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September 2023 by Dan
I was traveling from California to do an engineering job in MD and went to the drive thru to cash a check from a company. I have never had issues at other Truist branches but the ladies there who seem to have an I should be retired already attitude made me get off my car to go inside because “They needed more information” I went in and a lady started an interrogation asking why I had a Californian ID (Not even happens at airports or with law enforcement) I felt she was race profiling even though I do not have the thick accent she does. I don’t have time for such ignorance so I asked her to give me back my check and ID and went to the Branch in College Park. I had no problems at all there and they have an excellent customer service.
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May 2023 by Sheri Morton
Had a very frustrating experience today. Went to the bank to deposit a check, there wasn’t anyone in line but me. The teller decided to walk away when I walked up to the counter. As I approached the counter, I gave the teller, my drivers license, my TRUIST debit card and the check that I wanted to deposit into my account. The check had my name on it and I also signed the back of the check (Following protocol) the teller asked me who’s check am I depositing? And if I’m depositing my father’s check. The teller never looked at my name on my drivers license nor my debit card and kept telling me I wasn’t depositing my check. After I told her to look at my name on my driver’s license she’ll see that’s my name. She gave me a hard time without paying attention and doing her job correctly. She doesn’t need to work there anymore especially when she judging people because their name doesn’t match their face, but it matches what’s on my drivers license.
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May 2023 by Charles Presley
She greeted us pleasantly even though she had to wait an hour for us. This is why we like Suntrust!
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March 2023 by BoiBetty Udom
Be ready to spend an hour waiting and not get served. Bad client service.
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September 2022 by Chrisy Poo Eats
The worst they need to hire faster people every time I go though drive through it takes me way to long to be service and this Is every time I come to this bank worst customer service I don’t think the employees know what there doing. Don’t bank with these people.
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September 2022 by MG MYERS
they are very slow the works seem old because they are slow.
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February 2022 by Jay Wilson
This location has the worst banking customer service I have ever experienced in my adult life. The branch manager would not let me talk when I politely tried to correct her error. She ended the conversation by closing the door in my face.
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December 2021 by James Nickens
As of November 5th 2021. They're temporarily closed.
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July 2021 by Dibesh S
Helpful staff
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March 2021 by Deb Rekos
Bank teller waited until the end of my mother's transaction to tell me "Next time you enter, don't wear that kind of mask; we don't allow that." ? First off, I'd like to see that on every sign, you need to have an employee checking every person at the door and handing out your "appropriate masks". Don't worry, when my mom dies, I'll make sure to immediately cancel her account. I will NEVER bank with your company and this branch location--you might want to train your employees to match what your signs dictate. This is why I use a credit union.
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December 2020 by michael enamorado
Drive thru service Is bad. Long wait.
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October 2020 by Rineka Johnson
This is the slowest drive thru branch I have ever been too. Its really disappointing that the lobby is still closed and it takes so long for service at the drive thru.
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October 2020 by Gina R
Slowest drive thru experience
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June 2020 by Destinie O
This branch is just as worse as the Burtonsville one.
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May 2020 by Glenn Reardon
My wife and I have been dealing with them for years, at the Orchard Center in Silver Spring Maryland. I haven't ever had a bad experience. The staff are very polite and treat you like family.
