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December 2023 by Riann C.
My husband brought his Model 3 in for a knocking sound on the driver's side wheel well. We were quoted first 200 to just look at the car. We assumed it was the suspension because we had work done prior at the Rockville location in June. They came back and told us a cover needed replaced. that was causing the noise. Now we are at 400. Then they called and said the brakes need to be replaced too and then we were at 1100 dollars and then they changed it to 2400. We got the cover replaced and the noise was still there. They didn't even look at the suspension. They are very shady, and we are sure they were trying to get us to trade the car in and buy a new one. So after being inconvenience my husband brought the car to the Rockville location and all that needed to be done was 2 bolts needed to be tightened. And Rockville charged us nothing. We will always bring our car back to them.
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November 2023 by Fadrique
Terrible service, took the car in for charge port door working intermittently, control arms and door seal.This is what I got back, window literally not closing, grease hand prints all over the headliner, my radar detector knocked off the windshield, cable broken AND windshield tint damaged.Fun times, after 2 different trips, 3 days at the dealer and endless complaints/back and forth with the "service writers" the window is now correct, headliner is somewhat clean and now getting quotes to fix the window tint. When booking the appointment to bring the car back I was offered a complimentary detail, which was never done.The communication from service was awful, to the point Zach the head tech actually reached out to me and dealt with me directly because the writers themselves were "too busy". When I asked how these things were missed and how the car could be delivered to someone in this condition the response from the service manager was "I guess we missed it in QC".I find it incredibly hard to believe someone "qcd" this car, let alone even looked to see that the job was done. I get mistakes happen, I've been around cars, working on cars my whole life. The important part is to take accountability, and fix it. Not make excuses, when I asked about a loaner car when bringing it back the second time I was told they could give me one but I'd have to return it that night.. This was at 3pm.For the price Tesla charges for service their quality of work, treatment of customers and overall experience is about on par with jiffy lube at best. Short of catastrophic failure I'll be doing my own service from now on.Tldr... Your mileage may vary but Owings Mills Tesla is trash.
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November 2023 by C E
This Tesla service center has a scheduling system that is very unorganized. Expect cancellation of your mobile service appointment the morning of. Apparently, the Tesla app automatically schedules you for a mobile appointment and no one reviews the type of repair needed to see if it can actually be completed via mobile service until your appointment day. I have scheduled services on two occasions that resulted in someone notifying me the day of or last minute that my appointment should not have been scheduled for a mobile appointment and that I have to bring my car in for repairs. This is a brand new Tesla purchased in June of this year. I have had to request service 3 times since my purchase. The quality issues and electrical glitches wouldn’t be a major problem if I hadn’t been further inconvenience by taking time off of work only to have a tech call me at my appointment time to reschedule, which will be another 2-3 weeks out normally. It is obvious that either the service team could not care less about customer satisfaction or whomever is reviewing repair requests is incompetent. There is clearly a lack of follow through and organization at this service center. This has ruined my new car purchase experience entirely.
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October 2023 by Heba K.
I ordered my Tesla model Y on the app, and received delivery date within a couple of days. I was assisted by Stephan who was pleasant and professional. He answered all my questions and assisted with a service request for minor items. I highly recommend this location and definitely recommend working with Stephan.
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October 2023 by syed abbas
That's really poor customer service, I am very disapointed today and made my day bad. We never ask sales person that we really are going to buy the car, but since I went there in old 2006 car, some people make perception that they can not buy a good car.I went to see used Tesla Model 3, and check on Tesla app too. Sales person started convincing that you should buy new one and we keep listen everything and asked if you can please show us used car. I never order a Tesla but just paid $250 on tesla app to start my process. He looked my number and said, " We know everything, you don't have to lie with us". I said hold on, we didn't lie anything, we didn't buy anything and in the beginning I told we used Tesla app and got trade in offer and here I came to see used Tesla car. he said again you don't have to lie and laugh sarcastically. After taking 5 more minute he asked to come outside and mentioned us that go and check that used car, so usually when you go and check they already unlock the car and that's a purpose of checking it. I went towards the car and it was lock. I and wife feel so much embarrassment and disrespectful and we left from there.Please train them to be a nice sales person.
