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“I just wanna thank management and the head mechanic for prioritizing my vehicle in the final hour of the day to get me back on the road. I truly appreciate The urgency and the professionalism. Thank you”
“I have been going to Lockett’s for a couple of years doing some major maintenance (100k tune up) and other standard car maintenance and brakes. Always honest and they stand by their work. Recently had a water pump replaced as it was going bad. After bringing the car home, there was a coolant leak near the repair. An o-ring caused it and Lockett fixed it immediately. Things like this happen and it’s the overall integrity that’s important.
Mike K”
“I’ve been bringing my car to New Life Automotive for a few years now, and Jesse has always taken great care of it. He’s super trustworthy, communicates really well, and their prices are very fair. I appreciate that Jesse is honest about what actually needs to be done — never trying to sell me on stuff I don’t need. It’s hard to find a mechanic you can really trust, but this shop (and Jesse especially) is exactly that!”
“If you're reading reviews trying to find an honest and skilled mechanic, you can stop scrolling. SERGE IS YOUR GUY.
This man is professional yet also personable, patient and kind. He goes out of his way to accommodate you, and makes difficult car situations so much less stressful. I called around 9am, asking if he could squeeze in a state inspection for a car we were coming into town to test-drive. We were coming from Frederick and wanted to have the car inspected and looked over before purchasing. Not only did he squeeze us in, he was able to do so earlier than anticipated. Serge was friendly and agreed to look over the car in general and let us know if he would recommend for purchase, apart from the inspection. He went above and beyond by telling us several things that we would never have known if we had not brought it to him, both good and bad. He did not charge us extra for this personal assessment and even advised us how much to offer on the car we wanted to purchase. Furthermore, this man is PATIENT. I called him back no fewer than 5 times within the hour to ask questions re: tag and title, state inspection report and other things and he remained kind and helpful. Thank you, Serge, for treating us like family and helping us to make a big decision. We are so thankful to have found your shop!”
“Team at Charing Cross Care Center:
Where do I even start with this letter of immense THANK YOU for your TRULY Trusted service, reliability, professionalism, and care(no pun) that you have not only given to me and parts of my family but your community far and wide in not only Baltimore city but I’m pretty sure; statewide. I say that because I (as I’m sure most other customers probably already do too) travel with confidence to your shop from wherever life may take Us for all of our car care needs. Thats how much of an incredible impression you’ve made with our family!
You’ve been providing trusted care repair/maintenance service to us personally for about 20 years on multiple vehicles. I don’t know where the time goes but it goes. My son was a toddler when we were first referred to your shop and now he’s 21 ?. Time and Time again, you have never let us down. Never. And I don’t say that lightly. At the time, the team was headed by Larry and your Master mechanic Dan (I believe) and they were the epitome of a trusted team who did great work and it looks like they’ve passed the baton exceptionally well!!
We’ve had multiple times of major work done here from (our very first experience there was engine repair) and also regular yearly maintenance/minor repairs(oil changes, brake service, battery replacement, and tune ups) etc. and after each time, our cars not only ran like new but the life of the vehicles extended well beyond its time. You guys trustfully and responsibly price compare parts which is greatly appreciated these days when anything is overly expensive. You make sure to put special focus if cars need major work done and additionally provide a quick day turnaround for minor/yearly maintenance service.
Remarkable service with integrity and strategic time management. The proof is in the pudding…No BS
Based on some of the Google reviews, we definitely aren’t specially treated. Your team clearly extend that to EVERYONE as any decent and credible business should. But if someone in the comments had a less than 4 star experience, please give them one more chance to right it. Our experience with your team truly set the standard and that’s why I don’t hesitate to name drop your business to ANYONE with the quickness!!
Again, to take the time and write this was a pleasure and an honor/token of gratitude. We appreciate what your team, past and present, have done for our family and more importantly this Maryland community! You guys are a gem to the community and it’s TRULY and largely evident that you absolutely LOVE the work that you contribute for people who rely on your car service to help them get back on the road SAFELY but promptly with their vehicle. You’re undisputed in your work.
Please feel free to extend this thank you to the former team as I’m sure they are enjoying the fruit of their great labor of being community providers.
Stay safe, Happy Holidays, and Take care until next time ?
Warm regards,
The Jones Family
*Grateful Customers since 2006/2007*”
“It's weird giving a car repair shop a great review but this is one place I really trust to be honest with what repairs my car needs or doesn't need. I haven't had a place tell me 'your rotors don't need replacing' yet and this is the first one. Excellent work, excellent speed of work, reasonable prices, not much more to say.”
“These guys are great. I had squeaky brakes and another shop quoted me at $1100 because they said I needed new brakes, rotors, calipers, piston press etc… I took my car here and they said the brakes were fine they just needed some lubricant and minor adjustments. Haven’t heard any squeaking since and saved around $1000. This shop’s honesty is refreshing in a world where everyone is just trying to squeeze every penny they can out of you. Highly recommend.”
“The gentleman in the office helped me inflate my tires today. They were super friendly and professional! The store is clean, and I’ll definitely come back again for future services.”
7:30AM - 5PM
200 West Padonia Road, Timonium
Oil Change
“Maryland State vehicle inspection. The staff was professional & personable. The waiting area was really nice & the price was better than expected. I had to follow up on something and was given an excellent recommendation that got everything taken care of within a few hours. Highly recommend!”
“Their customer service is beyond compare. They are patient and do a good job explaining things to you. I cannot recommend them enough. I drive from Towson to get my car serviced here - it’s worth the trip on 695!”
