-
November 2023 by Aman Sarai
We recently bought a vehicle from Mark Taylor and Calvin Woody and the service we received was beyond excellent. He called or communicated with us everyday until our vehicle as ready and proactively ensured he did everything he could to make us feel informed. We tried several other dealerships and despite being interested found that no one gave us the customer service that Mark gave us. You can tell Mark and his colleagues at Heritage truly love their job and customers.
-
November 2023 by Brenda Palmisano
Mark and Calvin at Heritage went above and beyond to make sure I walked out the door in a car that would make me happy and also be affordable. They really blew me away with how much they cared about me and finding the right fit. I am forever grateful to them and their team for helping through this process! I would highly recommend seeing them if you’re in the market to buy or sell!
-
November 2023 by Truth Seeker
Our salesman, Shaun is an amazing, high energy, professional and a real treat to spend money with.He has excellent active listening skills, and he demonstrated some of best customer service skills Vernon and I have ever dealt with while purchasing a vehicle.Shaun was not pushy, yet he was determined to find us a deal that we wanted, impressive I must say. He made car shopping kind of fun.I can believe that Shaun will graduate to an upper level mgmt position by the time we make our next vehicle purchase.Shaun was very detailed, he researched info., he crossed every "T" and dotted every "I", by the time we were ready to deal with the financials. Jay the finance guy, was prepared and had accurate info and data.Nice job Heritage, great employees. You have a great group of guys working as a fantastic team. In these days and times, that combo is truly rare.I bet Heritage is one of the leading dealerships in Maryland. If it is not the case, you should be!!Thanks again, Shaun, thank you Shaun's supervisor and thanks Jay.Vernon B.
-
October 2023 by Zachary Prehn
Got a used Silverado from them Monday and it was by far the best buying experience I have had at a dealership. Jayden my salesman was very responsive and was more than willing to send me additional videos and pictures. The sales manager Todd Seay was very professional and honest. With me being 2 hours away he made sure there were no surprises when I arrived. I got a great deal and beat my financing rate with my local credit union. I would highly recommend working with them!
-
October 2023 by Taylor Graham
I recently had an exceptional experience purchasing my 2023 Blazer RS with Jerome Nelson. I arrived at the lot with a few options in mind. In advance, each vehicle was prepared for me to test drive. While inspecting/ test driving the vehicles.. Jerome was very knowledgeable about the features and amenities of each vehicle. Despite a thorough examination of each of the vehicles I was interested in, I had not picked a winner. In true sales fashion, Jerome had been listening to the things I liked and disliked about each vehicle and asked me to test one more car. As it would turn out, this was the one that had the most features I liked and fit within the budget I set for myself. I would definitely come back to this location & recommend Jerome help you find what you’re looking for!
-
September 2023 by Yury Perkel
Great experience leasing my 2023 Traverse at Heritage Chevrolet, Buick. The entire process was smooth from start to finish. Ed Wojcik was professional and honest. We were able to communicate via phone and text throughout the sales and finance process. Ed came in on his day off to accommodate our schedule for pickup. Thank you Ed for your hard work and have a happy anniversary!!
-
September 2023 by Jill Gallagher
A little over a year ago, my husband and I “built” our Chevy Bolt on Chevrolet’s website. VIN #1G1FW6S06P4103301 was assigned. On September 12, 2022, we went to Heritage Chevrolet to order a car. We agreed on a price. Heritage called us within a day or two to say that they ordered our car for the factory.Afterward, for an entire year, we kept getting “no change” updates from Heritage. Finally, on September 5, 2023, nearly a year later, we were called by Heritage with the message that our car was in. We went to pick it up.When we arrived, we saw that the car was not the color we had ordered. Also, it was a different model of Bolt. And it didn’t have the packages we ordered. In fact, the car had a completely different VIN number. Heritage was all set to sell us this inferior car for the price we agreed to the year before. We refused.Heritage had a Bolt on the showroom floor in the correct color. But the manager explained that he couldn’t sell the showroom car for our price. He said that he wasn’t making any money on the showroom car as it was. He couldn’t afford to go lower. Then, the manager offered us another car if we could wait another month, but we didn’t discuss the price. We left. Had to think.When we got home, on a whim, I checked the VIN for the car we ordered last year. That car – the one we ordered a year ago - had been sold to someone else back in October, 2022 – one month after we ordered it. We had been waiting all year for a car that had been sold to someone else. The car we ordered was driving around in Rochester, NY.When Heritage called the next day, we told them that we would NOT buy a car from Heritage. They returned our security deposit two weeks later without interest.I believe Heritage dealt dishonestly with us. They strung us along for a whole year and tried to switch us up for a lesser car. I don’t want any of my friends to deal with Heritage Chevrolet. My recommendation is to steer clear of this dealership.
