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“Kady was so extremely helpful! She helped me through deciding what product would be best for my dog. Super friendly and welcoming, and gave great recommendations. Top-tier customer service! Super appreciated all the help!”
“This is the most amazing little pet store. the employees are wonderful, knowledgeable, and helpful. my dog loves stopping in here. lots of wonderful healthy treats and snacks. i love they have a lot of great options for pets with allergies. great selection of toys too.”
“My poor darling cat messed himself on our long journey back home and the manager of this Petco helped me clean him up and prepare him for the rest of the ride. I could not believe the generosity. The customer service is unbelievable.”
“The service that the groomers give is amazing g! I always have Lara take care of my baby Athena and she is always so happy and smells great when she comes home!?”
“Over the past 30 plus years, I have tried joint supplements on my Dobermans with no luck. I was told to try Springtime Joint health chewables and, within ONE week, my 5 year old boy stopped limping for the first time in over 6 months! AND, my 8 year old girl was running around like a puppy! Today, I actually ordered the human version for myself! Amazing product! Thank you!”
“Great place to get supplies for your pets. They explained why big brand dog food was not healthy at all and allowed me to choose better food for my pets. Good reward program too!”
“Immediately after helping a mother pick the perfect fish for her son’s first pet, Nicole came over to help us with our dog. We told her we were picking out some special things because it was her birthday, and Nicole went above and beyond showering her with love and giving her treats. Just the sweetest!”
“This PetSmart has always been so reliable—much more so than other locations, especially compared to the one in Catonsville. My husband and I visited today, and right away we noticed how clean and organized everything was. The staff greeted us warmly, and we could tell it’s a popular location among pet owners based on how many were coming and going.
We came in to pick up Dubia roaches for our leopard gecko, but an associate taking inventory took the time to help us out. She was incredibly knowledgeable and let us know that our juvenile gecko might not do well with the hard shells of the roaches. She suggested sticking with crickets and mealworms instead—and even helped us bag the crickets! Her friendliness and expertise really stood out and definitely secured this PetSmart as our go-to location moving forward.
Overall, the store is clean, well-stocked, and full of helpful staff. Highly recommend this location!”
“My 1 year old Yorkie Poo was groomed on yesterday at this location. It was his first time there. I was so nervous. The young lady that checked me in was so welcoming and pleasant. She took her time with my pup because he was very anxious. I felt very comfortable leaving him. When I picked him up up, the young lady that groomed him explained everything that was done and made sure that I was satisfied. He looked great!
10 out of 10, I definitely would recommend them. My pup has a news groomer and I can’t say enough about the customer service.”
“The staff member's are very welcoming and assist with all my new pets some Ghost Shrimp and two Gold fish with black stripes patterns on their backs. My aquarium has live plants called java fern. I have them in my 10-gallon cube aquarium. I feel calm and relaxed at home looking at my fish in my aquarium. ?️ Peace and Blessings ??”
10AM - 7PM
10060 US-40 Suite G-150, Ellicott City
Pet Stores
“Staff was very professional, they sent a text with instructions as to where and how to check in long before Prince Ezekiel and I arrived at VetCo. We were greeted with smiles and all the staff were astonishingly, friendly, polite, and helpful from start to finish as soon as I walked into the door.
The person who administered Prince Ezekiel’s shots explained to me what the shots were for and why he needed them and even provided a list of places I could go to have my dog Ezekiel neutered.”
“I've had nothing but a solid experience from this guy every time I walk in!Frequent buyer of LIVE feeder fish, a lot of times big name per stores or someone not as professional will sell weak or diseased feeders that absolutely get quality pets sick. Not only are these feeders lively,(which gets my pets excited to eat), the owner frequently gives way more than what is necessary for what I spent.Likewise, this is one of the few places I can get HEALTHY LIVE mice for a ridiculous bargain. My reptiles love it.Well placed location off Windsor and super easy to get to. Easy payments through cash app and never have any issues with his stock causing any health issues with my animals.He also has Koi for sale and I'm excited to give those a buy.10/10 probably would be the only location I shop at if his selection was a bit larger as far as arachnids and reptiles, because I know they'd be well taken care of.Thank you!”
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“I called multiple times to make sure that they had what I needed in stock before I made a 30 min trip . The first few times the phone kept ringing with no answer. I made one final attempt and after the phone rang off the hook someone finally answered ,so I asked if the product I needed was in stock and if it was .how much a bag of it would cost…?The young man said .. hold on let me verify. I was on hold for so long that I myself forgot I was out on hold. Lol I’m not complaining.. this is just funny . They are good people but probably super busy or just under staffed. I reverse a discount lol jk .”