35 min to get o the counter and I was 2nd in line. The guy outside giving the equipment was great and was the only reason I didn't give the store a 1-star review.
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March 2023 by Mikey Likesit
Best kept secret in Suitland. Couldn't find this location on the uhaul website, but I'm glad my buddy suggested it. Staff is more friendly than most places in Suitland. Now I pass other locations to get propane from this Uhaul because they are always kind and helpful. They are even patient with the rude and loud customers ive had in front of me in line more than a few times. If you find yourself waiting in line it's most likely because someone is giving them a hard time or didn't bother to figure out how many miles they were going to go before they got to the counter. Moving is a big deal, plan ahead. These guys are trying to pump propane, hook up trailers and help people move. They always keep the space next to propane clear, so i can pull right up with my tanks. The comments about parking are strange to me because I've never been able to leave my car at budget or penske or enterprise, not sure why people would think they should be able to leave their car at a rental place, but hey, common sense isn't common.
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October 2022 by Adrienne B.
The guys there were very nice and helpful. They answered all our questions and concerns we had and everything went without incident. Would definitely recommend.
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August 2022 by Harlan Glinski
Great place! Super convenient and close to both the main gate and Pearl Harbor gate. Check out and check in we’re both lightning fast. They were also super flexible and did an easy adjustment for me to keep the truck an extra day. Definitely recommend this place for all your moving needs!
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December 2021 by Taylor Washington
Brittany is AMAZING! I was dealing with an issue for over 2 weeks with U-Haul from another location in which my reservation was messed up and they ended up charging me. U-Haul's corporate customer service was absolutely no help. Brittany from this location helped me correct all the information as well as the unauthorized charges. She even contacted me after hours and took all necessary steps to ensure this was fixed and wouldn't happen to anyone else. Thank you so much Brittany! I appreciate everything!
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September 2021 by Alvin Dockett
Repeat customer. Rented trucks as well as propane refills. Staff is cordial but not exceptional, polite and attentive though. My biggest concern is customers are asked to park on the street while conducting business here. The street is also crowded with Uhaul trucks so customers are forced to walk along or cross a very busy Allentown road with no sidewalks or crossings.
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September 2021 by Ron Christopher Porter Jr
One of the worst U haul experience I had. I had to wait over an hour to rent a truck. Slow and rude customer service. Man they just hire anyone. Do not recommend coming to this location!!!
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July 2021 by Sarah Crum
The two gentlemen working this evening handled many customers on a very hot day like champs. They both were friendly, professional and helpful. Our transaction was easy thanks to their great customer service.
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July 2021 by Emma W T
Extremely poor customer service, both at the location and over the phone. Have to wait over 30 Minutes to get an equipment. When you call for billing details, you receive a lady with an unprofessional behavior who said " I will transfer you to the 800 number for any concerns. In addition they changed for a service that you had previously declined. Watch your receipts guys!!! Don't trust what they tell you.
