DSW Designer Shoe Warehouse is a popular destination for shoe lovers seeking a wide variety of brands and styles. The store offers over 25,000 pairs of designer shoes for men and women, including brands like Nike, Cole Haan, Sperry, Steve Madden, Nine West, Calvin Klein, and Converse. Customers can also find handbags, accessories, and kids’ shoes, making it a one-stop shop for footwear and related items. The store features a modern, well-lit, and organized layout, especially in newer locations. However, some reviews mention that the store size can be small, limiting the selection, particularly in the kids’ section and clearance deals. The staff is generally helpful and friendly, with specific mentions of outstanding customer service and kindness from assistants and managers. The Rewards program is appreciated, offering certificates and offers for members. Customers note that it’s beneficial to do some research beforehand to find specific models and designs, as the stock can vary. Overall, DSW is known for its stylish options and good customer service, making it a recommended spot for shoes and accessories, despite some limitations in selection at certain locations.
I had an amazing customer service experience. Sarah was very professional, attentive, and truly cared about resolving my concern. She listened carefully, responded quickly, and made sure I was completely satisfied. Exceptional service like this makes all the difference! Keep up the great job!!! She needs a raise.
February 2026
Today we came into DSW today and ran into Sarah the cashier she was just so professional had a lot of insight. She had a lot of energy that was supportive of our day. Thank you for making our shopping experience world worth the commute from Columbia, Maryland.
September 2025
Large selection, clean well lit store, helpful pleasant cashier at check out. They could use another floor person to help put away boxes/shoes left out or put in the wrong places or to help.
