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“After reading reviews from other post office I decided to go here. And it was the best decision. As a first time person doing a new passport Jeff was extremely patient and nice. He the whole process smooth and easy.”
“This is the best Post Office in the area. Ms. Arlene Harper is outstanding. Her customer service shines! She is thorough and efficient. Her dedication to her customers and her job shows!”
“Deserving of the high ratings - I chose this location to mail wedding invitations from due to the high ratings. I purchased non machinable stamps, which cost more, and somehow left the office with 60 though I purchased 80. When I came back the next morning, they had the last sheet of stamps waiting for me without hassle. Thanks to the friendly clerk who called her post master to confirm rather than just sending me away. Really appreciated the quality customer service.”
“Received fast, friendly service from Sheila. I did not come in for conventional usps services and was expecting issues, but she was very knowledgeable and I was out within two minutes.”
“The Burtonsville Office processes passport applications and rush them to the Passport Office.
There is an array of packing materials for sale, which include bubble wrap, clear tape, decorative padded envelopes, priority tape and boxes, and plain boxes and envelopes. I like the clear tape the best. The brown tape didn't stay in place very long.
I enjoy looking at their book of forever stamps. The staff are friendly and attend to customers' needs.”
“Ms.Happy and Ms.Andrea are the stars of this branch! Both helped me with my passport service and picture and couldn’t have gone any better. Wish you both happy holidays and hope to see you again!!”
“Local post office, I've never met the femme presenting person many of the reviews have mentioned. Only the masculine person. They/he's really nice always gives excellent customer service.”
“I’m sitting in my car, still floored by the excellent customer service I just received. I brought in a package by mistake that was supposed to be UPS, leaving my USPS package in the car. Had my hands full with a stroller and the large package. When the young lady behind the counter realized my mistake, she followed me back out to my car and took the correct parcel for me. She told me to have a blessed day and I certainly have thanks to her! Love being able to write a glowing review.”
“Went here this morning and the man who helped me was very nice and patient while I was asking all of my questions. Will definitely be using this post office again!”
“While I very much like the USPS employee that is typically at the window. She's extremely friendly and helpful. I have a major complaint with the fact that regardless of which Saturday I go, the door is never unlocked despite both the door and website displaying these supposed PO Box Access hours of 10AM - 2PM. I arrived at 1155 this morning and the same foolishness. Its extremely frustrating and it's professonial. Do beeter USPS!”
“The people working at this post office are extremely friendly and helpful. Convenient location and ample parking. Really enjoy using this post office and interacting with the folks who work here.”
“The suite itself could use a facelift/modernization, but the staff's attitude, professionalism & help is absolutely superb! Makes you question the phrase origins of "going postal". The gentleman helping me was well spoken, versed and knowledgeable of the whats and hows and even with what he didn't know off the top of his head, he didn't hesitate to go above and beyond to find the answers that I was seeking. And doing it all with smile too. I was genuinely pleased with the service received and would refer this branch to anyone who is in need of post office or staff who will do whatever they can to help you accomplish your mailing needs.”
“I can’t speak for other people, but my first time coming to this Post Office was a very very positive experience. The two workers were very friendly. My experience with most Post Office is that the workers are usually dismissive and or highly negative good experience here and wasn’t crowded.”
“My name is jing. And I am a neighborhood with 3 min driving distance. Today I came in at the very last minute today, and Clerk Stinson (S-T-I-N-S-O-N) at this USPS location was incredibly helpful. She reacted quickly, helped me pack everything properly, and handled everything with impressive efficiency. I’m truly grateful for her assistance, and I sincerely apologize for coming in so close to closing time. Thank you, Stinson!”
“I contacted the Post Office because a cluster mailbox in our community was knocked over by a vehicle. I was able to talk with a representative after 3 rings and within a half hour, received a return call from that person providing me with information. Within an hour after our conversation, I received a call from a maintenance truck driver who was at the location. He picked up the damaged mailbox, took it to be repaired and provided instructions as to how residents can get their mail until the mailbox is replaced.”
“Exceptional Service at This USPS Location!
