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August 2023 by Darlene Scott
Omg went into the Owings Mills Store today a little baffled not knowing how much of what I needed..Chiquita helped me and sent me to Claudia who figured out my measurements and all I needed ..THE ABSOLUTE BEST!!!!!CHIQUITA AND CLAUDIA EXTREMELY KNOWLEDGEABLE AND PATIENT ALSO VERY FRIENDLY LOVED IT
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August 2023 by Rachael Epstein
Thank you for always being so helpful!
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July 2023 by Char M
Awful experience thanks to “Floor manager” Shekita . She was very short and rude . She had me wait 30 plus minutes while she assisted other customers that came in after me even a 10 min phone conversation on changing a machine needle . She waited until after the store was closed 6:03to tell me she wouldn’t be able to sell me the fabric then proceeded to create an argument basically refusing to remnant the fabric so i could Purchase it . I walked In the store at 532pm and didn’t leave until 625pm waiting for 1 item the entire time .
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March 2023 by Michelle Wallace
Register was down with no alt pymt options. Had to leave the store empty handed. Wasted trip.
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January 2023 by Kaiyanna Fleming
Working here was cute for the time being. The professionalism was not top tier could've stayed but management was terrible and watch out for Robin. She was very mean to staff and customers.
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December 2022 by Kim Greenblatt
I love this store and always seem to find what I need. But when I went shopping there last Saturday it looked like a tornado went through it. It was totally ripped to shreds. I realize it's the holidays and stores are very busy but I have never seen it in such disarray. I needed 4 red velvet bows I got lucky they only had 4 left. I also needed 4 artificial green wreaths. There were on 2 left. Thank god they had the flocked wreaths instead. These items go to the cemetery and all must be identical. So I did get lucky in a way. At least I didn't walk out empty handed. And having everything I purchased at 70% off helped alot. This is why the 4 stars out of 5. Hopefully when I need to go back the store will be better stocked.
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December 2022 by Joey Sutton
Customer service in the fabric section was excellent. Cashier not so much. A bit over priced.
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October 2022 by Unique Crafters
We love to visit this store because Ariel is an awesome manager. She's always very helpful and pleasant. We are sadden to hear she will no longer be at this location. This five star is for ARIEL. ??♀️
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October 2022 by Mage B
I needed supplies and went over at 6PM today to pick them up as they were showing open with items in stock..they had a paper sign on the door saying they closed at 4PM. it's 2022 use google to update your hours or reimburse me for gas...
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October 2022 by Jacob Heath
Ariel and her team are FANTASTIC. This is the only Joanns I go to. They are all so kind and helpful. You can go in on a bad note and leave smiling. They genuinely care about helping you. I also love talking to them. I always have a very nice conversation. 10/10 you MUST check out this location. You won’t be disappointed!!
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October 2022 by Bunny Duckett
Disappointing. Didn't buy anything because they had a small and unimpressive selection of items I was looking for.
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July 2022 by Diane Hunt
No one to help you. This is typical here lately. I love this store. I wished they had more help.
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June 2022 by Timeeka Addison
Got all of my fabric needs and made 5 gowns and 3 jackets for proms and a family portrait!!!!
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June 2022 by A N.
I also phoned JOANN Fabrics and Crafts corporate located in Ohio about poor customer service at this store. I was informed to expect a call back within 72-hours from their corporate team. It's now well past that time and no one from the corporate team has called. In another attempt, I sent an email to corporate and received an automated response to expect a follow-up within 48-hours. Again, no follow-up from corporate. THIS IS WHAT I'D REFER TO AS INSENSITIVE AND UNCOOPERATIVE CUSTOMER SERVICE BUSINESS MANNERS. Sure glad to see that MICHAELS will be opening another location just down the street.
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April 2022 by Spike
Chiquita always provide great customer service and she's very helpful.