AT&T Store in Silver Spring offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from various wireless data plans, including flexible prepaid options with no annual contracts and no credit checks. For those interested in unlimited data, the store provides several popular plans that include nationwide 5G service at no extra cost, allowing customers to stay connected everywhere. The staff at the store are generally friendly and knowledgeable. Customers frequently praise the helpfulness of representatives like Josh, who is described as polite, patient, and clear in explaining services. Many appreciate the attentive service and professional attitude, feeling confident in their decisions after visiting the store. However, there are some concerns about customer service experiences. While some customers experienced rude behavior from a manager who spoke from a ladder, most staff members, including Marcos and Cesar, provided helpful assistance and good rates, especially for family plans. Customers note that the store environment is welcoming, with staff greeting visitors with smiles and well-mannered behavior. Overall, AT&T in Silver Spring is known for its helpful staff, good service, and quality devices, making it a reliable choice for wireless needs.
Thank you for taking care of my daughter’s new phone. And thank you for the water it’s really hot out today, I appreciate it!
July 2025
Wow! Great customer service. I went to the store to get help migrating to a new phone. The young man who helped me, Josh, was was knowledgeable, patient, polite etc. His explanations were clear. He was alone in the store so was helping several people at once all with the same calm, friendly attitude. Thank you Josh.
June 2025
I want to Thank Marcos and Cesar for helping me today!also gave me a great rate to add my son into my account and save me money as well.!
