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“I want to give a huge shoutout to Latisha at the post office for her outstanding customer service. From the moment I stepped up to the counter, she greeted me with a warm smile and a genuinely positive attitude that instantly made the experience better. Even though it was a busy day with a long line behind me, Latisha remained calm, courteous, and incredibly efficient.
I had a few questions about shipping options, and she patiently explained each one, making sure I understood the delivery times and costs. She even helped me properly package my item to avoid any issues in transit, which I really appreciated. It’s clear that she takes pride in her work and truly cares about the people she’s helping.
What stood out most was her professionalism combined with a personal touch—it’s not every day you encounter someone who can manage their job so smoothly while also making customers feel seen and valued. Latisha is a true example of excellent service, and I hope her hard work gets recognized because it absolutely makes a difference.
Thank you, Latisha, for turning what could’ve been a stressful errand into such a pleasant and efficient experience. The post office is lucky to have you!”
“Best post office in the city. I don't live in the neighborhood and there's 3 POs closer to me but I still only go to this one. The clerk who was here on 4/14 dealing with the Tax Day crowd was incredibly knowledgeable, patient and professional.”
“This post office has one of the most friendly staff that I've seen in years. They helped me after an extraordinary horrible experience at the Golden Ring Road location.
The staff was friendly, polite, courteous, but most importantly RESPECTFUL to me and others.
I did bring up one thing and that was the parking lot. The lot needs to be redone as the yellow line which was faded is supposed to accentuate stepping up. I didn't see it and it caused me to fall. A customer coming out asked if he could help me up which I declined. I brought that to their attention while inside.”
“My name is Gloria Davis, I use this post office a lot everyone that works there is very friendly .Malcolm is very friendly and knows what he’s doing he is very down to earth and very funny willing to help with anything thank you for making my day when I come in .Thank you for a great experience every time ! ?”
“Love the ladies who work here. They always provide friendly and helpful service- and have celebrated some huge wins with me. I've since moved and miss coming in.”
9AM - 12PM
2805 North Point Rd, Dundalk
Post Offices
“All I can say is, WOW, what a hidden gem. A pharmacy that serves as a liquor store, gift shop, and bar? It's an interesting combination that makes it a fun place to visit. The liquor selection is actually pretty decent and I was able to find a few hidden gems at a very good price here, as were many of my friends. I also checked out The Fountain, which is small bar with a classic 1980s (and older) vibe. There were some rare, allocated whiskies available for tastings at a reasonable price, around $10 for an ounce. I'm sure their menu changes occasionally but it's a solid bar to visit to try something nice. My group also ordered the turkey sandwich that came with chips. It was a reasonably good sandwich, though nothing outstanding. They seemed to have some interesting pies, but I didn't have time to try those. Here, it's definitely about the whiskies and vibe. Can't wait to come back again.”
“Not sure if anyone reads reviews of a USPS. But just in case -- the main gentleman working at this location on the weekday afternoon/evenings is SO great and helpful that I go out of my way to come to this one. I have probably been here about 10-15 times total, and always the same guy. Very patient, very clear with answers/options/solutions, knows what he's doing, and actually makes your day go smoother. I can't think of another post office that runs like that.Down-sides - It's a smaller location, so product selection is limited and sometimes there's a longer wait. The entrance/exit to the parking lot can be confusing.”
“I would like to get a big shout out to Miss Brittany Postal Service at Clifton location help me to retrieve a package her professionalism was A1 10 across the boards I was able to retrieve my package had not been for her professionalism I would have never got that package a big thank you to her in the Postal Service she went beyond her job thank you Miss Brittany and my regular postal lady Miss Kendra she always look out for all the people in my building above and beyond”
“Karen and Mark (I believe) are great! They accommodated us 5 when our passport appt got canceled last minute at another location. Definitely recommend visiting this location!”
“No complaints. I have lousy service from the local post office near my office in Essex but the Upper Falls post office has always been friendly and on the ball and never a crowd.”
9AM - 12:30PM
9603 Deereco Rd, Timonium
Post Offices
“Employees were very efficient and friendly when I was mailing something out. Special shout out to Hawkins who was helping another customer while I was there. The customer needed a lot of patience and assistance and Hawkins did a great job!”
“Five stars for the women working there today. She was helpful and patient and explained everything to me as I had no idea how to send my letter. The post office was empty, and the wait was short. Everything I needed was provided to me.”
“Wow The service I received at this Post Office from Service rep Destiny was amazing and so helpful 87+ years ago old I am really thankful for her help with a pkg that I was trying to return”
9:30AM - 12PM
4901 Harford Rd, Baltimore
Post Offices
“The staff is fantastic! I have interacted with Brent and Dee on many occasions. They are very polite, helpful and knowledgeable. I wish all of the Postal Service employees were that way. Especially the ones that deliver my mail.”
