SECU Credit Union has received a mix of reviews, highlighting both positive experiences and areas for improvement. Many customers praise the friendly and welcoming staff, noting their exceptional customer service and knowledge. The branch is described as clean, well-organized, and inviting, with a comfortable waiting area. Customers appreciate the wide range of services and products available, making it easy to handle various banking needs, from opening accounts to applying for loans. However, some reviews mention challenges with resolving errors, indicating that customers may need to be proactive in addressing issues. One customer noted a quick resolution after voicing concerns online, leading to a more favorable experience. Positive experiences include quick service for tasks like obtaining a new debit card and a seamless loan application process, with staff members like Holly receiving specific commendation for their professionalism and attentiveness. Overall, SECU Credit Union is recognized for its good products and rates, exceptional service, and a pleasant banking atmosphere, though some customers have encountered difficulties that could be addressed for a more consistent experience.
The staff is pleasant and helpful with recommendations
May 2026
SECUMD has been our bank for decades. I have had my VISA card compromised on a couple of occassions and they have always been helpful with their investigations and crediting my account for the fraudulent charges. Their branch personnel are always pleasant and helpful.
May 2026
It's nice to have a local Credit Union that can help when needed. They have good rates and are pleasant.
