Home Improvements in Randallstown, MD

“I had to come to this location after work this evening for an item that said online they had a quantity of 4 left (My surrounding local Home Depot's had none) A young lady name Sabrina was nearby to help and I asked if she could check where the others may be because the 1 that was left, the box was opened. She checked in her system and in the aisle, and could not locate the others then said "Let me plug it up, check it out and make sure it's ok". We proceeded to find an outlet and the item was in good, working condition. Then she noticed a minuscule crack on the base of the item but told me how it can be fixed and gave me a % off of it. Because I drove 40 mins from my local Home Depot, I was fine with making the purchase and had a gift card to use. I had to Yelp about Sabrina because I feel like she went above & beyond to help me as they paged her a couple of times over the intercom for assistance in another dept, but she spent that time with me. Her and the young lady at the register name Asia were pleasant. Thanks for providing good service at this Home Depot.”

“I called multiple times to make sure that they had what I needed in stock before I made a 30 min trip . The first few times the phone kept ringing with no answer. I made one final attempt and after the phone rang off the hook someone finally answered ,so I asked if the product I needed was in stock and if it was .how much a bag of it would cost…?The young man said .. hold on let me verify. I was on hold for so long that I myself forgot I was out on hold. Lol I’m not complaining.. this is just funny . They are good people but probably super busy or just under staffed. I reverse a discount lol jk .”

“How a retail store should be. Friendly, acknowledging crew members who knew the store well. Not one crew member let me go passed them without checking in on me.
My hat off to everyone in this store for living this valuable culture of positive customer experience. If it's management hiring/coaching to this culture, fantastic job!”