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September 2023 by Sayed Ab
I have a Tesla Model 3. One of my tires kept deflating and thus I scheduled an appointment to have my car fixed. They give me a $400 estimate for a tire. After looking at the car, the estimate was over $2000 b/c I needed all four tires and an alignment. After waiting over 5 hours to receive the car, I notice when I get home that the damaged tired was just switched over, none of the tires had been replaced as I was told, and the alignment was never done. At this point, I'm going back to them tomorrow to replace the damaged tire and fix the alignment but and get refunded for the additional new tires they charged me.
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September 2023 by Jeff R.
My wife and I had our best ever car purchase at this location. Anthony our sales rep was unbelievably awesome. He answered 5 pages of questions i had, He never tried to sell us on the car, he was honest, patient, and walked 2 "old people" through the process. The delivery process with Stephan was equally amazing ( he spent over 90 minutes with us walking through everything).Please ask for ANTHONY and STEPHAN if you are going to the Owings Mills, Md Tesla site... You too will walk away with a Tesla.Ann and Jeff
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September 2023 by Douglas Vasil
Wife picked up her model 3 today and it was a horrible experience. Place is chaotic so yeah it’s definitely a “different” type of dealership. Took HOURS to get the pickup complete. No tags on the vehicle, charger wasn’t available, no one explained anything. GREAT vehicle but definitely not a good location to pickup or get service from.
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September 2023 by Yumeng Wen
I had my windshield replaced here and after the replacement, there’s a very obvious whistling sound when driving faster than 45. Obviously there’s something wrong here- maybe there’s an air leak but I cannot be sure. However, the service team had a horrible attitude and didn’t seem to care to solve this problem. All they told me was that they did not know what caused this, and they did not further follow up or respond to my message to address this issue.And btw, when I arrived initially to check in with the service team, I had to ask a salesperson where to find the service team, and this person was extremely rude too! Would definitely avoid coming here if possible.
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September 2023 by Jacquetta P.
This is the second time I've been here and forgotten. They will never get me again. Mobile service 100% and if I must go in it will be to the Silver Spring location. I can't understand for the life of me, when everything is processed electronically, how they lose track of clients. What an entire waste of my day off!
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September 2023 by Lisa Petit
We went here for a test drive, and our sales rep, Anthony was AWESOME! There was NO pressure to buy, which was nice. He was extremely knowledgeable about the car, general industry trends, tax rebates, and savings. He answered all our questions! Anthony’s knowledge and excellent customer service (which seems to be rare these days), made this the easiest car buying experience I have ever had!
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August 2023 by Anthony Comes
I wanted to take a moment to express my sincere gratitude for the exceptional assistance Doug provided in helping me troubleshoot and resolve the tire problem I encountered with my Tesla.His dedication to customer support truly stood out, and I am incredibly appreciative of the time and effort he invested in addressing my concerns. His expertise and willingness to go the extra mile made a significant difference in turning what could have been a frustrating experience into a smooth and positive resolution.It’s not every day that one encounters such outstanding customer service. Thank you Tesla & Doug.
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August 2023 by Vlad Patrangenaru
Had a great experience working with Anthony from initial contact all the way through delivery! He was very patient and knowledgeable. He made himself available to answer questions and help guide us through the ordering process and went above and beyond to make our experience at this location and with Tesla an excellent one! If it were not for him it’s unclear if we would have taken the leap.
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August 2023 by Joe Lillibridge
Worst delivery of a new vehicle possible. We placed an order for a in stock 2023 Model Y on 6/16. Was told it would be a couple weeks for the car to be moved up from Va where it was to Owings mills Tesla. 5 weeks later the car was delivered to the wrong Tesla deal and was at Tysons Corner. There’s much more to the story but to make a long story short, there was enough red flags in the process that we cancelled the order. For a company selling 50k plus vehicles, they have really poor communication both internally with their own team as well as to the customer.
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July 2023 by Jim T.
My windshield broke on its own overnight in my garage with 11,000 miles on the car. I assumed the claim was covered under warranty, but they claimed a rock hit my car although they could not show me where the rock hit. I had to get it fixed, so I paid $1,100 and changed my insurance to a $0 deductible for glass coverage. This crack was due to a bad installation or faulty glass. Here is the website for glass problems with Tesla.teslamotorsclub.com/tmc/…