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December 2023 by Trevor J.
I brought a 2024 Toyota Rav 4 Hybrid from them. The salesperson was friendly and the staff was great.
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December 2023 by Gary B.
I purchased a new 2012 Toyota Camry Hybrid from this dealership when it was owned by the previous owner and slowly over the years, after replacing many of the outstanding employees, it became a cesspool of crap. I sent my daughter in to have the 12 volt hybrid batter replaced and an oil change. Costco would no do this and I figured the dealer was a safe bet even though it would be more expensive. Toyota lists two 12 volt batteries for this vehicle. One at approx 200 and another at ~ 300. I told her to get the cheaper of the two and of course the dealer said Toyota required the more expensive battery. I had to get off the phone so I said ok, thinking the total charge would be about $400 max. The dealer charged $376 plus tax for the battery and $10 for each terminal pad. Then they charged 1 hour of service to replace the battery. I told them not to test the system but to simply replace the battery so this would be a five minute job. Even someone who had never replaced a battery would agree that this is a quick job because it's located in the trunk behind a plastic partition. The total cost was $573 to replace a small 12 volt battery in a 12 year old car. They also wanted to charge $70 to replace the air cabin filter. Instead I purchased a better than OEM for $13 and put it in myself. My daughter had to take the car in a few days later to replace a grounding strap and I asked her to check on what we were charged for the previous service. The service advisor said the mechanics were contractors and charged whatever they wanted to charge. So I called the service manager. Mr Dave said he saw nothing wrong with what we were charged for the battery and that 1 hour was appropriate. He did clarify that my daughter was not correctly informed about the mechanics as they are not independent contractors and charged what the book listed. I informed him that I would never return to this dealership, after buying 2 cars from them in the last few years, and that this previous service friendly dealership was a den of thieves.
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December 2023 by Adriana N.
This is the third car in the last 4 years that we have bought there. There is a reason for it. Jin the sales manager was amazing. Erika we had worked with in the past and remained amazing as ever. It was out first time meeting Lane, and I cannot say enough good things about him.Mack... I "met" him when I called them to ask about inventory about a crossover for a crossover and made an appointment. I had to cancel it because I got Covid and I was going to be the one taking my mom over. He checked in to see how I was doing and then allowed me the time to get better. I know some companies frown upon the illusion that if you keep calling you will get the sale. I am glad Toyota is not one of those. It's not true- in my experience it turns most people off. Anywho, I digress run- don't walk to book an appointment with Mack. He is the complete opposite of everything you hate about sales people and/or going to a dealership. I hope Toyota knows what incredibly assets all the people name are. I want to highlight Mack because he gets people like us in the doors and made a very reluctant Spaniard buy a car within an hour when her plan was to shop around after this visit.
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November 2023 by Scott Armiger
Had a great experience here. Alex Kaftol is hands down best sales rep I have ever worked with. Stephanie from finance was also absolutely amazing. Both of them were exceptionally knowledgeable and compassionate. If you're looking for a Toyota, buy here!
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November 2023 by David Paskowski
Alex was our salesman and he did a superb job in selling us our 2023 Toyota 4-Runner! From the moment we started the process, he was very helpful in every aspect. He took extra time explaining our new purchase and went above and beyond to make this experience as wonderful as we had hoped!! Also a shout out to Jin, the sales manager and Stephanie in the business office. They both were very helpful and friendly as well. We will definitely come back when considering another purchase!! Congratulations to us! Dave and Sherri Paskowski
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November 2023 by Evelyn Carbajales
I bought a 2019 Sienna last week and I love it! Jeffry helped my mother and I with the purchase and he was great! Very helpful and very attentive. Buying a car is a long process so he made sure we were comfortable during our wait. And I can’t remember her name but the girl that was in charge with the financing part and all the paper signing, she was also amazing! She was super patient with us and understanding as well! Thank you all that helped us that day! I definitely recommend this place for anyone looking for a new or used car!
