Ourisman Automotive Group offers a mixed experience for customers. Many appreciate the sales team, noting that they are helpful, friendly, and quick to assist. Casey is highlighted as a particularly efficient salesperson who responds quickly to online inquiries. However, there are notable frustrations with the maintenance department, where long wait times for services, like oil changes, have been reported, leading to dissatisfaction among customers. Some reviews point out issues with the dealership's scheduling and marketing systems, describing them as disorganized and inefficient. Customers have experienced problems with appointment confirmations and communication, which can cause inconvenience. While some customers enjoyed their interactions with sales representatives, like Reggie, others felt limited in their options, as only one car was shown during the initial visit. Additionally, experiences with used vehicles have raised concerns about the quality of the cars being sold. Overall, Ourisman Automotive Group is recognized for its friendly sales staff but faces challenges in customer service and maintenance efficiency.
Marty was really helpful and nice! Please buy your next car from here.
August 2024
We went to another Mazda dealership first and the guy would not listen to what we wanted. Reached out online to Casey - he's quick, efficient and gets you what you want in a flash! 10/10 recommend. Do it all online if you're able to - Casey is your person!