“I have to give full marks to Frank Whay. He successfully diagnosed and FIXED a long standing electrical issue with my 2006 Chevy van. I was at the point of getting rid of the vehicle. Now, I think I will keep it. The crew was skilled, friendly and worked fast. Couldn’t be happier. Will definitely bring my van back to this garage.”
“I came in without an appointment for a nail in my tire. Ron was very nice and checked me in and took care of it for me with no issues. From my very short visit, I could tell right away that William (manager) goes out of his way to look out for both his customers and staff. 10/10 experience.”
“The only auto shop that ever sent me a thank you card after the repairs were completed. Had my Tesla parking brake fixed as Tesla’s wait time was 3 weeks! These guys are very professional and knowledgeable. While service is the same cost at Tesla, it comes with professionalism and a smile! Thanks for a wonderful experience”
“When I showed up they help point me in the right direction and had me back on the road less than 20 minutes wow awesome 👏🏾 good work thank you again”
“I recommend this shop. My family has used the services of Gary and the crew at Master Techs for maaaaany years. Many places can feel shady, untrustworthy, or pricey for no reason. There is no nonsense at this shop. You get what I'd say is more than what you pay for because they do great work, and assure that whatever problem you come in with is taken care of so you can leave feeling confident about your vehicle. I've also gotten a vehicle inspection from Gary and the price was fair, and the inspection was thorough! I felt reassured that my vehicle was ready for the road thanks to Master Techs”
“Can't say enough good things about Buckingham Auto. They are very thorough and keep you posted. Show you your old parts and are very honest. Shop is very clean. They go out of there way and check everything.”
“The guys at Keswick Auto Repair are awesome! Our car broke down just as we were about to get on the highway and needed a new alternator. They managed to get it in that afternoon and stayed after hours to finish it for us. Highly recommend!”
“Good job fellas! They are professional and work hard here! Never been so impressed with getting an oil change. Found my new spot to get an oil change. Thank you guys!”
8AM - 6PM
510 Main St, Reisterstown
Oil Change
“Amazing customer service! I was in and out in less than 30 minutes. Roland was very professional & competent as well as the other staff on duty with him. I will 100% be back! Thanks guys!!!!”
7:30AM - 7PM
608 Frederick Road, Catonsville
Oil Change
“First-time customer. It was a good feeling to have the customer service set the tone. Immediately, I was greeted, given their ear, and the services required were prioritized. Kenneth was insightful and provided clear and concise recommendations, which assisted me in making a confident decision. Additionally, we were shown what services can be applied and where in the vehicle. We will be returning for more service options.
Service: Synthetic Oil Change”
“from Front desk customer service to repair it has been very efficient. Normally when I come into other mechanic shop for a small task, they tend to have an attitude of like it's not worth their effort.
Inside this company its a little bit different and they try to take every task and every issue seriously and respectfully offer the service as well. The pricing is pretty fair and it's reasonable. I recommend this place if you have tire issues. I came in for tire issues twice now and it's been great.”
7:30AM - 7PM
10244 Reisterstown Rd, Owings Mills
Oil Change
“I alway have a great experience!!! I have a older model vehicle (2004) and they make sure that my fluid lev are up and that any maintenance issues that they notice are brought to my attention. I was in desperate need of need of transportation fluid they were able to remedy the issue and the technician gave me a lot of information!!!! Highly recommend this location”
“I came to NTB in Reisterstown MD to purchase a tire and to get an oil change. I was greeted by Timothy the asset manager with a smile and a nice personality. He took care of me in timely and I was very pleased.”
8AM - 6:30PM
8114 Liberty Road, Baltimore
Oil Change
“The Staff was and is excellent! I recently just got my first car. Its a used car but new to me! I had a bad with Mr.Tire down the street and my Mother suggested that I use Jiffy Lube because she has always had an excellent job done to here with all the cars that she had! I came in and all three employees treated me and my Mother with respect. They broke everything down to me from suggestions for the type of oil I should use down to explaining everything I needed to come back to fix soon and I could come back and get everything done over the next few weeks. Only thing I forgot to ask was for them to rotate my tires but I will get that done next Month when I go in to get the last 3 or so things done. Thank you to this great staff and keep up the great work!”
8AM - 6PM
109 York Rd, Towson
Oil Change
“Service is good. I am up-charge fatigue. I come in for an oil change. I don't want to be pressured into purchasing some non essential service.. Like wiper blades. Just change the oil, every time it's always an additional services offered.”
7:30AM - 7PM
3617 Wilkens Ave, Baltimore
Oil Change
“They were very courteous, professional, and friendly. They also provided excellent and quick service. Their customer service quality is wonderful. Thanks so much.”
8AM - 6PM
2071 York Rd, Timonium
Oil Change
“Awesome Jiffy Lube location. Today it was extremely hot but the staff still provided excellent service as always. I was in and out with an oil change in 10 minutes. Even though there are other Jiffy Lube locations closer to where I live I always hit this location!”
“Took my daughter to Jiffy Lube today because the oil change in her car was over due. Had a great experience. It did not take long for them to complete the signature service oil change. Less time than I anticipated. We we're there for a total of about 15-20 minutes. We accidentally left something there, and one of the staff came out to the car when we were leaving to make sure that we got it back. Very friendly and helpful staff. I would definitely recommend this location and if you are in need of a quick oil change.”
“Dasun was very helpful and clear, explaining everything I might need with clear pricing. Buffy and Dearius got me in and out in less than 15 minutes! It’s always efficient and the techs are friendly and professional!”
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“I have been coming here since 2017 for most of my auto care needs. The staff have been very friendly, professional, and knowledgeable/experience mechanics. The prices have been reasonable and the serve is usually fast. The wait room is clean.”