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September 2025 by Sanjida Sonali
I really like this office and their awesome postal service. The clerks are very knowledgeable, efficient, helpful and super friendly.
Please keep up the great work.thanks
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August 2025 by Karine S
I called to get information on passport renewal and the manager as she called herself was yelling at someone while I was on the phone. I asked for her name and she told me to xxxx and hung up. So rude and so unprofessional. This manager should be sent to training and learn how to speak to customers. Unreal.
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June 2025 by Shamsun Begum
Clerks are awesome, professional and helpful. Excellent Customer service providing in this post office. Thank you.
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March 2025 by Dominique D
If I had the possibility of not giving any star, I would have. I made an appointment online for a passport renewal. Got a day and a time. Was advised online to arrive 15 minutes early. So here I went. When I got there, 4 people were already waiting. When I checked with them, the next appointment should have been done an hour ago. I waited until the magic door opened and told the guy inside that I was not waiting an hour or more and at what time should I come back? He mumbled that everyone knows they are always late.
Breaking news: I was not aware of that one. The Passport Office in DC looks really more appealing that this place. Came back an hour later and 3 people were waiting. I just left and gonna try Fedex which feels far more professional and organized that USPS. Just saying! Pathetic experience.
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March 2025 by Andrea Menotti
I now have had 3 items not delivered to me -- all large envelopes... Is there a problem with the sorting machine over there? HELP!
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March 2025 by mary m
Incompetent ,Rude and I hope soon the new Management takes over!
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August 2024 by Samir Ahuja
Monica and Alexis at the Potomac post office are amazing and went above the call of duty to ensure a stressful situation was less stressful and done properly. Thank you to both of you ?
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March 2024 by Kiki Bhatia
Extremely disappointing and poor management. Stopped delivering mail without any notification. We kept going to USPS and eventually were told that the mail was being held there. Then no supervisor or management is available to speak. Everyone says we will reach out to you but no response at all. yet they continue to hold mail back.
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February 2024 by John Mao
Totally irresponsible and screwed up services. Asked for temporary one month mail forwarding in store. They not only did not do any forwarding, they actually start to return letters as undeliverable! While I am out of town and could not do anything! Calling the local office meets with shouting employee and finally got the promise that all letters will be on hold and then be delivered on February 28, 2024. Then I am getting calls that letters to me got returned as undeliverable! It is tax season and also had checks in the mail.
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January 2024 by Vickie Lindsey
One thing about this post office branch---it is consistent. Consistently terrible. The unprofessionalism --- the mail carrier told people where I live that are not related to me, or are me how much mail and packages I have in my PO Box. Don't even think about getting a post office box. Your packages will be consistently lost, you'll be given other people's packages, and when notified that you have one with a slip in your box, you go to wait in line only to be told they can't find it. This is not EVER a one-off, but Every. Single. Time.
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November 2023 by J T
This place can’t get any worse. The Asian female clerks really hate their jobs or they hate the clients. Be nice, smile and let in the sunshine. Place is drab and so are the people.
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July 2023 by Elizabeth Liang
Abrasive employees. I asked to fill out a change of address in person and clerk refused to allow me to and told me to do it online. Lied and said I cannot fill it out in person.Google maps takes you to the employee parking entrance.
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July 2023 by Rachel M.
If I could do negative stars here I would. I'm getting fed up with my packages being stolen from this location. Either straight up stolen and not delivered OR even worse-taking the contents out and delivering empty boxes. It ONLY happens when it's USPS and this location, so clearly someone or more than one person working there are stealing!!!! I plan on getting to the bottom of it soon.
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June 2023 by Nickson D
Staff are rude and not professional at all. Our appt is at 3:45 pm. They kept us waiting until 4:30 pm. What is the point of making appointment? They don’t apologize at all and feel it is totally normal. I can hear they just chatting. They can do that after work. They are surprised that we are angry.
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April 2023 by Sally R.
I would give negative stars if I could. Waited over an hour for a passport appointment. Paid for expedited mail and processing. Now, 5 weeks later, Dept of State has NO RECORD of receiving the application. The man that works the passport desk is awful. He's been there for years and still can't get things right.
