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March 2024 by Seth G
This is tbe original Pop Copy location!Charged $25 handling fee to receive a package, which makes perfect sense. Charged $35 additional service fee to ship a package…until i questioned the amount and they made it $25.
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February 2024 by Kevin corzine
Just needed some prints, but the 'managers were off' so they said it would take them three days to print these small 20 pieces...
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October 2023 by Olivia Channon
I was just at this hotel for a conference, and needed to ship items to and from our booth using Fedex. This was, by far, the SMOOTHEST process I’ve ever had at a Fedex, and honestly, rivaled the ease of using exhibitor services shipping. All my items were brought to my booth before setup, and shipping out was a breeze, even with UPS labels!
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August 2023 by Ben Matlock Jr.
This Fedex location charges hotel guest a handling fee.
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March 2023 by Katherine P.
Located at the Gaylord Hotel. FedEx is known as a service center but definitely not here. They don't believe in service. We went to pick up a package sent to the hotel since we were staying there for a work event. As we apothecary counter there was a guy at the back computer. He never got up from his seat just asked us what we needed and then shouted back and forth as he "tried" to assist us. We gave him the recipients first and last name and he said he could not locate anything under that name, tried giving him the company name and nothing. He was not helpful and was super rude. Well onto the next package that we were looking for this time we gave him the tracking number and miraculously he found both packages which were under the name previously given. Along with crappy service they charge ridiculous fees just to get a package delivered there. This should be your last resort if you have to use their services.
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February 2023 by Ivan Reyes
They charge a handling fee for being inside the hotel. On top of the normal shipping fees. Even if the shipping label was prepaid.
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January 2023 by Sarah Hayes
writing this review a little late, but the staff here is stellar. i worked a conference here recently and had a couple bumps with signage, but the fedex staff, especially lisa, really came through and assisted where they could. it was not their responsibility to help but they did anyway, and i can’t thank them enough.
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September 2022 by Emily J.
Awful service with ridiculous fees! Had an Amazon package (size of an envelope) delivered to the hotel, but when I went to pick it up from the front desk, they said I had to go to Fed Ex. So I went, and the cashier said there would be a $2 fee. I have never, ever been charged a fee for receiving an envelope at a hotel! I reluctantly pay the fee, and wait.A couple minutes later, another guy does the same thing, but DOESN'T get charged a fee. The cashier tells him that since they're already delivering mine, it will be one trip, so he doesn't need to pay. What?!I end up waiting for 10 minutes and I go back to the counter and ask what the deal is. He said they can't find the other guy's package. So I say, well I need to be somewhere, can you deliver it to my room? And he said, "Sure, but that will be an additional charge." OMFG.Moral of the story is, don't get a package delivered to the hotel if at all possible. If you do, just beware that it costs money and they are slow.
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August 2022 by Kris Martin
While I understand that you now want to charge a fee to deliver to a guest room ($15 is more than any other hotel to do that), it should be on you to call the room and let them know they have a package. Had I (the sender) not called just now, the recipient would have left never knowing there was a package for them. Package delivered on Friday and I called Tuesday morning, ample time for you to provide a basic level of customer service.
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February 2022 by Daniel
Fair prices and service. I had to design a few business cards here and they were kind enough to accommodate me with a courtesy print when their printer misprinted them.You know what you are getting into by going into a copy center located inside a convention center. You either are making something just this instant, just getting the design in from a third party, or waited until the last minute to do printing/copying/faxing. Hopefully they don't charge you drop-off fees for prepaid postage. If so, definitely go some place else.
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November 2021 by Brittany Keys
Not convenient at all. Located inside the resort so it feels like tour walking 5 minutes to get there. Then there's an additional charge on top of the shipping fees your already paying. Just because its located in the hotel
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November 2021 by Alex Jones
Would love to give them zero stars but that is not an option because they STOLE MY TV. I dropped off a 4k flatscreen TV on Tuesday the 12th of October. They were very busy and would not give me a receipt for tracking because they were "too backed up". They took my email for tracking and never sent anything. I have called multiple times and they just put my on hold for up to an hour at a time. Long story short, they are "sorry but they can't help me". Fedex corporate won't do anything either. This place is a joke- AVOID AT ALL COSTS!!
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August 2021 by Bernard Hill
Be aware, if you plan to drop off a package go elsewhere! Drop off parking is really limited and any package dropped off comes with a nickle and dime fee due to being inside gaylord, even when prepaid.
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December 2019 by Mina A
I have used them three times for two separate confernces that were back to back. I worked with Lamiya primarily but all the staff were wonderful. I placed a print order online around 11 PM and called her at 6 AM the next morning when they opened, and she was able to get it pritned and to my exact specifications by 6:30 AM, ahead of a 7 AM meeting. I also had some posters printed there and while they had an issue with the machine being down, she was able to find a nearby FedEx to get my poster printed and back to them in time (all within 24 hours). All in all, I had three very positive experiences with this FedEx and did not experience the negative experiences others had. Maybe they changed their processes to better accomidate conference goers? Either way, thank you Lamiya and team for wonderful service!
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October 2019 by Gpex Courier
Limited very limited resources at this location they don’t even offer white out smh
