PetSmart is a large retailer offering a wide variety of products and services for pets, including dogs, cats, birds, fish, reptiles, and small animals. Customers can find everything needed, from food and supplies to vitamins and tank decorations. The grooming salon is noted as being great. The store offers medical consultation, haircuts, and adoption services, and it allows online shopping with in-store pickup. However, some find that the prices are not the best. The experience with staff can be mixed. While sales specialists are often helpful in finding items, there can be difficulties finding someone to ask questions, and some feel staff should be nicer. Logistics can also be an issue, as some services, like forklift staff for certain items, are only available in the mornings, which may prevent customers from purchasing what they need. Appointment systems have also caused frustration, with customers sometimes being directed to make grooming appointments online instead of by phone.
I find theenvironment so calm and peaceful . The people who work are amazing. So helpful, professional and polite
April 2025
Have been shopping atcpetsmart for many years.THEY always have what you want.
July 2024
I have to look everywhere for someone to ask something. They should be nicer. And I called to make an appointment for my dog and the person told me to make it online
