-
December 2023 by Iris M.
This morning we had to cancel an order that was placed the day before because Nylah (customer service manager) at Lowe's at Owings mills gave us the WORST experience! She runs the customer service dept. She refused to help us! When my husband asked to speak with her higher up she said she was the manager. Of course my husband looked for the ACTUAL manager and found the assistant manager sales rep and was shocked when my husband told her how he'd been treated by NYLAH. $300 worth of materials CANCELLED! If you're not going to help people STOP WORKING FOR CUSTOMER SERVICE! THIS LOWES HAS THE WORST CUSTOMER SERVICE take your money elsewhere or even the TIMONIUM LOWES! They are friendly and very well staffed!
-
October 2023 by Carol S.
I can't complain about their inventory because I only go to Lowes when what I'm looking for is online and the aisle and bay information is displayed before I go into the store; however I must say self checkout is a blessing and a curse. The sales/customer service people are watching you so hard its uncomfortable. Instead of having 5 customer service people standing by self checkout watching the customer put someone on the register so the customer would have a choice. This one women came from behind me walked back and forth watching me like a vulture then had the nerve to say thanks for coming when I was leaving.
-
September 2023 by Nicole T.
Howard assisted us with making our keys and was well organized and helpful! Great experience.
-
May 2023 by Edrika G.
Oh wow, I'm really surprised by these low reviews. I felt I had to write a review based on the great customer service I received while there. This store is near my partners home. It was my first time here and..... well, sometimes stores have the same layout and sometimes they don't. I felt this was the first time at Lowes I felt the employees were seeking out people to help. I was standing in the lane thinking through my list when a young man (employee) asked me if I needed help. At that time I didn't, but a few minutes later I did. I sought him out and he pointed me in the right direction. Later a woman saw that I was lost (you know that look you get when you're trying to figure out how to find what you're looking for) and asked how she could help. She too pointed me in the right direction.Lastly, I needed top soil, but the garden center was empty. I saw the pallets sitting in the parking lot and asked an employee out there for help. I got my top soil. So yeah....... I had a good experience. Of course I left with more than I needed, but..... who doesn't.
-
October 2022 by A N.
called yesterday afternoon to discuss questions i had about getting an estimate for installation of doors plus any promotional 0% interest financing. spoke to mill works contact. he could not help me and said he'd have another associate call me back. that did not happen. poor follow-up and poor customer service. i wanted to speak with the store manager today, but he was not there, so i spoke with another manager. what a waste of time. i explained what happened ... received no apology until i raised the point that i should have had one when i brought up the issue ... this store does not hire customer-oriented people! time to head to home depot one more time.
-
June 2022 by Tia T.
Customer service was piss poor in multiple ways. The most disappointing however was at the paint counter. The associate helped the person in front of us for several minutes- we waited patiently. The associate then then called the customer to the other side of the counter and finished helping her there. At that point, someone else approached the other side of the counter and once she was finished with the first customer, she began helping the other person. I let it go on for a minute or 2 in case the other person wanted something fast, when I realized it wasn't a quick question. I let her know that we were waiting behind the first lady where the original line was. I was extremely polite but Instead of apologizing for missing us (like the customer she was helping did and like any badic customer service day 1 training tells you) the rude associate immediately got defensive and said she was just giving the other customer advice, and that she was not even done mixing the previous person's order and proceeded to turn her back and still help the other customer. We left and will conduct our business elsewhere. Retraining is needed asap in this store, especially for the female worker who worked at the paint counter today.
-
January 2022 by Stefan S.
You guys stink! Came here as opposed to your competitor Home Depot because your service is generally better and more knowledgeable. Well, you proved me wrong! I was just coming to buy a specific type of light bulb, nothing fancy, but not necessarily a mainstream bulb. At Virginia Lowe's stores that I visit somewhat regularly, the customer service people care and want to help you find what you are looking for. Obviously not this Lowe's. They could care less and barely make an effort when you ask for assistance. I now see why this store's parking lot was so empty. When you ask someone for help, they turn and walk the other way or never show up when paged from the main register to help in a specific aisle where a customer needs assistance.If I could rate this a zero, I would. Won't be back, will try your competitor the next time.
-
September 2021 by Cathy D.
Boy Ol boy - I really try and practice patience but the facts are the facts. I don't know why I don't learn from prior experiences but IT won't happen for a THIRD time- trust. IT being unorganized customer care. I ordered a washing machine online (telephone) and only some of the instructions were followed. Main instruction not followed? The fact that I wanted a haul away?!? SMH so as a result, I have to sit around for a second day to wait for someone to pick up the old washer. Ok next, I get a call the day before delivery - they wanted me to know I wasn't getting the washing machine. Huh? "The store doesn't have my washing machine in the store and my order has been cancelled" Huh? Phone call gets disconnected...Later, same day, I get a call stating delivery times for my washing machine...Huh? I call the store and they confirm that I will be getting my washer the next day between said hours. I'm not convinced so I physically go to the store. Confirmed- delivery WILL happen. Where is the disconnect? I don't know, store people don't know...No one knows. What I do know is my expectations for customer service is way higher than what Lowe's can or has offered. PROVEN!.Basically I've been left with - it is what it is. Wait for your delivery and wait for your pickup. Forget what was discussed when you placed your order...Huh?UPDATE!! Delivery guys took the old machine with them today Huh?!?
-
June 2021 by Bell A.
I thought Lowe's was supposed to be the Target of home improvement items. Turns out this location is the Walmart of home improvement. And I mean that in the worse way possible. Picking up an online order turned into me cussing out four different associates (including a manager). *Tyra Banks on ANTM voice* I have never had to raise my voice at customer service like that. 30+ minutes to bring out my item, item was damaged, another 30+ minutes to return and nasty attitudes to go along with it. Save yourself from putting money in the swear jar and go to a different Lowe's or just go to Home Depot.
