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November 2023 by Nik D.
Today I was helped by one of the best managers when she could've told me to return next time since they had not that many people working. But she went out of her way and I will never forget her going above and beyond
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September 2023 by Concerned Customer
Be careful who grooms your pet. I’ve witnessed animal cruelty at this grooming salon by one of their groomers and will never bring my puppy back.
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September 2023 by Eustace Simon
Very clean store normally shop on line but first time in a PetSmart store in person got some treats for my dogs ? I will be back the service was great very friendly environment.
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September 2023 by Terry Wright
I have had issues lately with getting my chow groomed and trimmed nicely. Today Shanelle, manager, groomed him and he looked great. I just want to commend her on doing a wonderful job. We were very pleased. Hope Shanelle stays around for awhile. Employees change often so those who do a great job are gone when we return and the new person doesn't really know what's needed. Shanelle in Owings Mills store made an bad situation a great one.Thanks,
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August 2023 by Pamela Torgersen
Always enjoy shopping here. Gave our two small dogs a bath Saturday. So easy with all their supplies but the blow dryer was broken!
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August 2023 by Cristy Winnie
Normally enjoying shopping at this store but today encountered a lazy and apparently extremely hungry employee (Kelly) who couldn’t be bothered before her lunch break to show my family a cat even though we had filled out the paperwork and were ready to give her a good home.
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August 2023 by Aaron O
My wife and I visited to look at potential pets. The store was well-kept and clean, the staff nice and friendly and the pets varied. We had a nice time looking around, especially watching the kittens play and run around. We'll definitely be coming back in the future.
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July 2023 by Eliezer Pickett
Nice large store with a large selection of products. Both the store and the animals in it seem well cared for. I took one star off because the customer service was rather slow, it was a good thing I had a lot of time to spare when I went there.
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July 2023 by Londa Brooks
Great staff. Went here for toys and the vet clinic was there administering shots. Got my grand pup a rabies shot.
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July 2023 by WA2EUJ
Good selection, clean store.
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July 2023 by Bossier Brat
The Guinea babies at this location are sick looking and may all be actually sick. I bought two only to return them a week later because of blood in one of their urine and unhealthy looking eyes that never got better. Looking for healthy pigs ? Go to Ellicott city Petsmart. They also only have over priced cages. No good habitats/ cages for Guinea pigs or small animals, better off ordering supplies from Amazon or elsewhere.
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July 2023 by Heinz Wellnitz
The only down side is they don't carry my dooby roaches. But hey Lway have my crickets
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July 2023 by Britt D
My elderly dog was denied grooming service today. According to the groomer Brittney - it was due to a new policy restricting groomers from serving elderly dogs with health conditions (my dog had all her teeth removed and her tongue hangs out) per Brittney the concern is that her tongue could get injured and she consistently deferred to it being the decision of store manager, Jay. Fair enough . However , the store manager Jay said something completely different which leads me to believe they are not honest nor skilled. Jay stated my dog was unable to stand - which was never mentioned by the groomer. The same groomer Who witnessed my dog walking and standing just fine. When I asked if something happened that caused Jay to cancel my appointment, her answer was “no” . I’m not sure why they are being dishonest and wasting patrons time. Groomer Brittney kept mentioning a new meeting and policy that manager JAY said no such meeting or policy exists. Very sad , but I am writing this to say - don’t waste your time. Find a groomer that offers consistent skilled service . I do believe the inexperience of the groomer is the main issue. Find a groomer with better customer service. Truly , if Brittney felt uncomfortable grooming my dog , she should just say that, instead of blaming the manager and inexistent policies. Manager Jay should have just said - per the discretion of the groomer - instead of being flippant and and dishonest. Not once did an employee apologize for the inconvenience. Offer suggestions, nothing . Not good people. Not good energy .
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April 2023 by Matthew Hale
The best Petsmart I have ever been to. They are always very helpful and friendly. I think newrly every visit they greet you when you enter. They also have a very wide variety of selection for cat food. Plus its always fun to stop and see the kitties they have up for adoption!
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April 2023 by Stuart Sachs
Prices are kinda high, but I can usually find a good deal. Store is clean and neat.