My husband and I visited this post office for the first time today and had a wonderful experience. Despite there being only one clerk on duty, Mr. Timothy was incredibly kind, efficient, and clear throughout the entire process.
The post office itself was spacious, very clean, and well-organized — everything was neat with no clutter in sight. Mr. Timothy went above and beyond to make sure we felt welcomed. He kindly double-checked our forms, explained everything thoroughly, and made sure we understood the next steps to ensure a smooth process.
His professionalism and helpfulness truly stood out, and we left feeling grateful for such a positive experience. We really appreciated his time and care, and I just had to leave a review to recognize his outstanding service!”
“Wonderful, Helpful people work here.
I live in New Mexico, and have two daughters that live on Fort Meade. I have been sending Birthday gifts over the years and when there are problems they are so helpful and my precious daughters packages always arrive❣️❣️
Thank you for y’all’s service Fort Meade Post Office?????”
“Marsha is amazing!! Super friendly and efficient. An incredible asset to USPS. I come here frequently around 10-12 most days to drop off items for our business and never have an issue”
“I went this postal office yesterday twice.
With the reason of not receiving of forwarded mail. The clerk here explained clearly and easily of their policy changed. That the change of address have to be confirmed with drivers license with a clerk evenif I had sent the change of address request form through the App.
Second time she explained that certified mail is also categorised as first class mail, so, if I want to be sure to be delivered I'd better send it through certified mail.
She was kind and easy to understand for me.
This post office used be somewhat notorios of unkind and strange, so, I used to avoid this place. However, from last year, it seems like this place is changing to be better.
The clerk who helped me yesterday was Kang Park, if I remember her name correctly.”
“I have been here a few times to mail packages or drop off letters. Each time, the post master has been very helpful and quick to get me in and out. I can't imagine their job is an easy one.”
“Dia was a pleasure to me. I went in and had several questions in regards to passports for both me and my daughter and she was very knowledgeable and gave me excellent information and walked me through how the process works. She demonstrated excellent customer service to me as well. Being new to the area this is a major green flag for me. Thank you Dia for your help. :)”
“I appreciated the nice rep there who informed me that I had used the wrong envelopes for Priority mail (I had prepaid for Priority mail, but had used Express mail envelopes). I am thankful that she pointed that out- saving me time and money. And now I also know the difference and need to pay attention. Thank you!”
“This location is always super helpful and very nice. I see customers just being rude and nasty which solves no problem at all, but they never return that same negative energy. Postal is a very important and serious job. I appreciate them at Loudon Avenue.”
“I walked into the post office here at Dobbin and I was met with three lovely ladies and it was Toni K and Shawnee. Oh my goodness I didn’t know where to go and they said well. Come on up here we’ll help you out and I said oh well thank you because I didn’t know where to go and it’s just been laughing and Service the whole time. I’m in here and I’ve been in here about maybe about three minutes now and he scanned my work get me through And so when I have to go back to the post office I’m gonna choose Columbia post office. My name is Deanna.”
“Contrary to the very rude customers writing vicious comments here about the food employees at the Enchanted Forest Post Office, I love the employees there! I live a mile away, and I have been a customer for at least twenty years. I have always found the employees to be polite, kind, friendly and professional. They work hard for the money. As David Byrne of Talking Heads sang in "Psycho Killer, Qu'est-ce que c'est?", I hate people when they're not polite!" As The Beatles sang, (I think it was on the Abbey Road album,) "... And in the end, the love you take, is equal to the love you make."”
“This is NOT a post office. It is basically a distribution center. If you need to send a letter or package, or do any other post office-related thing, find a branch that just says "post office". Don't make my mistake and drive around the building for 15 min trying to find an entrance. SMH”
“The customer service is great ! However the lines are always long . They only have 1-2 people working all the time . My suggestion is that they need more workers”
“I'm amazed at all these negative reviews - this is my preferred post office (Main Street is awful, and Montpellier is always too crowded), never had a bad employee or an issue with service. Wait times are of course long during covid, but I'll still be treated better here than other locations.”
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“One of the best post offices I have ever visited. The staff is always very friendly and very knowledgeable and very helpful! Always patient and give their service with a positive attitude!”