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June 2024 by Helen D.
Excellent experience and outstanding customer service. I've had my ups and downs with TRUIST during their transition from SunTrust and was on fence about them. However, have had several positives in last year or so at the two local branches I tend to use.
Today, I worked with Valerie (Colesville) to make some updates to accts and open a new one. Some of it was tricky and she handled it all in a knowledgeable, detail oriented manner and was extremely thorough from beginning to end. Even though it was late afternoon/near break & closing time, she took the time to ensure I understood my options, answered questions, patiently outlined the bank policies and had copies of all the documents, etc.
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September 2023 by sin win
WORST customer service ! Vanessa garcias , Manager of branch . Poor customer service skills , Cant handle issues , What good are you as a manager ? Took all my money + closed account . Went across street to bank america !! CUSTOMER SERVICE bank was NIGHT + DAY ! Go see Keith , Also went to wells fargo on unviersty blvd ,,, CUSTOMER SERVICE ONCE AGAIN NIGHT AND DAY FROM TRUIST ..... STAY CLEAR OF THIS BRANCH if you do have accounts !!
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February 2023 by P S
Ms. Shirvani I had excellent customer service. Thank you for your assistance.
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January 2023 by dragonslayer200x
It’s very busy lately due to many reasons and we appreciate your services. Valerie helped me setup a new check account today and fell as if it was in and out quickly. There are many others behind me but they are working quickly as possible to help. A+++
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December 2022 by Natalia Portillo
No communication on behalf of this bank, unhelpful staff, looking forward to closing my account
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December 2022 by Steven Greehan
Always slow,Slow, slow!!! Slowest moving employees of any bank I’ve ever been to. Infuriating.
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July 2022 by William R Jones
Today's visit was a drive through visit. In general there have been some changes that adversely impact paperless bill payments. All of my listed accounts are not accessible since the merger between BB&T and what is now known as Truist. Currently I'm considering changing banks. The personnel at the New Hampshire location are courteous and efficient, but the changes in available services is offputting.
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June 2022 by Paul Singh
Ms. Shirvani I had excellent customer service. Thank you for your assistance.
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April 2022 by Soumya Chatterjee
Terrible experience today! I have a home mortgage and checking account with this bank and went to open a bank account for a friend. Sanaa Ali -the person who was supposed to get it done made us wait for more than an hour and then refused to get it done because “it will be more paperwork for her!” We waited an hour for this! Is this how you value and treat customers? Will definitely lodge an official complaint. Stay away from this branch.
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December 2020 by Prisca seri
Great branch . Awesome staff , always very pleasant and helpful. Love this branch. The manager is AWESOME.
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February 2020 by M P
One of the staff was extremely rude to another customer and seems to also act the same way towards me when I never interacted with him before. I acted politely and just wanted a check to be written - what I got was tossing my ID back at me, condescending tone, and just really defensive attitude. I don't understand how a person like this treats people who he has never met and provide a service without all the hostility. This all happened on 05/02/2019 around 12:00 PM EST - review the camera footage and you can see how he treats the customers.
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November 2019 by Ml S
The manager Cliff is competent he has great customer relations skills. My experience has always been a positive one I think a lot of folks confuse this little branch inside safeway is just that little meaning sometimes you may wait to be seen however no difference from any other grocery store bank as I've experienced.
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August 2019 by Charles Reemsnyder
This branch is closed and no longer in operation !
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June 2019 by Felicia Smith
Went thru the drive through.... took way to long. Need more staff
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May 2019 by Midnight Sky
One of the staff was extremely rude to another customer and seems to also act the same way towards me when I never interacted with him before. I acted politely and just wanted a check to be written - what I got was tossing my ID back at me, condescending tone, and just really defensive attitude. I don't understand how a person like this treats people who he has never met and provide a service without all the hostility. This all happened on 05/02/2019 around 12:00 PM EST - review the camera footage and you can see how he treats the customers.
