-
August 2023 by Brenda Knight
These people charged me $100 travel fee for 2 miles distance. They used my items will loading the truck. They stole 1000's of dollars. And the Manager/owner Boris was rude & very disrespectful as I was reporting things that were missing.
-
April 2023 by Emily S.
What a terrible experience.I should have had a sense about the day we would have, when the movers had trouble backing up the truck and the beginning of the day. While one of the movers saw our place and suggested it should take 4-5 hours (which is what it took to move everything in the first time.) We ended up spending time with our movers for 8 hours.They were incredibly slow moving everything out of our apartment, with one of the movers explaining that this was a new crew and they did not know how to load things into the truck properly. We asked them if we should wrap furniture with additional shrink wrap, but they said they would use towels. They did not do this for any of our furniture, which we only noticed on the other side.When they arrived at our home 1 mile away, they again had trouble moving the truck. They carelessly brought items into our house. Leaving scratches on most walls and a number of the ceiling. They also dented two steps and chipped many wall corners. We made a list of 6 scratched pieces of furniture. Worst of all, they broke our dining room table leaf making it impossible to use the table.At the end of the job they tried to charge us $1800 for 9 hours of work. While this was already an overcharge (it had not been 9 hours) we were very upset about all of the damage to our property and our walls and floors. We also felt that we should not be charged for their inability to load and drive the truck.Boris basically gaslit us, telling us that these things happen and that it was not as bad. He insisted we pay for all of the extra time. He also did not deduct the deposit from the initial invoice!We told him we would not have it and told him we would like him to come file a claim with insurance for all of the damage. He said he would discount our job $400 if we stopped contacting him. I guess some kind of bribe? We felt stuck wanting this terrible day to be over, but also needing someone to address the damage. We paid and tipped our movers, but now will need to pay significant more to buy a new table and calk and paint most of the walls in our house.Boris was unkind, unprofessional, and still has not agreed to come file an insurance claim for our damaged property. If he is insured, I do not see why this would be a problem. We sent him pictures and he still has not responded.In short Braun damaged our house, and our property, and overcharged us for at best their lack of experience, and at worst simply because they are dishonest. Boris should really be ashamed, and I hope he will come out before we need to file a lawsuit for some of these damages.Shame on this company. I sincerely hope they will change. In the meantime, take your business elsewhere.
-
June 2022 by Kati Ruth
Terrible moving company. Dishonest and don’t care about your items. They harassed the customers after she requested they speak to the owner due to lots of broken family heirlooms. RUN!!
-
June 2022 by Bart O.
I agree with the review that stated giving a one star rating is too much. We didn't have a lot of items to move (one bedroom, family room, living room and some misc. pieces). It took them four hours to load the truck and would have been more if I wasn't helping. After the truck was packed, they thought it would be a good idea to sit in my driveway and smoke pot.We got to the storage place and they were unloading one small item at time. It took them three hours to unload. Again it would have been longer had I not helped.Like the other review, they damaged two tables beyond repair. When I called the owner, he told me everything was blanketed, which it definitely was not. The owner proceeded to send me the contract that you have to sign off on to have them move things but offered no assistance to rectify the situation.I haven't moved in 28 years but I should have looked up more reviews before selecting this horrible company.When you speak to a business owner and he doesn't even comment on his employees smoking pot and driving his vehicles, it is pretty unnerving. I would not use this company and you shouldn't either.
-
June 2022 by Kati Gregg
Terrible moving company. Dishonest and don’t care about your items. RUN!!
-
February 2022 by Carol Price Rytter
The owner's son drinks while driving the moving truck with your possessions in it! And he drinks from what looks like a gun. I think his name is Roman, not sure. In addition, they break things, such as Tv's, ruin things, such as antique furniture, lose things, move things to storage that are clearly marked "apartment" and move things to the apartment that are clearly marked "storage". Their final cost ends up being three - four times their estimate, and they take forever to complete the move. They should be put out of business. Dealing with this Russian owned moving company is like dealing with Vlatimir Putin.
-
February 2022 by Carol R.
Horrible moving company!! They drink while working. The owner's son had what looked like an AK-47 but it was actually where he stored his vodka and drank it while he drove the moving truck! They break things, they just throw boxes and furniture around, they ruined an antique piece of furniture, two tv's, dishware, glasses, they knicked most of our wood furniture, they moved things that were clearly marked storage to our apartment instead, and things marked for the apartment ended up in storage, they took a million smoke breaks, the owner, Boris, wasn't there to oversee the move, he just showed up to collect his money.
