Build-A-Bear Workshop is a beloved destination for creating customized plush toys. At their Oxon Hill location, customers can bring their imagination to life by choosing from a wide selection of furry friends, adding outfits, sounds, and scents to personalize their new companions. The store also offers the unique "Record Your Voice" feature, allowing guests to record a special 5-30 second message that can be embedded into any plush toy. The Build-A-Bear experience extends beyond just shopping, as the store hosts fun-filled parties for all occasions. Customers can celebrate birthdays, office events, or community gatherings with hands-on activities, a special heart ceremony, and more. The store's staff is eager to assist, guiding visitors through the process of building their perfect plush toy. However, not all customer experiences have been equally positive. Some reviews mention issues with staff attitude and customer service, with one customer describing the manager as "rude, dismissive, and unkind." Despite these concerns, the majority of reviews highlight the joy and excitement of the Build-A-Bear experience, especially for children's birthday celebrations and special occasions. Overall, Build-A-Bear Workshop Oxon Hill offers a unique and customizable shopping experience, with the opportunity to create one-of-a-kind plush toys and host memorable events. While the staff's approach may vary, the store remains a popular destination for those seeking to bring their furry friends to life.
Staff here are amazing and greet people with care! Highly recommend this store!
April 2025
The purchase was just what I wanted but the experience was not one that I'm used to. The employees were not suggestive nor all that friendly. Customer service is vital in a location such as build a bear. Won't return to this location.
September 2024
Tons of animal and clothing options. Staff is friendly and very helpful!
