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October 2023 by meeka boo
BEWARE!!!!! Do not enroll in autopay!!!!!!! If I could give zero stars I would, this place has over charged me and to date I have not received a refund. I have moved out of the unit and yet I am still being over charged.
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August 2023 by B OO
Nice storage location & clean. Helpful staff & friendly
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June 2023 by James Cain
I rented a storage compartment for the winter months. The front gate was broken and lefted open for 2 months. The rear door access was also broken for 2 months and not accessible during that time. The monthly price increase in May was absolutely outrageous.
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April 2023 by Ron Sanders
Reserved a unit on line at the Red Run Blvd location in Owings Mills. On the Saturday that I tried to access the unit no one was there and no one answered the phone or returned my call. The lack of me getting in the space forced me to extend my U-HAUL truck til Monday which cost me an extra $200. As of today 2 weeks later I have no refund and not even a call back. I will pursue to another level .
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April 2023 by K M.
This place started out nice , clean with professional staff. The new management team is inept. Starting with the manager. The maintenance of the building is not kept up to date. Malfunctions with the Elevator , door and lack of cleanliness of this facility. Their technology is not consistent and the personnel needs better training in customer service , positive and clear communication. You are simply wasting your time with trying to get assistance and a level of quality with the team.
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January 2023 by Prestina Wilson
Do not put your stuff here! MICE, there's mice everywhere all throughout our belongings. Please go elsewhere. We have to throw out a good amount of stuff due to them being full of droppings. The amount you pay just for mice to get into your things is not worth it
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October 2022 by Melody M
The location itself is great. The place is clean and easy to access. The 2 stars would be for those 2 things. The cost of the storage is borderline ignorant. I had the room for 1 year and about 5 months. The monthly cost of the storage increased every 4 months from around $80 to a whopping $150 for a small room. When I got the increase to $150 I went ahead and closed it out. I understand inflation but this cost doesn’t even appear to be anywhere close to competitive to surrounding storage costs or increases.
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October 2022 by m henderson
I rent for 4 months and paid on time sometimes early. I only use the unit a few days into the last month. There has been no refund of any portion of the time the unit was not in use which was 3 weeks out of the 4 weeks. I feel the amount I paid should have been pro rated. I really did not get a free month your business took it all in the end.
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August 2022 by honeydew324 “Honeydew324” Gregg
Very clean storage company. The lockers are well kept, not a drop of filth in site. Definitely would recommend. Pricey, but it's worth it!
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August 2022 by Lydia Herndon
Jayla was great. She was very helpful and answered all my questions. Went above and beyond to make sure I was accommodated. She carefully listened to my needs and helped me find exactly what I was looking for.”
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June 2022 by Jeanine Whitehead
I've been to and with other storage companies. Hand down this location is the best. Easy to grab and go with great accessibility to the highway. Always secure, clean and well managed. Ample carts to support moving boxes and fixtures in and out. Large elevators, wide hallways, well lit, easy to get in and out. Attentive staff and easy online systems to manage payments. I'm extremely happy with storing my items with this location. I will say it's a little warm on the upper levels on the warmer days.
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June 2022 by Crummella Myers
My experience with Self Storage Plus has been excellent. On or about April 27 I visited the Self Storage Plus office. My person of contact was Jayla Brooks. She was wonderful. She took time to thoroughly explain the process, showed me around the facility and helped me determine the right size storage unit to meet my needs. Using a storage facility is a first time experience for me so I had many concerns. Jayla put me at ease immediately and reassured me that Self Storage Plus is a safe and convenient place to store my belongings.
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June 2022 by mercedeh sarrafi
Very professional and the units are temperature controlled. The renting process is very easy and was done over the phone in less than 15 minutes and was super easy.
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May 2022 by LAVISH LEE
I am very big on customer service and I have to say Julian and his team over exceed my expectations. They are always helpful and willing to answer questions. They even greet you by your name when they see you, making you feel like family. Keep up the great work! I would definitely recommend this storage place to anyone.
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May 2022 by Charlene Montgomery
Today was especially stressful for me, but the employee present at the storage made everything easy. I have never had an issue with my belongings here, and you guy's are the best at customer service. Thank you.
