Koons Silver Spring Ford Service Center offers a wide range of automotive repair and service options, including oil changes, tire, and brake services, with advanced repairs also available. Customers appreciate the expertise of the factory-trained technicians. Many reviews highlight the exceptional customer service provided by the staff, including quick and efficient mobile service. Technicians like Jacob, Tyler, Jesus, and Dwight are frequently mentioned for their helpfulness and clear communication, making the service experience feel seamless and convenient. Onsite service at customers' locations is a notable feature, allowing for repairs to be completed while clients continue with their daily activities. However, some customers have reported longer wait times than expected and miscommunications that resulted in additional costs. Overall, Koons Silver Spring Ford Service Center is recognized for its friendly team and commitment to customer satisfaction, making it a recommended choice for vehicle maintenance and repairs.
I can't thank Jacob, Tyler and Ernesto enough! These guys are like family at this point. Jacob performed an absolute miracle for me. Tyler gave the best customer service and eased my mind over the phone and Ernesto was helpful with turning my car back over to me. They are a winning team!!
March 2024
Jesus did a great job keeping me in the loop and gave excellent customer service. I would recommend!
February 2024
As far as the servuce goes u needed work done in my vehicle. They took a long time. Longer than they initially said Then there were some costly miscommunication s which cost me more money. I haven't gotten my vehicle back, hopefully the work was done properly
