-
January 2024 by Kevin Burwell
Great place to do business with they get the job done.
-
December 2023 by Lotty Johnson Moseley
Recently, I unfortunately hit a deer and was initially very stressed about it. Fortunately, I took my truck to SDR & they made this whole ordeal very manageable. This is my second time using SDR, and they didn't disappoint! They did a phenomenal job again, just like a few years ago!My adjuster was James, and he stayed in communications with me via text,which I greatly appreciated. James went above and beyond with ensuring that I was totally satisfied with their services. I received my truck back earlier than expected. They have a partnership with Enterprise, so meeting the Enterprise representative there made this experience even better. Every staff member that I encountered was friendly and helpful. Charlie felt like family from the moment we met. I highly recommend SDR!!!!
-
November 2023 by Tee Stanley
So I’m typically not a review writer. However, I felt compelled to write a review highlighting the awesome service I received from SDR Collision. After being involved in an accident, I took my car here for repairs. It was among several companies approved by my insurance company. I’m so glad I chose SDR. From start to finish, the customer service I received was top notch. I just picked up my car and can say they exceeded my expectations. Amy and Justin were very professional, yet personable and kept me up to date on the progress of my repairs. This is one of those businesses you hope you never need again, but if I ever need collision repair in the future, this is definitely where I will take my vehicle.
-
October 2023 by Michael Bewaji
Was unsatisfied with the work and customer service from management. I was never followed up with to rectify the situation, was drawn out and concerns not taken seriously. Communication with pricing and details of the work was unprofessional. Was hoping for a better experience and did not receive that.
-
October 2023 by Bobo Brother
They do very good work!
-
October 2023 by ALL THINGS TRUMP “2024”
A GREAT BIG THANK YOU FOR ALL YOUR HELP AT SDR !!!Mr. Edson, and Miss Sarah, are a great team, and together they made me feel so much better about my unfortunate car accident... They were great with getting this extremely difficult repair for me!!! I wish i could go to SDR all the time but I can’t, and so it’s always a nice treat for me when i can. I truly appreciate all of your reassurance and total dedication to getting my beautiful car back to its original condition. long story short i bought a new car and had SDR do the cleaning/detail work as I do with all my new vehicles. But shortly after they did the detail work I had an accident, ~!@!#$%^&*er !!!! son of @#$%^!&^ I was devastated! The car was a DISASTER!I have been going to SDR for a long time because of their excellent hard work and reputation, but I never had body work done just the cleaning services in the past. So this time it was for all the marbles so to speak because the damage was bad and the paint on this car was very special and very hard to replicate. Not only did they get the repair work right but they interfaced with me and the insurance company perfectly. The reason this work had to be PERFECT was because the car was PERFECT and very special to me - let me explain: I had searched for this particular make, model, year, color, manual 6 transmission, wheel, seats and engine combination. Only 20 were made and so when i found it down in Texas I had to buy it sight unseen from a dealer before it was sold to someone else. No time to waste 50K BOOM. And on its way from Texas to Maryland. OMG I was so excited to finally after a year and a half of searching finally i got it! the 3 week wait for transport was killing me. Cadillac CTS-V Coupe, 6.2 liter all aluminum block, 1.9 liter supercharged engine with a manual 6 transmission - Black on Black on Black with Red Brembo brakes now finally had arrived. This car was so hard to find and finally after a 1 year and a half my search was over.It was a chancy move but in the end it was worth it. And so after the accident I wasted no time calling Mr. Chuck for his help. I seriously needed counseling after all i had been thru to get the car and to then bust it up the way it was. When I called Mr. Chuck for his help at SDR he met with me immediately and looked over the damage and reassured me my car would be better than new... Afterwards he introduced me to Mr. Edson and Miss Sarah. I was really upset about the car and was really concerned becasue the paint was a very unique type from Cadillac called "tri-color." It looks like a deep candy paint and has so much silver flake visible, its amazingly beautiful and here it is all scraped and dented and scratched, even the wheels were damaged... I cant believe the mess I made of this car. This is a job for only the best seriously only masters of the art can repair this. Not your average paint repair for sure. I didn't think anyone could ever match the factory paint but they did... You know they did or I would not have taken so much time to tell this story. I had to drive it to work the other day and when I got a glimpse of that silver flake in the sunlight I was so happy. They really did it, what an incredible job... I am so pleased from start to finish, A to Z, from taking the car in, to calling me on every step of the process, and dealing with the insurance company... Symbolically, "I tip my hat to everyone that had a hand in this repair."I have to go back and I hope to meet with the craftsman that did the actual painting and piece work on the car becasue they are some unsung heroes behind the scenes that need to be thanked as-well for sure...Thanks again, you have a customer for life indeed...
