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February 2024 by Laura Thomason
Good, fast, cheap: pick two. Maybe I could have saved money going elsewhere, but here I got a thorough diagnostic inspection with pictures, an explanation of my options, AND got my car back with the repairs completed by the end of the day. Plus a complimentary Uber back to work and a promise of a loaner car for the weekend if they’d needed to keep mine. Thanks, Erik at the front desk and Nick the technician!
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February 2024 by Jason Bradley
Erik & Arno were great!!! They took the time to properly diagnose and fix my vehicle after going to 3 different shop. I highly recommend them.
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January 2024 by Cesar Gamier
I recently had a safety inspection and front end alignment at AutoStream, and I couldn’t be more pleased with the service. Erik, the representative who assisted me, was knowledgeable and attentive. What stood out to me was their excellent communication – I received timely updates through emails and texts, keeping me informed about the progress of my car. It’s refreshing to find an auto service that values transparency and customer satisfaction. I highly recommend AutoStream for their professionalism and thorough work!
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January 2024 by Missy Tor
Dropped off my 2017 CRV and then my 2010 Fit. Carefully exquisite website that is very user friendly with pictures and pricing and decline or approve buttons. You know what's happening every step of the way. Erik is a fantastic communicator and his crew are one of a kind auto experts. Both cars done same day with oil and tire rotation plus a little extra for my 2010 Fit with 230k miles. Trust is key and I'd drop my keys off to these guys any time!
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January 2024 by Shirley Kane
Excellent detailed explanation of repair work needed and future needs. Service was excellent. Clean facilities and restroom. The mechanic gave a thorough explanation of what needed to be done, and caught an incorrect repair from the dealer and fixed it right away. Mr Erik was extremely patient and kind to me. I will come back for future repairs based upon this excellent service.
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January 2024 by F T
We felt like everyone worked quickly and efficiently with us. Erik was especially helpful & great with communication. Nick was our mechanic and we were incredibly grateful for his willingness to help us through an unforeseen issue that arose with our car. They seem to really care that you leave with your car in the best condition possible. This was our first time going here and we will likely return.
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January 2024 by Tyeshia Cherry
Like always this company is the BEST! I had a lot of trust issues with other mechanics but they really helped me out with trusting mechanics again . But what makes my experience even better is the customer service. Erik W really helped me out and kept me from worrying. Erik W gave me information on things I need work on my car. Erik W is the best . Thank you ! I truly love the company
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January 2024 by Emily Kallmyer
I HIGHLY recommend a visit here. Erik and Jeff were both so helpful and thorough. They accommodated my car with less than a day’s notice when my check engine light came on and were able to diagnose and fix the issue the same day I brought it in. They also were able to add on several other services I needed to get done, which was very convenient. The mechanic also did a great job. I feel like my car is in good hands here!
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January 2024 by J Sauls
I am beyond thrilled with the service that I received here. One of my employees needed her headlights checked. We tried to replace the bulbs ourselves, and they still were not working. I called and spoke to Erik around 1pm, and he had us in on the same day. By the end of the day, we had a full report and photos of the entire vehicle and everything that they found. I was so impressed. I knew exactly what I would be spending on each item, what the problem was and how they were going to address it. I didn't get any weird vague phone calls that left me questioning what needed to be done and why. No games, no questions, no confusing terminology, just the facts in a clear concise report. Her truck was complete the next day, exactly when they said it would be. There were no unexpected charges. Communication was exceptional every step of the way.I cannot even begin to tell you how much I appreciate the great communication, responsiveness, and detailed work that they put into this in such a short amount of time.If I ever need anything for any of our vehicles, I will definitely be coming back here.
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December 2023 by Wanda Rodgers
Erik was very accommodating when I walked through the door. Erik manage to fit me in with the tech name Mike and he did an excellent job regarding my auto situation. Also, Erik sat with me and explained their system that shows me what future work I need done and the technology that AutoStream offer and has one of the best I have experienced. They earned all five stars and then some. Thank you guys. Erik displays GOOD customer service even the elderly that came in for question concerning her vehicle. Great job!!!!
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November 2023 by Kelley Sawyer
My 1st service visit here was 11/21/23 for an oil change. Just scheduling the service with Jeff was quite pleasant. Service was complete in record time.Thank you for your awesome customer service!
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November 2023 by Joshua Revells
The service I received was above and beyond great. Erik was on point with everything every step of the way making feel very involved with what was going on with my service while never feeling like I was being taken advantage of. Arno the mechanic who worked on my car was knowledgeable and very diligent in getting my car serviced and back to me. I will definitely do all my future car service repairs here.
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October 2023 by Teresa Kohl
My daughter is attending the local university from out of state. Driving her to school we noticed some problems with the tires, got them fixed but wanted know find the cause of the problem. AutoStream did the most thorough check I have ever experienced for a very reasonable price! They sent me a report with pictures and helped me decide which repairs we need now and which ones were safe to wait awhile on. I feel better leaving my daughter 1200 miles away knowing she has a trustworthy place to take her car for repairs and that they will send us pictures and explanations of the problems. Not being from the area I chose them because of their great reviews and I am here to recommend them also.
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October 2023 by Eastwood Printer
I made an appointment at Mr. Tire in Reisterstown last week, then I realized Erik Walder doesn't work there any longer. He and his team moved to AutoStream in Owings Mills. I decided to give them a try since Erik was always helpful with tires before. He didn't disappoint. Everything was very easy as far as drop off and pick up. I was pleased with my tire options and also the recommendation report regarding things my car needed. (It was very accurate). Erik never pushed me to get more work done, but pointed out things of concern with photos. All of this was sent to my phone with links! I couldn't pick it up before they closed so I was sent a link to pay, then I used the vending machine thing to get my key and grab the car at my convenience. Easy Peasy.And I believe there is a promotion for October that you get free brakes and just pay for labor and they donate some proceeds to benefit breast cancer research etc.
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October 2023 by Sonel Friedman
As always, my car needed routine service and Auto Stream handled it perfectly. I can’t stress enough how wonderful of an experience Erik Walder provides. He doesn’t make me feel overwhelmed and works with me to make sure the right service is achieved.
