Tower Federal Credit Union is known for its exceptional customer service. Members appreciate the helpfulness and knowledge of staff, particularly in areas like auto loans and investment options. Reviews highlight specific employees for their kindness, efficiency, and effective communication. Customers feel confident and well-informed after interactions, whether in-person or over the phone. The credit union also offers competitive rates for various financial products, making it a reliable choice for members' banking needs.
30 year member always pleasant experiences with member service reps until Thersa! Not once but twice dealing with her is difficult. Zero customer service skill.
April 2026
Not a fan of video banking. I feel it is very impersonable!
January 2026
I had business yesterday at Tower Federal Credit Union and,.. as always was led to a very friendly and knowledgeable representative ( Aaiyana ) who was very helpful in taking care of my problem. Thank you Aaiyana !
