U-Haul of Andrews Air Force Base provides a full range of moving equipment including truck rentals, trailers, cargo vans, and boxes, along with services like self-storage and online reservations. Customers consistently report wonderful and exceptional experiences, noting that representatives frequently go above and beyond. The staff is described as personable, professional, and helpful, expertly multitasking to assist everyone even when busy. The process is designed for efficiency. Customers recommend using the online pre-check-in to cut down time. The pickup is effortless, with equipment typically waiting, ready, clean, and filled with gas. The U-Haul app guides renters step-by-step through vehicle inspection and photos, which also makes the return process much faster and smoother. Employees are helpful in answering all questions and concerns during checkout. In difficult situations, such as a car not starting, staff have been known to go out of their way to assist, making frustrating situations less difficult. This outstanding customer service gives customers confidence in their decision to use this location, leading many to state they will rent from here again and recommend it to friends and family.
The place and vehicles are always clean. The staff is always willing to assist with pickups and well knowledgeable about the products.
August 2026
The customer service is great. The 2 employees i dealt with both times we're very helpful and had positive energy. Will be coming here again if needed.
July 2026
I always come to this u haul location.Everyone is so friendly and there's hardly ever a wait and the service is very quick.They get you in and out when you're picking up or dropping off. There's never any hidden fees or any extra charges that you weren't aware of.