-
July 2021 by Kathy Harris
Worst moving experience ever.
-
May 2021 by Kristin B.
If i could give this company zero stars i would. One star is WAY too many for this horrible moving company!!!! I just moved with them last week and the move took ALL day and multiple pieces were damaged not to mention some of the doorways and walls at the original house! I have attached a few of the pics of they damage this company did during my move IN addition to the hinge screws left in one of the movers masks!!!! PLEASE avoid this company at all costs unless you have unlimited income and do not really care about how your items are moved.
-
May 2021 by kathy horan
Horrible Company!!!3 young guys, one was dropped off!Not dressed professionally at all and smell of cigarettes!They could barely carry the furniture out of the house and broke 2 of our pieces of furniture!Kept saying we needed to use their tape , which is an add on cost!Charged $150 per hour and took them 7 hours to pack up a townhouse!!Then they stopped for food on the way to the new home and didn’t get done unpacking the truck until 9pm!!!Also, DO NOT pay with a credit card, they will charge you a 6% fee on the total of the move...who does that? Oh, Braun Movers do!!!
-
October 2020 by Keith Wenning
I’ve used Braun Moving many times and usually am very pleased with how hard they work and how professional their employees are on the job especially because I have kids. They seem to have a younger crew now with next to NO EXPERIENCE! Long story short they were not qualified to be carrying heavy furniture. Every 20 seconds was an F bomb and more talking about partying than work. I heard multiple times a young man say “run the clock” and watched them take over 5 cigarette breaks in a 30 minute span. Overall the Walls in the house I moved out of had a ton of scratches where they got stuck with my dresser for my master bed room. Completely scratched the sides of my dresser!The house I moved into had freshly painted walls and there are clear fresh scratch marks up and down my stairway leading upstairs AND to the basement (I was told there is nothing they can do because they were already there) I have not heard back from management yet so that’s why I am writing a review.
-
October 2020 by Shannon Leigh Royal Rice
I hired Braun Moving for an out-of-state move from MD to PA. Boris was extremely responsive from the very beginning, when I was requesting quotes. He was the only person who offered to come to the house to provide an informed, detailed quote. He answered all of my questions via email. The movers on the day of the job were fantastic! So helpful, and very fast. They took care of my belongings and we were done faster than expected. I highly recommend Braun Moving!
-
September 2020 by
These are not good people. They moved us in the summer and we are still digging thru the huge pile of boxes they just dumped on our garage. Many, many valuables broken- furniture, china, antiques, even my pc. Many of these things I had set aside to move myself, but the person I charge named insisted he could move the fragile items and he would wrap them and be extra careful. What a nightmare. The dishonesty goes all the way to the top. Igor,the owner. who I finally reached, couldn’t care less about the customer. His wife and son are even worse. On the move day around noon one guy left and was replaced by another guy who I don’t think even was an employee. Funny thing was he worked harder than anyone. By evening they added another guy and his girlfriend to the team. Yes, his girlfriend. What a seedy operation this is. And to top of off, they fraudulently charged my bank account. I signed nothing and in fact wrote to the man supposedly in charge and told him that he did not have my permission to charge me. Roman harassed me all the next day. Through texts and voicemails he said things like “you American cxxx” and “go fxxx yourself in the a..”. The owner denied knowing who was sending me obscene and threatening texts and calls, until I pointed out that it was the same number that the movers had called me on the day before. I sent pictures of all of the damages but I cannot get any response. This company should not be in business. Do yourself a favor and don’t use this family of thieves.
-
August 2020 by Melissa McClellan
They worked hard moving our items in our home. Stacked boxes high and quick in our garage as we as we requested. They put the furniture in the rooms we asked of them. Our sons helped to get it done faster, they reduced our bill considerably. Tho a few things gotten broken in the process, but that’s expected, as having boxes stacked in storage and in the moving truck. But they were quick, sufficient, got the job done, we are happy!
-
June 2020 by Kelly Rigiel
EXTREMELY rude! Doesn’t finish the job and then harasses customers. Definitely DO NOT recommend.
