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April 2024 by Gail L
Had a great experience with Scott and new hire Emma. Very friendly and answered all my questions!
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April 2024 by Mike Giangeruso
I was very happy with my experience here. I was impressed with the showroom and the customer service was excellent without being annoyingly pushy like most car dealerships and discount furniture stores. Virginia made sure that I was aware of all of the available options for the sofa bed I was looking for before making my final decision. Yes, you can buy cheaper furniture elsewhere, but all in all, I think the price I paid for what I ordered with insurance was more than reasonable with a low flat rate delivery fee. It is exceedingly rare to find a business that operates like Laz-Y-Boy does today.
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April 2024 by Donna Rudolph
My husband has some serious health issues and has a great deal of trouble navigating with a walker. Our salesperson was so helpful and supportive. She must have shown him a dozen or more fabric choices and accommodated his needs better than we have experienced thus far. He had some special requests for what will probably be his forever recliner since he didn’t want to disrupt the house and bring an almost 20 year old Laz Z Boy recliner upstairs where he is pretty much delegated to. We are looking forward to the delivery of another Laz Z Boy product. Service thus far has been wonderful.
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April 2024 by Laura Beser
Very satisfied with service
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April 2024 by David Morgan
The sells person was very nice to me! He also was very knowledgeable and was anxious about satisfying me and giving me the best deal and was professional in how he treated me. Great staff...keep up the good work!
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April 2024 by Shana Baker
Scott’s customer service was outstanding! He was extremely knowledgeable about the product. He took his time and showed me how the chair worked and its features. The chairs I choose was of excellent quality!
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April 2024 by Brittany Dinisio
The sales rep. Scott was amazing and really hlepful!
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April 2024 by Sheila Washington
Javon offered me great customer service. Was looking for a recliner for my dad and he helped me greatly by giving me all available options, especially in choosing the fabric. Kudos to Jay!!!
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April 2024 by Linda Webster
Dealing with Lazyboy has been a pleasant throwback to the way businesses used to be! Caring, pleasant people, quality products. We can't wait for our recliner to arrive!
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March 2024 by eileen Edwards
We had a wonderful experience. The furniture is excellent quality. The details such as remote control foot rest, neck, and spine adjustments are just what we need as we age. Scott was patient and helpful as we chose fabrics helping us to visualize our furniture on a 3-d computer. We highly recommend the Owings Mills Lazy Boy.
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March 2024 by Cristine Egan
Perry was so patient with us throughout the process, worked with us for the best price and worked with us to time delivery with when construction would be finished. Would absolutely work with him again.
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March 2024 by Shane Bogan
It was a very good experience working with Virginia at the Owings Mills store. She was very helpful. She gave us many good options and suggestions which made our decision much easier. It was a pleasure working with her. I would highly recommend this La-Z-Boy store.
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March 2024 by Lisa Whitaker
I visited the Owings Mills store to purchase a rocking recliner. Jay was very knowledgeable and assisted with my purchase & warranty details. I am very happy with the recliner that I chose and look forward to the delivery day!
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March 2024 by Suzy Qawiyy
Jay was very patient with us and gave us the best deal. He also explained everything to us so we understood about the different sofas.
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March 2024 by C McD
Great salesman. Great quality of furniture. Salesman answered all our questions, helped us reduce the price (they give veterans discount). Great place