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November 2023 by Gonca Oktay
Alex, and Erika are truly remarkable individuals. They fostered such a welcoming atmosphere that greatly facilitated the entire process for me. In particular, Alex's invaluable assistance and comprehensive knowledge regarding the best car options that aligned with my needs were extremely helpful. Alex remained dedicated, working diligently until after 9 pm on that Saturday, ensuring that everything was in perfect order
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October 2023 by Lawrence B Vecino
I purchased a Toyota RAV4 2022 XLE AWD from this dealership and my experience was impeccable. The person that was assisting me was Katie Harold, who is the most kind-hearted, patient, and understanding sales associate I have ever had the pleasure of working with. She made myself and my significant other feel extremely comfortable as if we were part of the Toyota family. Corban (Sales Manager) also assisted the team and treated us with respect and honesty (as most dealerships should).I will always recommend this dealership to those looking to purchase a vehicle, not for Toyota brand, but for the experience that you will have. Thank you very much to Katie and Corban!!!
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October 2023 by Justin Bonner
I recently had the pleasure of purchasing a Toyota Tacoma from Heritage Toyota, and I couldn’t be happier with my experience. Katie Harold, my salesperson, was absolutely fantastic from start to finish.Katie’s knowledge of the Tacoma and her willingness to answer all my questions made the buying process smooth and stress-free. She took the time to understand my needs and preferences, ensuring that I got the perfect vehicle for my lifestyle.The dealership itself was clean and well-organized, and the entire staff was friendly and professional. The attention to detail and commitment to customer satisfaction at Heritage Toyota, as demonstrated by Katie, left a lasting impression on me.I love my new Tacoma, and I have Katie and Heritage Toyota to thank for it. If you’re in the market for a Toyota or any vehicle, I highly recommend visiting Heritage Toyota and asking for Katie Harold. You won’t be disappointed!
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October 2023 by Sarah B.
If you do your homework and stay firm with them, this place is not bad. Know your numbers before you go, and hit them up near a holiday or toward the end of the month and you may even score a deal, which has been unheard of in Toyota land since late 2020. Things are improving, and Heritage Toyota Owings Mills is part of that improvement. They can even sell under MSRP sometimes now.
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September 2023 by Vikram Bhoosarapu
I had an absolutely fantastic experience at Heritage Toyota dealership, and I couldn't be happier with the service I received from Ben Espina and his manager, Mathew. From the moment I walked in, they went above and beyond to make sure I got the best deal on my car, the 2023 Toyota RAV4.Ben Espina was an outstanding salesperson, incredibly knowledgeable about the RAV4 and its features. He patiently answered all my questions and guided me through the options to ensure I got the perfect trim and package for my needs. What truly stood out was his dedication. I had a rental car at the time, and he even delivered my new RAV4 to my location, saving me the hassle of returning to the dealership. That level of customer service is truly exceptional.Mathew, the manager, was equally impressive. He worked alongside Ben to make sure I received a competitive price and favorable financing terms. They were both transparent, honest, and focused on meeting my requirements, making the buying process smooth and stress-free.My 2023 RAV4 has been a dream to drive, and it's all thanks to the outstanding team at Heritage Toyota. I can't recommend Ben Espina, Mathew, and this dealership enough. If you're in the market for a Toyota, make sure to visit Heritage Toyota and ask for Ben Espina - you won't be disappointed. Their dedication to customer satisfaction is truly commendable.
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September 2023 by Addicting Emily
Katie was so helpful to me getting my Camry TRD ! Wouldn’t recommend anyone else to go to here! She truly did everything she could to help me achieve one of my dream cars and I’m so thankful for that! She’s also good entertainment during the entire few hour process .
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September 2023 by Edward Sevilla
Bryan Park and Jim LIM plus Erica must be the dynamic trio! Everything went smoothly from start to finish. And all expectations were met. Quite a refreshing experience. It’s great working with professionals who know every step of the way. This is our /bday car with Heritage, and we have always brought our friends here. I will always buy from Toyota Heritage. I recommend you do too. First step is to ask for Bryan Park!
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September 2023 by Nicole Goodman
Alex was wonderful! He was able to negotiate and I got my first and dream car for the market price! I would definitely recommend working with Alex.
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September 2023 by Adrian Rugas
Brian Park & Jin Lin were very accommodating. They were very helpful & tried all their best to make sure I got the best deal & I did. Tho it was rather late, I left the shop around midnight, we were able to finish everything.
