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November 2023 by Holly Abbott
Second purchase from this dealership and just as last time my experience was top notch. Josh and Justin were my primary contacts there. Justin sales and Josh finance both handled my car purchase with the utmost professionalism and support. The sales manager and general manager have both reached out as well to confirm my satisfaction. I never felt pressured into anything I didn’t want and came home with a Beautiful new car at a fair price. Definitely a repeat customer .
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October 2023 by Angelo Gaccione
Tom and Josh from heritage we’re fantastic. I don’t know a nicer and truer salesman. I was fortunate enough that they actually delivered my car which was a great bonus. I would recommend them highly into anyone who is seeking an automobile.thank you guys. Angelo from Montclair, New, Jersey.
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October 2023 by Maheen A
This truly is the BEST Subaru dealership in the entire country and deserves to be the retailer of the year through Subaru. We just purchased our fifth Subaru, and the experience could have not been any better. I keep referring people here and they are all amazed at the level of service that is here since no other dealership comes close to what is offered here.Katie was such an amazing salesperson to deal with. She was so sweet and patient throughout the whole process and was always willing to answer any questions I had. She contacted me a day after purchasing the vehicle to ensure the long trip back home went well and to see if I had any concerns. She will make sure to take care of you and really strives for perfection!Shawn Davie, the store manager, really went out of his way to make sure I was satisfied throughout the entire experience from ordering the car. He went above and beyond to fulfill my requests. Prior to purchasing the vehicle I got now, we looked at many other options and he never showed any signs of frustration and was extremely patient with me. Eventually, I finally settled on a Crosstrek after many back and forth and placed an order for one. Shawn was absolutely fantastic in updating me on the status of the vehicle. I was also pretty picky in terms of how I wanted my vehicle handled when it arrived such as leaving all the protective cover on, and leaving the front bumper undrilled, for the dealership to not detail the car. In the end, the team was really accommodating to my request. Never once throughout the whole process did I ever feel pressured or rushed into buying a vehicle.Richie from the finance team was absolutely fantastic and somehow beat Navy Federal’s loan rate which is unheard of. He was also very accommodating and not that pushy.I really love my new Crosstrek Wilderness and it has been a great vehicle but I have to give a HUGE thank you to the wonderful staff at Owings Mill Subaru for making this such a great experience and we will definitely be coming back for future purchases.
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September 2023 by 劉威
After several bad experiences in other brands’ dealers, I went into this Subaru dealership. I like their way of selling car. Justin and his manager Josh didn’t push me like other dealer did. After doing a test drive, they allowed me to think through everything and answered my questions. Even the insurance company kept us waiting, Justin stayed patient and polite. Josh also helped me get a better deal for maintenance and additional warranty. I bought it on August and already recommended my friend who need a car to have a test drive there. Besides, after driving many SUVs like RAV4, CRV, Tiguan, CX5, Sportage and Rogue, I’m really happy with my new Froster. If you are annoyed by other brands or dealers, I would recommend you to pay a visit to this one.
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September 2023 by Cynthia l. Schoedel
I want to say thank you to Mile One Heritage for helping my son and I get an amazing car today! Aaron and Josh took good care of us! It was late in the day and we never felt rushed or pushed into anything. The process was perfect and after a very long day, they made this whole process easy and enjoyable. Thank you so much!
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September 2023 by Kristýna Mrkvičková
We had a great experience with our salesman Chris Felker, he was very professional, knowledgeable, and friendly all around. As first-time buyers, things can be a bit stressful, but everyone was happy to explain everything and take their time with us when needed. We appreciated the open communication and time they gave us to make our decision without the bad sales pressure. I would definitely recommend the dealership to anyone who is looking for a Subaru!
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September 2023 by Chase D
After a terrible experience at several other Subaru dealerships I was incredibly lucky to work with William Hoyt. William sold me cars previously and just by chance he happened to relocate to this dealership after working at a previous one I shopped at. William took the time to understand my needs as well as what I was trying to accomplish.Typically when dealing with finances things can get rocky and you can be up charged or pushed to add packages and products. Josh in finance department was outstanding for going above and beyond to shave 1% off my rate even with the current market of high interest rates.After the awful experiences I had at other Subaru dealerships it was a breath of fresh air. William and the entire team at Heritage Subaru Owings Mills are outstanding. All my future purchases will be with them!
