About Quick Lane at Koons of Silver Spring Tire and auto Service
Quick Lane at Koons of Silver Spring Tire and Auto Service is known for its excellent customer service and high-quality vehicle care. Customers consistently praise the knowledgeable Service Advisors, such as Brandon, who provide clear communication throughout the service process. The mechanics and technicians are recognized for their superb work, ensuring that vehicles receive top-notch service without issues. A standout feature of this location is the introduction of video service reports. Customers appreciate the videos that walk them through the services performed on their vehicles, offering transparency and reassurance about the work being done. This thoughtful addition enhances the overall service experience. Many reviews highlight the efficiency of Quick Lane, with instances of same-day service, such as free tire inspections and a comprehensive 27-point inspection. The team is noted for going the extra mile, even staying late to complete longer recall services. Overall, Quick Lane at Koons of Silver Spring is a reliable choice for vehicle maintenance, combining exceptional service, innovative communication methods, and a commitment to customer satisfaction, making it a preferred destination for both locals and out-of-state customers.
I always have great service done when I’m at the Koons, and Brandon was the best at communicating with me every step of the way!! Love coming here!
October 2022
I went in without an appointment for a tire inspection. They took me in and actually performed not only a tire inspection but also 27 point inspection for free. At the end of the inspection they texted me a video which shows the mechanic walking though the car parts, brakes, tires, undercarriage etc. and okaying it.Service:... read full comment
August 2022
Very great full for this top notch service center. My vehicle required a slightly longer recall service and the team stayed late to get it done. Will definitely go back- thank you for the great service, Ms. Hammer!
