“We have been Gramophone customers since we built our house in 2004 when they were asked to wire our new house for Audio/video/internet and security. They also installed and have maintained /updated all electronic equipment through the years.
So, when we needed to redo our kitchen and finish a wine cellar, we looked to Gramophone Design Center for help.
From our very first meeting our experience with the Design and build Team has been outstanding. They made us feel very comfortable and listened carefully to what we were looking for.
Stephanie our designer very quickly captured our vision and drafted the outlay and look for our new kitchen that we just love. She also helped us choose the materials including cabinetry, hardware and flooring that matched exactly what we wanted.
The new space outlay is just perfect and much improved from our old kitchen (designed by the original house builder).
The demolition and construction crew did a superb job in making Stephanie’s and our vision a reality.
They are highly skilled craftsmen who paid meticulous attention to every detail of the construction process. This shows in the finished project.
The contractors Gramophone uses (plumbers, painters, tile installers, stone masons etc.) are highly skilled professional people who also provided excellent workmanship. We could tell that Gramophone selected them very carefully to make sure that they matched the high quality standards Gramophone brings to every build project.
We worked with Steve as project manager and Karl the on site point person. He is an outstanding craftsman, easy to work with, and a good communicator.
Nick, the CEO was a pleasure to deal with. He was extremely responsive to any questions/concerns we had and made sure they were quickly answered to our satisfaction.
We received weekly updates of what had been accomplished that week and what was scheduled for the following week. I found this very helpful to see how the project was progressing along and if there were any issues with delivery times of supplies or appliances.
The Wine Cellar project also was done by the same team and again they delivered exactly what we wanted. Stephanie again was the designer who captured our vision and brought it to fruition flawlessly. The demolition and construction team executed the project with the superb craftsmanship and attention to detail we saw in our kitchen. They made sure to always maintain the construction site clean/uncluttered at the end of the day.
I must say that both projects came in RIGHT on budget at completion, as it was quoted to us on one of our initial design meetings for the projects.
There were no “hidden costs” or “budget surprises” at completion.
We would HIGHLY recommend Gramophone for any build/remodel project you need done at your home. They are in our opinion, the best design/build company in the area.”
“We stopped by to get a replacement faucet. Bryan helped us out and was absolutely amazing in identifying our current faucet and finding a replacement part versus getting a whole new faucet. The customer service he provided will have us continuing shopping at Fergusons for years to come!!!”
9:30AM - 9:30PM
10050 Reisterstown Road, Owings Mills
Kitchen And Bath
“Great visit I was looking for a new shower curtain ran into the manager Lesa she helped me find them I am not a review kind of guy but this is my 3rd visit and I will tell you Lesa is a manager that is always on the move the one manager you will find in the store to help you you don’t see a kind person like her much anymore it’s great to see home goods has struck gold finding a person like her”
9:30AM - 9:30PM
126 Shawan Rd, Hunt Valley
Kitchen And Bath
“I came in to purchase Christmas decorations for my company's lobby. I approached Ginna to get some decoration ideas. She was amazing! She spent over an hour with me helping me to group things and encouraging me to go with my gut. She did this between many other customers asking for her assistance, and always with great attitude and pleasure. She went above and beyond and her help was greatly appreciated. The same goes for Jenn. When I checked out she wrapped everything for me, took my 2 overflowing baskets of treasures to my car, and helped me to load it all. I’m so grateful to these ladies! Home Goods is blessed to have such hard-working, pleasant employees.”
“I am doing a new Modern Farmhouse build with post and beam kitchen and 3 baths. Jenni has been a phenomenal source of help in picking out the perfect tile for each room. Based on my submitted blueprints, pictures and in-depth conversation, she patiently made suggestions that make me confident that I have made optimal choices. Jenni, alone, makes this store my chosen resource for any future projects.”
“We worked with a great designer who helped us with all the details before ever presenting an estimate. We appreciated her time and attention to detail and the estimate fit our budget. The project manager was also very customer service-oriented and and the craftsman who did the work was great--came on time, cleaned up after himself and did an amazing job installing the cabinets and wall tiles. We like that it is a female-owned company and, in fact, the owner came to help out both on demolition day and on the final day. We are very pleased with the results!”