U-Haul of Andrews Air Force Base provides a full range of moving equipment including truck rentals, trailers, cargo vans, and boxes, along with services like self-storage and online reservations. Customers consistently report wonderful and exceptional experiences, noting that representatives frequently go above and beyond. The staff is described as personable, professional, and helpful, expertly multitasking to assist everyone even when busy. The process is designed for efficiency. Customers recommend using the online pre-check-in to cut down time. The pickup is effortless, with equipment typically waiting, ready, clean, and filled with gas. The U-Haul app guides renters step-by-step through vehicle inspection and photos, which also makes the return process much faster and smoother. Employees are helpful in answering all questions and concerns during checkout. In difficult situations, such as a car not starting, staff have been known to go out of their way to assist, making frustrating situations less difficult. This outstanding customer service gives customers confidence in their decision to use this location, leading many to state they will rent from here again and recommend it to friends and family.
Honestly I think this location are doing Excellent customer service,They should just keep it up, especially kenneth and Taneesha they were very helpful in making sure the process was smooth by guiding me step by step by ensuring I have a safe and successful experience. Thank you UHAUL.
November 2025
I've used a lot of UHaul locations and this one is excellent. Equipment was clean and ready and they hooked us up right away.
October 2025
Excellent Customer Service✅ from check-in to return✅ Keep up the GREAT Team work✅