-
September 2023 by J G.
We ordered a bolt over a year ago. They have been telling us that it's just around the corner FOR A YEAR. Finally we go to pickup, and it's not our car. It's not even close. Wrong color, wrong features, missing accessories, and they insisted this was 'our car'. On a whim I went online and looked up the VIN of the car I ordered; turns out Heritage sold our car one month after we ordered it, to someone else. It's now living in New York with it's new owner. They're liars, cheats, and utterly without any form of honesty. STAY AWAY.
-
September 2023 by Joshua Pressley
I’ve been taking my C7 z06 to Heritage Chevy for a little over a year now. My experience with them is bar none compared to other dealerships I’ve visited. There are three Chevy dealerships that are closer to me, and I still choose to drive 40 mins to Heritage Chevy to have my vette serviced by Sean with the entire process coordinated by Stephanie who watches over my car while it is in the shop. Sean is a 20+ year vet when it comes to working on corvettes and Stephanie provides continuous communication, updates, and photos of all work being accomplished. Thus far, the team has installed a few bolt-ons and exterior upgrades on my z06 to include: Corsa exhaust, an APR Performance carbon fiber rear diffuser, and accompanying carbon fiber front splitter / side rockers as well as routine maintenance and oil changes. Really appreciate all their hard work and excellent customer service. I’ll continue to take my corvettes to Heritage because they’ve earned my trust and exceed my expectations as a customer. Many thanks!
-
September 2023 by M Dunnock
EXCELLENT experience with Sales Consultant Trumane Lawrence. He was personable, knowledgeable & the entire process was smooth. Many thanks to General Sales Manager Calvin Woody & his finance team. Best buying experience EVER.
-
September 2023 by Lewis Kerney
This is a great dealership to purchase your next vehicle. Truman our sales representative did a phenomenal job from start to finish. His knowledge and friendly demeanor set us at ease and made the transaction easy, quick and fun. The finance manager and general manager were awesome as well. Great staff at this location. I wanted to hang around even after getting the keys. We entered as customers and left as family. Great job everyone!!!!
-
September 2023 by Klean World
With several maintenance issues on my current Jeep, I walked into the dealer ship and explained my Issues to the manager Calvin and he gave me several options from his expertise. At 166k miles, he assured me that I could walk out the door paying the same price or lower, with less miles and no worries on maintenance issues. He directed me to Jerome who asked my specifics and budget and helped me pick out the perfect truck and got me exactly what I asked for. They went to go get the car and even helped me remove my items to the new car. I walked in with several issues and walked out with ZERO worries! This is my 3rd Jeep purchase here and they never disappoint!n
-
September 2023 by Torrie Kerney
Trumane was exceptionally knowledgeable, helpful, and courteous during the entire process. He went the extra mile to ensure a smooth transaction. I will definitely recommend him to my friends and family.
-
July 2023 by Robin Holland
Hello,I am so honored to share this review online for anyone who desires a pleasant, no-hassle car-buying experience. Heritage Chevrolet Buick in Owings Mills, MD, is the place to go to buy your new or used vehicle!!! The atmosphere is pleasant; the salesmen are friendly; and the deals are the best!! ??????Mr. Jerome Nelson, Sales Consultant, and Mr. Calvin Woody, Sales Manager, were very helpful, courteous, and professional in guiding us to the right SUV for our family! It was no-hassling back and forth, and Mr. Nelson and Mr. Woody did not push, bribe, or manipulate us in any way to get a sale. They were very knowledgeable about their vehicles and were very professional with the sale! If you want a good, reliable, truthful, and upfront car-buying experience, do yourself a favor and visit them at Heritage Chevrolet Buick in Owings Mills, MD!Mr. Nelson and Mr. Woody, THANK YOU VERY MUCH for our wonderful new Chevrolet Trailblazer!! It was our pleasure to do business with you! God bless you both!
-
July 2023 by Josie Kaminski
Mark Taylor has been a great salesperson. He is informative, knowledgeable and personable. I would 100% recommend him to anyone who is interested in buying a vehicle. He made my buying experience a pleasure.