10AM - 12PM
4901 Harford Rd UNIT 3663, Baltimore
Post Offices
8:30AM - 12:30PM
8744 Belair Rd, Perry Hall
Post Offices
“I find this post office very professional and caring keeping customers moving through their business. I moved to this post office box in Perry Hall from my original community due to problems with fraud, and my mail has been secure since.
Every time I have been helped whether by Cynthia, Bonnie or Tabitha I have always felt their knowledge and capabilities were quite obvious. When they were on vacation, Anton was the substitute and he was every bit as helpful, knowledgeable and caring. Whatever goes on in this office they strive to make changes and difficulties as seamless as possible. I am greatly relieved I came here.
One last thought: In our current society plagued by fraud, I will never again trust an outdoor mailbox no matter where it is. That is where my fraud came from.”
“I had VERY fast, efficient service getting my passport, and getting a PO box as well. The few times I have gone in and there was a bit of a line, it moved quickly. The workers are polite and friendly.”
11AM - 1:30PM
2401 Liberty Heights Ave, Baltimore
Post Offices
“Close this post office already, because whether they will be open the hours that are stated is anybody’s guess. This is the only post that I have ever been to, that is not open during their normal business hours. It’s nothing more frustrating than planning your day that includes a trip to this post office and it is closed, especially if you rely on mobility bus services for transportation. If you call customer service for their hours of operation they will tell you that they should be open. A kiosk would be better than this, there’s never a sign posted explaining the situation. Why do this happens only at this post office? I understand that some situations can’t be avoided, but this is a continuous problem.Update: They have definitely improved on being opened at the times that are posted, which makes things a lot better. The customer service has always been good, employees are pleasant and helpful. I just hope that they continue being opened during their business hours.”
“This post office (likely many others) get the hate because people typically review after bad results. I get that, annoying experieces stink.
However most don't bother with compliments as good service is overlooked. Today, I needed a critical certified letter, late for delivery. The teller was very helpful and found my letter. So Iam happy to give the Ellamont post office some love ?”
“I have had mainly good experiences at this post office . My mail gets to its destination amazingly fast (especially considering that this is not Baltimore’s main post office) and the wait time for service is usually a short one.And the most pleasant and personable postal clerk works at this branch. Good customer service is spelled K-E-N-D-R-A. She is patient, communicates clearly and makes me feel appreciated as a customer. She bumps this four star branch to five stars for me.”
“It's actually in Executive Plaza II, on the Lower Level. It's a contracted office that doesn't seem to have the full options of a regular office (only had a couple of priority mailer sizes, not the one I was looking for.) The gentleman there told me they don't do international shipping either. Also worth noting that they are CASH ONLY, no credit or debit. Nice people, though.”
“The guy working here was professional, friendly, and helpful. I wish this location had better hours, and I wish prices weren't so high. But just like anywhere else, that isn't the worker's fault.”
“This post office has amazing customer service skills, they helped with a package issue and I am so extremely grateful to them because I desperately needed to get my package before leaving for vacation.”
“Danielle was amazing. She helped me with my passport and she has such a beautiful soul. She shines extremely bright through the entire facility. Amazing customer service!”
8:30AM - 5PM
900 E Fayette St Rm 118, Baltimore
Post Offices
“The United States Postal Service offers
* Post Office™ Box rentals
* Sale of shipping supplies (where available)
* Acceptance of debit/credit card payments (where available)
* Sale of postage in various denominations
* Provision of USPS® mailing information
* Postage weighing and classification for envelopes and parcels
* Assistance with specialized forms such as Priority Mail Express® and Certified Mail®
* Confirmation services
* Issuance of purchase receipts
* Change of Address (COA) service
* Money order sales
* Cash Postal money orders
* Cash U.S. Treasury Checks (subject to fees)”
“This was resolved. They usually are able and willing to resolve any issues.
My carrier pretty much refuses to deliver my license to my address. 3 times MVA has sent me my license and they keep sending it back saying I don’t live at the address. But every time I check my mailbox there is junk mail in there, bills, packages, etc. But anything from MVA? They refuse to deliver it. And when I call them they are no help!”
“I was at the post office today because the package i was supposed to receive it never did. Ms.Justice White did above and beyond to give me updates of the package. Thank you for your kindness and your help i was able to get refund. All the staff that work at this location when i was there they are friendly easy to communicate with. Thank you all!!!”
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“My call with Mrs. Gilliam today was so nice. She really showed kindness and empathy. Her kind demeanor and compassion compelled me to want to write a review to show how much the time she took and her kind words were appreciated. She was also very professional and went above and beyond to take care of my issue. Her leadership is also seen in those she manages. The staff are all delightful.”