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November 2023 by Brandon W.
*** WARNING*** Do not buy a vehicle from this dealer, any vehicle. They hack up the wiring harness on every car they touch. My car was a dealer transfer from this dealer. They install a "lojack" device in every vehicle. Sounds great, it isn't. They tap, cut and overall molest your factory wiring harness and install a redundant gps tracker with ignition cut device. Of course, Audi will never provide a warranty for the Chinese, 3rd party garbage they install. Look for a little sticker that says "spireon" on your driver's side door sill near the latch. If you have one, get rid of your car asap. Their hack job will short out and leave you stranded holding the bag for thousands in uncovered repairs.The tell tale sign that they installed this trash if you don't have the sticker is the $499 "gps recovery" nonsense they try to sell you at the "paperwork guy". Don't buy this, it's built into your audi already and they hacked up your wiring to offer this stupid service.
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September 2023 by Terry Cummings
My salesman was Mickey Solomon. He is a true professional. There was absolutely no pressure to purchase this vehicle. He had a very thorough knowledge of the product and he was truly impressive. I appreciated his patience as I was late for a few appointments. I will definitely be referring all of my friends and family members to Audi of Owings Mills. It was a great experience for me.
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September 2023 by Scoedean Bloomfield
Excellent customer service from the first encounter to the last minute of the transaction. Mickey displayed total transparency and assisted us in the best way possible to ensure we get the best deal. I was most impressed by the GM. He ensured he greeted every customer and afford each individual a welcoming experience. No disappointments!
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September 2023 by Stephen Kuehne
I am very pleased with my service. It was last minute, just before Labor Day Weekend and Jess was even able to get me a courtesy car. He kept me informed throughout the process and my Audi is running smooth again with AC blowing cold... many thanks!
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September 2023 by Tinu Jacob
I had a pleasant purchase experience at your dealership. Jim and Brandon were extremely professional and courteous. Jim worked with me and made the deal happen. I am completely satisfied and will definitely consider your dealership for future purchases.
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September 2023 by Philip Youngworth
From the moment I drove up, I was warmly welcomed and they knew exactly why I was there. The customer service throughout my entire service visit was exceptional. A special shout-out to Jess, who was outstanding and made the entire experience an absolute pleasure. Their attention to detail and commitment to customer satisfaction truly stood out.
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September 2023 by Alexis Xiong
The customer service was exceptional. The representative was polite, patient, and knowledgeable in helping me the car that I wanted. They went above and beyond to make sure that I leave extremely satisfied. Vinnie, the sales manager and the financial manager to help me to get my dream car. I would highly recommend Audi of Owings Mills to anyone looking for a new vehicle.
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September 2023 by Celeste Seger
Michelle was clear, kind, and helpful on the phone. She is the reason I physically went to Owings Mills. Once there, Dubois, Jim, and Josh were pleasant and professional. Josh was straightforward and worked with my offer. During purchasing, Brandon, Joey, and Dion made the process as smooth as possible. Dubois left a lovely follow up call. Highly recommend this dealership. Excellent service from start to finish. Celeste
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July 2023 by Jasper Holland
I had a great experience with Audi of Owings Mills customer service they were very friendly, informative and attentive to my automotive repair needs. They investigated and diagnosed the issues with my 2018 Audi A5 vehicle and was able resulted the Check Engine light problem. If you’re having issues with your Audi vehicle I recommend you pay they a visit.
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July 2023 by Joe Schuster
My recall was a significant effort to complete. The work was done on time and the car was put back together with no evidence of the extensive teardown and rebuild. Tom D did a nice job keeping me informed of the progress. A+
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July 2023 by Hayes Cramer
My experience with Audi Owings Mills was great! I worked with Dubois and he was always super friendly and knowledgeable. He eased all of my concerns and made the getting a new car seamless. Everyone I encountered there went out of there way to make sure I was happy. Great customer service!
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July 2023 by Peter Mackrell
I had a really great time working with the team at Audi Owings Mills. The whole staff was great, especially my primary salesman Vinnie. I also really felt that Josh, the general manager, went out of his way to make things work out for me. One of the best retail experiences I’ve ever had.
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July 2023 by Malika S.
Scheduled an oil changed via online. Check-in was smooth, staff was knowledgeable and organized. Enjoy some complimentary snacks while I waited. Lastly, I admire the diversity at this location. Will return.
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June 2023 by Vanessa R
Vinnie likes Toby McGuire's Spiderman and was still able to get me to get a car.The whole experience was wonderful, I never felt pressured or annoyed. He made everything wonderful and I don't regret my spur of the moment decision. THANK YOU VINNIE!
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May 2023 by tayler judd
The customer service was astounding. Not only were the floor associates knowledgeable, but I honestly believe they are there to take care of you. If you’re ever in the area, I highly encourage Brandon Ross at Audi Owings Mills. He’s a straight shooter who takes his time to understand a client’s needs, as well as enough creativity to help you find the most comfortable, or sporty needs you have.
