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February 2024 by AK AK
Worst most unprofessional bank ever customer service sucks been put on hold 5 times for more than 20 mins to order $2 bills very unprofessional
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December 2023 by V V
They do not follow their hours of operation. Before the hoilday weekend they closed an hour before the listed closing time without leaving a note or explaining their holiday hours. Completely unprofessional.
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December 2023 by Jessica Bull
All of the PNC Bank locations are amazing. The people that work there are courteous, kind and helpful. They are very knowledgeable and everyone there can help you with any kind of banking things that you need. Highly recommend all locations.
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December 2023 by D Swab
So I like to learn for myself before judging a place on 12/06/23 I went to this location 7 minutes before they opened. I understand that they open at 9am so I waited. At 9am I pushed the door only for the tall slim guy say can't you wait. They opened at 9am so I was coming in at 9am now I have been waiting for an addition 7 minutes and counting without being waited on despite the fact that I was the first one in the building at the end of writing this it's 9 minutes past 9am and still no help. Keirron is the gentleman's name
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September 2023 by Larry Love name
Poor customer service been in drive thru line owings mills 25 min and am first car!!!
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August 2023 by alexander's and sons compani.
The customer service is very poor. I have been waiting for 1 hour to be attended to and only one person is attending and it takes a long time. I better go to another PNC closer to me.
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January 2023 by Dawn H.
I went in to ask about putting an English sterling check in my account. I was told two weeks and $25 processing fee on 11/28. Fine. Called back told information I was given was wrong, it's 8 weeks. Fine. Called after eight weeks, told money was going into my bank but I would be charged another $35. Told them if I had been told that on 11/28 I wouldn't have bothered and I wanted to be reimbursed the $35. Every time I called, some one was on lunch or had a day off. It's still working it's way up the chain of command - for $35!!!! Ridiculous. It's not the money now, it's the principle. I may pull my accounts if this doesn't get resolved soon. Very disappointed and frustrated.
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September 2022 by Heart of God Education
This location is difficult to enter and exit. It does have two ATMs. Parking on one side is sparse.
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September 2021 by Michele Shaffer
Hate driving here but the only one for miles unless you want to go to Wawa.
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July 2021 by Bryan Billig
I have been banking with this branch for years now. The staff is friendly, and the general manager John has always gone above and beyond. Many banks just assume you need their services, but the staff at this specific PNC has always made me feel like a valued customer.
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April 2021 by Femckhan3984 459505
Terrible customer service. Staff just stares blankly and dont say a work. Came in to withdraw money and its my first time doing so in branch since am use to capital one withdraw slips. Lady says hello and sends slip then disappears. Filled it out wrong and then pops up to tell me its wrong. Then leaves, refilled on the same dam slip instead of a new one and asked for one she gets upset and takes it. Returned with money not a single word afterwards then left.2nd case scenario. Want to open a saveing account. Called this branch and they said I can do it online or by customer service. Called customer service and they said quicker in branch which is was according to the online and phone process( which am not fond of just to open a account) then called branch same person who told me was stunned and said okay what time you want to come in.Not good employees and feels like am at a retail store with bad employee's. Go elsewhere if u have to interact with the employees
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November 2020 by Marty S.
I went to this branch after being given a BEEY hard time at the Mill Run Ctr location (inside Giant food near Costco). I was in and out in under 5min. All I needed was a bank official to complete a form (supply the routing number and sign/stamp the form that indicating that the routing info (routing number) was accurate). Please keep in mind that the routing number is public information that is publicly available. But, the contact info is what I didn't want to forge. SMH!! Thank you to the folks at the Painters Mill Rd location to taking care of its customers and knowing the meaning of customer service.
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January 2020 by James Summers
One of the female bank teller is very rude (light-skin female); THE worst location I've been to.
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December 2019 by Shawnte W.
I've only been inside this branch a few times but I've had no issues with the teller line. They were able to assist me with getting a new debit card same day as my current one would've expired during a time I was going to be out of the country. This location also provides parking and 2 ATMs for use which is convenient if I need to make a bank run before or after work.
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December 2019 by Shantel Givens
Even though PNC has decided to part ways with me, for a reason in which I do not know. I respect the customer service I’ve always received coming here. I absolutely have never received and other good PNC customer service anywhere else even over the phone. But I want to personally thank Suleman. He’s showed me the upmost respect and I can part ways with PNC in appreciation of how I was treated today. Suleman thank you. Peace, love, and blessings. Happy Holidays
