REI is a store dedicated to outdoor enthusiasts, offering a wide range of high-quality outdoor gear, clothing, and shoes. They stand behind their products with a 100% satisfaction guarantee and have their own line of award-winning products. The staff are friendly, helpful, and knowledgeable, always ready to answer questions, assist with gear, and provide expert advice. Customers appreciate the opportunity to try out gear in-store and rely on the staff for support. The store's location in North Bethesda can have parking issues, especially on weekends, and the store can sometimes feel cluttered due to its smaller size. Despite these challenges, many find the store well-stocked and less cluttered than before. Staff members, like those who handle bike repairs, are professional and courteous, ensuring quality service. Overall, REI is a trusted place for outdoor gear, valued by both new and experienced outdoor enthusiasts.
Lots of stuff in stock. If you apply for a part-time job at this store, they will require you to do a 3 hour group interview. It was ridiculous and a waste of unpaid time.
August 2023
The staff are so helpful and knowledgeable. It's great to have a place to go to ask questions and try out your options for gear.
August 2023
Genevieve installed rigid fork, stem, and handlebar on my mtb and she did an excellent job. She’s very courteous, knowledgeable, and very professional. She also answered all of my emails in a timely manner. If you ever need anything bike related, I highly recommend her. She’s awesome! I’m very satisfied with the result.