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August 2023 by Candice H.
I had the absolute best experience buying a car from Aaron at Heritage Subaru. The manager Greg was as also very helpful and courteous. Milton made the financial aspect of the purchase very easy. I left their dealership with a smile all the way home. I highly recommend buying a car from Heritage of Owings Mills
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August 2023 by Michael Wilbur
Great experience today with Justin, Sam and Milton as well as the rest of the crew. Justin was able to find me exactly what I was looking for within minutes. Zero haggles and a 100% honest salesperson approach. Love these folks!
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August 2023 by KATRINA J
My point of contact with Justin and Josh was beyond excellent. I was approached by Justin while looking at their model of cars they had on there lot that day. I already knew what I was looking for. Justin assisted with my needs and took care of me quickly. They both did their part and made me feel comfortable and gave good advice and answered all of my questions. This wasn't my first time purchasing, but the whole experience was worth thr wait!!! Love ❤️ my 2024 Subaru Outback!!
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August 2023 by Hayden Smith
I recently had the pleasure of visiting Heritage Subaru dealership, and I must say, the service I received was absolutely exceptional from start to finish.Aaron Ringgold made the process seamless and stress-free, from test driving the vehicle to discussing payment options. Aaron is a great communicator as well, quick to give a call back or email.What truly set Heritage Subaru apart was their dedication to customer satisfaction. Josh Jones was transparent and honest throughout the payment process which was truly refreshing and greatly appreciated. Josh answered all my questions and was incredibly patient.After making my purchase, the after-sales service continued to impress. Aaron and Josh followed up to ensure I was completely satisfied with my new vehicle and offered assistance with any additional features or services I might need in the future.I can confidently say that Heritage Subaru dealership provides top-notch service that goes above and beyond expectations. If you're looking for a dealership that values its customers, offers a wide range of high-quality vehicles, and provides an overall outstanding experience, look no further. I highly recommend Heritage Subaru to anyone in search of a new car.
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July 2023 by Chris G
Everyone here was welcoming, professional, and flexible. Joe Tareen made sure that I was able to buy the exact car that I was looking for. He was knowledgeable, friendly, and overall very helpful.Their price was better than competing dealers without having to haggle. The sales manager was flexible and allowed me to utilize payment plans on add ons that I wouldn’t have been able to afford in a lump sum payment. Great team, I highly recommend.
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July 2023 by Hopelyn Woodling
I was going to trade in my lease for a new vehicle at Heritage Subaru and Justin, Shawn, and Josh were all wonderful! Justin and Shawn worked on getting me out of my old lease, which wasn’t easy!!, and into a new car that I really enjoy so far. Josh had to deal with getting my car registered in Fl, which again isn’t easy!!, and did it with absolutely no issues. Highly recommend going to these guys for a new car. They’re wonderful.
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July 2023 by Stefan S.
Terrible! I came to test drive two cars I had found on Cars.com as possibilities, and after my friend tested the first one, she stated it was a very basic car, like driving a car from 50 years ago! I didn't drive it, but the features looked too basic for a $22k car! The salesperson assisting her left her in the middle of the parking lot to put license plates on a vehicle. I saw another staff member with a drill walking around to help put license plates on. He didn't have to ditch a potential sale in the parking lot. That pissed me off, and I walked up to him and said we are leaving. I walked to the car and took off, and I would never return here. What a crappy experience! The sales manager called my friend to find out why we left so abruptly and I had her tell the sales manager exactly why.In this day in age, you have a choice, and it's a competitive market and you really shouldn't leave a potential sale hanging out alone in the parking lot.
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June 2023 by Rebekkah Speller
The staff at Heritage Subaru was very friendly and professional as I reached out about selling my vehicle while still out of state. Shevaune was intentional about following up with me to secure an appointment for me at the dealership, and Richie was very personable and helpful as well. I appreciated how accommodating they were to me during my appointment once I arrived in Maryland.My bank was paid promptly, and I am ultimately satisfied with Shawn and his team's solutions to a few logistical issues that cropped up along the way. Thank you!
