Auto Parts in Pikesville, MD

“I made an appointment online to get the damage assessed on my new car and how much it would cost me to fix it. Due to some construction on the highway and poor planning on my part, I arrived 15 minutes late to my appointment and was completely open to rescheduling. However, the staff still took the time to look over my car damage and hear me out.

They have their prices per hour posted in the office, clear as day. As they assessed my car, they explained how the repairs would have to be done and what sort of work that would involve. They were VERY transparent about their prices, and even made a suggestion to me that, though not as pretty, using touch up paint on the roof would save me a lot of money because they would have to remove the windshields to repaint the roof, and the damage on the roof is only shallow scratches to begin with. After seeing friends deal with overspray or poor craftsmanship at other shops, the attention to detail and making sure the paint/clear coat would have adequate coverage is appreciated. They also mentioned that all of their work comes with a warranty!

Unfortunately, since I had just made a large down payment on this car, I didn't have the funds to get it fixed right away, but having seen their assessment process, as well as receiving a print out of the itemized quote, I am pleased with Slade Auto Body & Paint, and hope to bring my business to them ASAP.

Also, I'm not sure where in the review to put this, but some shops closer to me had complaints about getting their car returned with no gas or several more miles on it. I am always a little worried about someone taking my car for a joyride. However, one of the first things Slade did was record my current milage, and they added it to my printout. They really respect your property.”

“Stopped by on a Saturday after going to another location. I spoke with Tyler Dickinson & explained that I had a part # for a battery holder, but the previous store said the item was too long to fit. After my purchase Tyler advised let's take a look. Comes out & starts applying this item which was correct after all. After his assistance I explained that my vehicle was having start issues. Tyler checked my battery for free and saw an issue with my positive connector. After a purchase he changed it. How impressed was I? I don't do reviews. Tyler you created a lifetime customer. Thank you because you can't tell me you are paid enough for how you treat your customers. While leaving I met another customer who patiently waited for your assistance. Rock Star status young man.”

“The repairs was perfect, they just didn't wash my vehicle before returning it...they left driver side mat dusty with footprints. Somebody dropped the ball at the end. The repairs were excellent.”