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November 2023 by Katrice Brown
On Nov 29, 2023 at 3:20pmI called in to ask if they carry an item, I was told i would have to wait because he was helping a customer. I agreed. He told me the items name . I asked how much. He responded he didn’t know off hand and that was all the information. This is insane to me. If you walked to get the item, how much more energy would it take to scan and find out the price? Customer service is at an all time low.
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September 2023 by MB Official
Great store! Great staff! Quality products!
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July 2023 by Cdubya
5 stars for Jessica!!!! Very helpful today looking up a product for me and calling the Tacoma store and reserving it at the counter for pick up.She actually saw I was looking around and asked “Can I help you find something”.Wow real customer service!!Thanks Jess—
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July 2023 by Diane M.
I stopped in today trying to find parts to repair a piece of luggage. I had a general idea of how to fix it, but I found myself lost and fumbling through hardware parts. Nate, a member of the staff, came up and asked if I needed help. I explained what I was trying do and he quickly pointed out that I had the wrong parts and he gathered all the correct parts for me. He was a lifesaver! I am very grateful for his kindness and help. And I was grateful most of all to him for NOT treating me like an idiot who didn't know what I was doing (which I was...).
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June 2023 by Oliver K.
Friendly local store - well stocked and with very helpful employees. I appreciate the wide variety of options available in their small footprint
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April 2023 by Jessica Keralis
I see that others are knocking this place because of what they consider to be sub par customer service. Admittedly the staff are not exactly bubbly, but DTSS is NOT an easy place to run a business, and the neighborhood is getting worse. People in businesses in this neighborhood deal with a lot. We lived in DTSS for 3 years but left because rent prices were skyrocketing while the area was going to sh!t.My own experience with this business has been great. We regularly get our knives sharpened here. The price is decent, and turnaround is quick. Recently I came to try to get a key copied that I had not been able to copy ANYWHERE. They didn't have the blank, but they referred me to a full-service locksmith just down the street who did it! Made my day.
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March 2023 by Jon Oatess
This place has a good selection of items you would expect to find in a hardware store of this size. The prices are competitive.More importantly, they offer great customer service. Just earlier today, I went into the store looking for specific kind of bolt. I don't know very much about bolts. The staff member helping me spent the time to find exactly what I was looking for and handed it to me. He was courteous and helpful throughout the entire interaction. My total purchase was $0.65, and the whole time I was treated like a valuable customer.
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January 2023 by Hamish Watson
Staff is generally pretty friendly and they have a lot of items in stock. 3 stars instead of 5 because of an incident that occurred on the sidewalk DIRECTLY in front of their entrance. There was a woman, alone, sitting in a wheelchair, unconscious. I thought it a bit odd and wondered if someone was with her and had maybe popped into the store for a quick pickup. When I left the store, the woman was still there. I called the store from the parking lot and alerted them to the fact there was an elderly woman possibly having a medical emergency right in front of their store. The man who answered the phone said that the manager knew about it and said she had been there for hours…HOURS! I hung up and called 911 because somehow, the employees didn’t have the wherewithal to help someone in distress. Absolutely appalling display of indifference. Do better ACE!
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January 2023 by samuel desta
If you want to experience top shelf racism and employees nagging then you have to stop by ace at @silverspring next to the whole foods.
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December 2022 by Ryllie Danylko
The inventory was good. But the employees were rude and hostile. We came in at 30 mins til closing on a Friday and two employees were rushing us and other customers out the door. One employee acted like a military patrol following customers around and making comments about closing time to get them to leave. Would not recommend.
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September 2022 by S
Customer service and location is great. This store usually always has what I’m looking for. However, giving 3 stars because this is now the 3rd indoor potting mix bag I’ve purchased from this location that has been infested with those annoying little black gnats. If you are specifically ISO soil for your indoor plants, I don’t recommend.
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August 2022 by debug mybrain
Racist cashier, asked me if that was all my items, I said yes. Asks me "am I sure," and "what's that," peering into my obviously empty basket like I'm trying to steal. Middle aged white lady (I'm a black male), this was around 7pm yesterday don't recall her name tag. Humiliating experience, won't be going again. Stay away!
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August 2022 by Robert Mitchell
They didn’t find what we were looking for, but they worked reeeeeally hard to find it.
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July 2022 by Leslie Blackburn
They are did their work professionally and perfect.
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July 2022 by Zach Gordon
Plant selection is decent but the staff knows nothing about indoor plants (including what a reverted plant is) and are not friendly when asked questions about them or alerted to issues or inconsistencies with quality. Indoor plants are also not properly cared for leaving many to sit dead or dying or otherwise damaged. Prices are also higher than other local retailers including other nearby Ace locations, and the plants are often mislabeled.