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“Kathy at the Sherwin Williams stores next to Homestead Gardens on Ritchie Highway in Severna Park was WONDERFUL!!! She helped me with the proper paint type and sheen type and all with a smile. I'm sure she has answered the questions I asked her a million times but she was very patient and helpful.”
“The first thing you need to understand is that the primary focus of the business is contractors not individual members of the public, at least when it comes to the "paint" part of what they do. Accordingly, they don't make customer service their #1 job. But they are super knowledgeable and gave an incredible line of products. I've been working with them for a long time and received great painting and wallpaper contractor recommendations from them. They are nice to me now and give me discounts when I buy direct. I've also used the "decorating" part of the business and, again, they have great selections on fabric, wallpaper, and rugs and their work is great. So just keep your expectations on service calibrated correctly and you will be happy.”
“We’ve been working on our house since purchasing it three years ago, and Ashton has been a constant bright spot along our journey. He always remembers us when we come in to the store and is incredibly helpful with both product recommendations and color selection. His eye for undertones and how colors will read in larger spaces has saved us more than once. On top of that, he’s always upfront about upcoming specials or sales—and beyond his expertise, he just seems like a genuinely great person. Highly recommend working with him!”
“I am a longtime, repeat customer of Sherwin Williams (West Street, Annapolis, MD). I love the predictable quality and results. Colors and finish are true to the color chips and displays. Store staff are always helpful, and provide reliable recommendations.”
“I've always passed this store for the big box thinking they wouldn't have what I needed. I was wrong! Recently I've been dropping in there because they are so close and I've haven't been disappointed yet! Not only that, when I need salt, they deliver...for free! This is a really great place and good prices!”
“i was helped immediately upon coming into the store. David even noticed I was having trouble color matching so he customized a new paint color exactly to my liking. I HIGHLY recommend shopping at this location. Ask for David”
“I ordered 4 gallons of paint with the intention of using the curbside pickup service. When I got to the store, I realized that I had forgotten to add an item to my order. So, I went inside and was greeted by the employee named Andrew. Not only did Andrew greet me, he asked if I needed any help. I told him what I needed and also informed him that I was picking up an online order. He asked my name and what I ordered, then quickly got my order ready. He put the paint cans in a box and asked if I needed painter stirrers (I think I spelled that right...), which is something that I was not asked when I went to 2 other Sherwin Williams locations a couple of weeks ago. And as he was closing out my order, he asked if I needed anything else. As I was about to leave, I asked him if he had a cart that I could borrow to roll my items to the car. He gladly offered to take the stuff to my car. Thank you for the good customer service and a pleasant shopping experience!”
“The staff at this location are very friendly and helpful. They answered all my questions and ordered paint for me to be delivered from another location. I’ll definitely use this location for future painting projects.”
“This is one of the most delightful shops I've ever been in. The owner, Kris, was so very kind and helpful. She is so knowledgeable and is so willing to share that knowledge. I wouldn't buy paint any place else but there.”
8AM - 7PM
7936 Crain Hwy S, Glen Burnie
Paint Stores
“I LOVE this place! Friendly and knowledgeable staff. Not in a hurry and have time to speak with you and offer suggestions and help you find the right item! Outstanding customer service all the time!”
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“I wish I could give 10 stars. What great customer service from this location! From the moment I walked in, I was immediately greeted by James even though he was working with other customers (I notice he continued to do that for other customers coming in). I had my twin 6 year olds with me and was trying my best to get in and out because I knew their attention span wouldn’t be the best in this environment. Well, this store was prepared with a magnet and chalk board as well as a few toys. The twins kept themselves busy. James was great in answering questions and guiding me through some DIY paint jobs I was going to do at home this weekend. Shortly after, my son began asking James question and James was so wonderful in responding to him - from asking what he does with the rubber hammer to asking how the paint was mixed. James even offered to bring the kids to the back of the register and watch how the entire process work which was so fascinating for them. Everything from beginning to end was top notch service. James even walked out to my car with all the paint to save me a second trip. Highly recommend this location.
FYI I’ve been to several SW locations and in some I wouldn’t even be acknowledged (even while looking at paint colors for 30 mins).”