Truist is currently adjusting its services to prioritize the health and safety of clients and staff. This includes offering teller services through drive-thru lanes, requiring in-person visits by appointment, and implementing enhanced sanitization measures at some branches. Reviews indicate that customers have had both positive and negative experiences. Many appreciate the excellent customer service, particularly highlighting the knowledge and thoroughness of staff members like Valerie, who took the time to assist with account updates and new account setups. However, some customers have expressed frustration with recent service changes following the merger that have affected paperless bill payments and account accessibility. Despite this, the staff is noted for being courteous and efficient, working hard to assist clients even during busy times. Overall, while there are areas for improvement, many customers have found value in the service provided at Truist branches.
Ms. Shirvani I had excellent customer service. Thank you for your assistance.
January 2023
It’s very busy lately due to many reasons and we appreciate your services. Valerie helped me setup a new check account today and fell as if it was in and out quickly. There are many others behind me but they are working quickly as possible to help. A+++
June 2022
Ms. Shirvani I had excellent customer service. Thank you for your assistance.
