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January 2024 by Gianiree P.
Very rude staff, specially this lady with long ass hair. They don't care about customer service or your problems.
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October 2023 by Angelo “Angel” Z32
The lines are almost always very long and there are 4 "registers" with only 2 associates helping customers when there's a line of 18+ people that starts outside the building. This is a very busy bank that used to open at 9am. Why the new VERY INCONVENIENT hours? Who knows? Does this BofA have it's members best interests in mind? No one knows... looks like I will be switching to another bank if things don't change because things are only getting worse. I mean WOW! Oh, did I mention that there's ONLY 2 ASSOCIATES Assisting when there's a line of 18+ people that's starting outside the building? Management should do something...
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August 2023 by Ramin Baghirov
Too long waiting time. Staff are not friendly at all. You feel like you are in a grocery store not in the bank. Staff intentionally killing time with customers so they can clock out and go home. Never understand why such a huge bank system hiring these people. Hope I can give this place -100 score.
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July 2023 by Thom Lacy
I have always enjoyed working with the team in this branch.
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May 2023 by Lynda
This location aspen hill shopping center. The teller here are very RUDE.I don’t understand why Bank would hire such people. That give the bank a bad reputation for business.
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January 2023 by Q W
The employee named Balian C at this location is very rude. Try to avoid her or this branch. She liked to blame her customer for the typo on the cashier’s check! She didn’t verify the information on it before passing it to me. What a shame to have an employee who likes to complain and be rude.
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January 2023 by beeeso sab
It's the worst Bank of America.. The staff choose to deal with customers of their own race and ignore the rest of the customers.. I hate to talk like that but that's what really happens in this place.
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January 2023 by Patricia Muscadin
Worst branch ever. Customer service is terrible, everything takes forever to get. TERRIBLE!
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December 2022 by Doris Tchatcho
Very bad service. The manager is not nice at all????
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September 2022 by Ndhili Jones
This branch is worse I ever been to the manager Patrick Koyangbo Modeba was very rude and unhelpful.. he told me I can’t cash my check (payroll check) because the machine can’t read my check, I even called my manager while this was happening and he even said you can punch the numbers in and he wouldn’t do it…..so left went to the one in Wheaton and it was easy breezy, so as I mentioned to the manager there what just happened at the one in aspen hill he didn’t even let me finish and he said was it Patrick without me even saying his name which I knew because I took one of his cards…. I will never go there again WHEATON IS NUMBER ONE?
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July 2022 by Irvin Gonzalez
The teller I was trying to help it was very nice but unfortunately her supervisor was horrible horrible. And I was going to open an account she is a bad image to Bank of America
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April 2022 by Martha Amaya
Don’t bank with Bank of America due to the WORST CUSTOMER SERVICE EVER! They take advantage of the members of this community. Celina Hidalgo, Financial Center Assistant Manager, was asked 4 times for a Spanish speaking rep to open an account. 4 times she kept saying that we asked for English speaking rep. Gave me an attitude when I pointed out that we needed a Spanish speaking rep. How can this type of service be condoned by Bank of America?! BoA needs to seriously look into this branch and it’s leadership.
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March 2022 by Solomon Wogayehu
I went to this branch today to open an account for my minor child. After waiting more than 2 hours I found out that I was not getting the service. Very bad experience. Please do not go to this branch unless you wanted to spoil your day. So rude and bad customer service.
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February 2022 by Lauren MacTurk
This is literally the worst branch I've ever been to. SO RUDE. Avoid at all costs.
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January 2022 by Zylphia Carron
My appointments with the bank are consistently being cancelled and I don’t know what the hell is going on. I need to take care of serious banking issues but you won’t take people unless it’s by appointment and this is like the third time it’s been cancelled on days you claim to be open. Completely dissatisfied
