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November 2023 by Neko Kinard
Had a very easy experience with Teoni at Easterns. Vehicle selection was great and the finance options as well! Thanks again! I love my Malibu!!
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September 2023 by China Hyde
I purchased my vehicle on August 28th, 2023. Drove my past vehicle here with hopes that it would make it here without breaking down lol Mike & Luis were extremely helpful and REALISTIC with me considering my situation. They asked me what I wanted and I got exactly that… customer service was superb!!!! They really worked with me and Mike is just an outstanding manager if you come here ask for him. I see there are some bad reviews but don’t let that deter you from shopping here just ask for Mike he will not sugar coat anything and will give you the real deal. I did not at all expect to be driving off the lot with anything that day… I got rid of my Kia and got into a nice reliable Buick Verano and even the manager drives a Buick lol this experience was BEYOND sales service I felt like family. I didn’t feel pressured etc nothing just honesty and good vibes. I will refer anyone to this specific location and again THANKS EASTERNS OF HYATTSVILLE <3
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September 2023 by Gerardo Azpiri
Easterns Automotive Group is the place to go if you’re looking at cars. They really have the best service here— especially the young man who helped me, Clarke. He was well-informed and efficient, incredibly kind and he helped me look for the best offers and options I could get. Truly a stellar service, I’ve been searching for a car for a long time and no one has been as helpful as he was.Highly recommend.
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August 2023 by B Pope
I can’t say enough words about this amazing dealership. Sean Harvey was an amazing salesperson. I came in looking for a car and as a first time car buyer I was really anxious but he relieved all of that. He answered all my questions with ease, patience and professionalism. You can tell he is knowledgeable . I highly recommend this dealership and if your lucky you will get Sean.
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August 2023 by Chynia Dunton
Sean was amazing !!!!!!!! The longest I ever been in a dealership and I felt hospitality , great service and customer service , and very welcome about my outcome. Everybody worked hard and had a hand in everything which was nice to see everybody there for you. Cars , service , management , everything was amazing 10/10. Thank you so much everyone especially Sean is a very very hard worker and he loves his customers and satisfying their needs.
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August 2023 by Mujihad Muhammad
Sean has been a consistent professional from step one. He made he feel welcomed when I arrived. He pulled all the right strings to insure I was able to get a vehicle that was good for me today. Definitely would like to give Sean high praise for my experience here at Eastern Motors.
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August 2023 by LaJeanne Hawkins
I am very pleased with the service and assistance I received here. I worked with Angel and he was just that……. An Angel! He was patient and very thorough. He took the time to listen to my concerns and was very encouraging and positive during this process. This by far has been the best car buying experience. I would definitely recommend them and will use them again.
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July 2023 by Ursula D.
As mentioned in the previous review, Louis was very efficient and dedicated to selling me a car. That fact remains.However, it was not my intent to purchase a vehicle on Wednesday, July 5th. I made sure that Louis knew that I wanted to trade in my vehicle. Also, upon reviewing my financials, and my level of credit, he was aware that purchasing a vehicle was not something that made sense nor fit into my budget.Right off the bat, he let me know that I was underwater with the amount that I owed on my current vehicle. So at that point, he was straightforward and honest with me. At that point, however was when he said, "Let me see what I can do". He returned with a decision. To me that decision stated, although it was seemingly impossible to meet your request, here is what we can do.With that being said, having never traded in a vehicle, I followed his steps blindly, knowing that he was the expert and professional, to lead me in the right direction. Did I agree to the one vehicle that they shared with me? I did. Did it fit my expectations for a trade-in model? It did. But this was NOT a vehicle I would have BOUGHT based mainly on its interior. Although the new vehicle is a 2020 model, my 2017 car to be traded, was much more up-to-date and current than the 2020. All that being said, BE CAREFUL if you are trading in a vehicle. Make sure you ask lots of questions prior to signing anything. Otherwise, Louis, Pablo (general manager), or any of the Hyattsville Eastern Motors representatives could KNOWINGLY put you underwater!!
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July 2023 by Ursula Davies
When I first arrived at Easterns, Louis Velis greeted me at the door with a smile. He patiently worked with me to meet my given criteria. He and his staff located a vehicle that exceeded my expectations. Thank you, Easterns of Hyattsville, for your hospitality and level of expertise!
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July 2023 by Markus Williams
First and foremost I absolutely loved the way ms Alejandra’s greeted me before I walked into the dealership, she was so Patient with me. I thought It was impossible to get a car but I walked away feeling much better. Iam so grateful. Make sure you ask for Alejandra when you come in, she just may meet you before you meet her!
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July 2023 by Rahwa Woldegiorgis
Alex was so awesome! She was helpful and very knowledgeable . She was really efficient and professional throughout the whole process. Usually the process of buying a car is stressful, but she made it less stressful. I appreciate her wonderful customer service!
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June 2023 by Vanessa Gonzalez
Such great service from Alejandra Pena! Super nice, knowledgeable, customer service perfection! Helped me out so much and I got a great vehicle for my family.
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June 2023 by Harrina Alexander
At eastern motors your job is not your credit!! I came in looking to trade my car. Before me and the sales man (Sean) even started taking I let him know about my credit situation. I felt like I was in the right hands in the beginning. That was short lived.They did not even consider my job at all.They just kept talking about my credit the whole time.Then attempted to put me in a car with a very high APR AND A HIGH CAR NOTE! The car was a mess and had an accident on it! They kept pressuring me, I ask for my keys to my trade and they refused.I had to keep asking for my car keys back. I am convinced they write their own reviews. There is no way they have 5 stars ⭐️.By the time I got home after dealing with them, I was mentally and physically drained. Maybe they thought I was a woman and was desperate for a car. I have had many high end cars before covid hit. Lost my job and was stuck using credit cards. So long story but they are terrible. Will never ever go to the place again.
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June 2023 by Fred Drummond
Excellent customer service. The salesman and finance manager are the best I’ve ever dealt with. I recommend Eastern’s in Hyattsville, MD.
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June 2023 by Ejenni 3.
Everyone here was so amazing and so helpful! They helped me find my first car and made sure that everything was perfect. Mike was so personable and friendly along with the rest of the staff. It felt like they really wanted to make sure that I had a right fit and I wasn't just another customer. Thanks to you all!