The Odenton branch of M&T Bank is highly praised for its excellent customer service and helpful staff. Customers have shared positive experiences with relationship bankers, specifically mentioning one associate who went above and beyond to assist. This staff member was professional, welcoming, and made customers feel comfortable from the moment they entered. One customer appreciated how the banker quickly prepared all necessary documentation for a return visit, making the process smooth and painless. Another customer, a first-time homebuyer, received detailed guidance over the phone about mortgages, including options like no PMI, mortgage recast, and portfolio adjustment, which they found valuable and not commonly known elsewhere. The staff’s patience and willingness to answer questions stood out, contributing to a positive experience. Overall, the Odenton M&T Bank location is recognized for its caring, professional staff who provide outstanding service and valuable advice to clients.
Would be nice if they didn’t close a whole 20 minutes earlier than what it’s said to close
August 2023
I recently visited this location to close my account, due to a mortgage rate opportunity. I met with an associate named Willy. He was extremely helpful and professional. And even offered some sound credit advice. It was an unexpectedly painless experience. Thanks, Willy!
July 2023
I recently visited this location to close my account, due to a mortgage rate opportunity. I met with an associate named Willy. He was extremely helpful and professional. And even offered some sound credit advice. It was an unexpectedly painless experience. Thanks, Willy!