-
August 2023 by Santiago Labastid
Great!!!!
-
August 2023 by Paige Leslie
This collision center is the most unprofessional, racist, and down right mediocre shop I’ve ever experienced. My vehicle was not personally worked on but I’ve had family get very unsatisfactory work done. But more importantly for anyone interested in getting a job at this shop. Please consider any other options. It is a hostile work environment. With reports of racism and threats with firearms that employees keep on or near the premises. Employees yelling racist slurs through the office (let alone what’s said behind closed doors). Please do yourself a favor and run the other direction if you find yourself involved with SDR collision center in any way.
-
August 2023 by Roger Aleong
My car been in adr for 3 months I will never come backService: Auto body & trim repair
-
August 2023 by AJ Smith
Great experience with SDR! They made my 2016 Honda Civic look good as new after an accident. Highly recommend!
-
July 2023 by larry brooks
Rays the man
-
July 2023 by Bell Abe
I used this company through an insurance claim via their Collision Repair network and I regret my decision immensely. I only selected this place because it was close proximity to my home and it had positive reviews which would of led me to believe I would endure a similar experience. I was sadly mistaken and regret using them altogether, knowing what I know now, I would have avoided them from the beginning.It first started with Enterprise, giving me a vehicle that was not comparable to my vehicle size I was dropping off. That was not SDR's fault, but they made it hell swapping out the vehicle for the right size, despite the agent making it seem so easy.My SDR repairman, Justin, gave me a thorough run down of what to expect with the review of my car and when I would hear back from him. This was just the beginning of the lies, he would feed me. My experience working with them was pure hell. Its either between, no one answering the phone, false promises for a callback that never happens, or false timelines that they give you that they do not adhere to, or even contact you in advance to let you know things have changed.They should pay my phone bill as often as I contacted them. Like its 2023, e-mail is a method of communication, as well as text and they don't believe in either one. If you want to have heart burn, not know the status of your repairs, give your car away for three weeks to strangers, then by all means sign up with SDR, they will get you right. Otherwise stay away! Stay Far way!Services: Painting
-
June 2023 by Lance Johnson, Sr
Fixed the minor collision, but left the car full of overspray. Contacted the company and left numerous voice mails with no call back. Had to go to there neighbors to remove the overspray...4/20 Reached out to GM as requested, sent invoice via email of bill as requested...haven't heard back from GM. Not a good business model. 5/1...GM contacted me and agreed to pay for the detail job.
-
June 2023 by Silas Harvey
The high and warm professionalism from the time I entered the door for an estimate to picking up of my vehicle reflected characteristics of sincerity and really caring about your customers. Mike was awesome from initially and pleasantly communicating the breakdown of the work to be done and consistently provided expedient updates of vehicle status. My hats off to Roy (body and paint specialist) as did a 5 star job. I know this was a very small job but SDR treated me like they would a person with a vehicle who had extensive body damage and significant costs. Keep up the great work, it is to be commended.
-
May 2023 by Douglas Vedeloff
The manager Dawn has been very pleasant to deal withService: Auto body & trim repair
