West Elm offers a wide range of high-quality, original home furnishings and decor, allowing customers to express their personal style. From mid-century furniture to organic bedding, the store provides a diverse selection of tasteful design elements, including bedspreads, tables, accessories, carpets, shelves, and lamps. The customer service at West Elm has been praised, with friendly and attentive staff who take the time to listen to customers' needs, budgets, and style preferences. They often provide helpful suggestions and creative ideas that customers may not have considered on their own. However, some customers have reported mixed experiences, with one salesperson being new to the job but trying their best, while others felt the staff did not accommodate their needs, such as a customer in a wheelchair who could not access the aisles. The pricing at West Elm is generally considered fair, though some customers have found certain items, such as the store's candle collection, to be quite expensive for the quality. Overall, West Elm offers a high-end shopping experience, though the quality of some products may not always match the price point.
Great customer service from Keisha, comfortable couches and sturdy. Bought one for our living room and look forward to keeping for at least 7 years.
January 2024
Very diverse, tasteful furnishing elements. Bedspreads, tables, assessors, carpets, shelves, lamps etcThe care is very friendly and attentive. Unfortunately, the lady was only new to her job but tried very hard.Prices are very fair.
July 2023
Crazy expensive for quality that's just not up to snuff! So many items were just surprisingly low quality for such a store. Smelled amazing inside due to their candle collection that was named something moss but sadly the smallest 1 wick was still $40!
