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“The customer service provided by Garrett Gravanda was outstanding and attentive. I felt like my voice was truly heard! Strongly recommend renting at this location and/enterprise in general!”
“I picked up the Elantra from NEXTCAR at 10915 Georgia Ave in Wheaton. The location in Wheaton has an excellent team. Dauda is very patient and thorough. Jose pays attention to details that make a difference. Nick makes sure everything is in proper order. I have worked with all of them over time. The Wheaton location is my preferred place to get a vehicle. Yeme Tebje is most gracious. The commitment of everyone on her team to excellent customer service is a direct reflection of her leadership skills. She and her crew set an example that I wish other businesses would follow and fully commit to. Jack Fitzgerald would be very well pleased with how the team represents his own brand. They are preparing to move to a new location. It may be a bit of an inconvenience, but I will patronize them at their White Flint location if the team is there. They are that good. See for yourself. Rev. Kevin Newcomer. Learn Shop Inc. (Drive For Supplies.org).”
“Outstanding Service and Smooth Experience!
I had an amazing experience renting a U-Haul truck from this location! The staff was incredibly helpful, professional, and made the entire process fast and stress-free. The truck was clean, well-maintained, and ready to go right on time. Returning the vehicle was just as easy—quick and efficient with no surprises.
You can really tell they care about customer service and take pride in what they do. I’ll definitely be using this location again for any future moves. Highly recommend!”
“This was the best experience of ever had with U-Haul. The gentleman on the phone was more than helpful. I was able to easily make a reservation and get all the details prior to my pick up time. The representative was available and attentive during pick up time and walk me through the process seamlessly. He was very courteous and knowledgeable. The whole process was straightforward and easy.”
9:30AM - 4:30PM
9597 Berger Rd, Columbia
Truck Rentals
“Kim The manager does a great job. They are my first choice every time a rent a truck.. Keep up the GREAT customer service.
Location Berger Rd Columbia”
“Metro Truck shop rental service and staff is very helpful, friendly and knowledgeable. Shop is neat and clean, And to my surprise has A/C.!! Our company is a loyal customer leasing road trucks yearly. Trucks are in great shape, And the daily maintenance program at the shop is of great quality. Our company truly enjoys leasing trucks, And partnering with Metro Truck.”
8AM - 5PM
109 Main St, Laurel
Truck Rentals
“I have been coming to the for a few months now. I first came to them right after my son died to get a car to attend his funeral. The person that worked with me was very patient and kind and understood my situation offered his condolences. The only complaint that I have is there sometimes the wait time is can be long. But all in all, I would highly recommend them and we’ll continue to use them.”
“Very convenient with many trucks and options. VERY helpful folks that went out of their way to help. They called me proactively to address a potential issue, went back to check on it and called me again to update me.”
“Booked a full-size car on 11/6/2025, and that 2025 Hyundai Sonata drove so smooth that for a minute I thought I was still in my Lexus. One of the things I love most about renting from this location is the team. Even with the new guy, the customer service is top-notch — a big reason I keep coming back, and trust me, I rent often.
I highly recommend them. The reasonable prices are another reason I stay loyal. And finally, I really appreciate that they take pictures when the car is returned. I have proof, they have proof — the vehicle is documented as coming back with normal wear and tear. No more, no less.”
7AM - 7PM
12025 Parklawn Dr, Rockville
Truck Rentals
“Unfortunately parts for my hitch got delayed and I couldn't end up getting my hitch installed here, but everyone I spoke to was very friendly and informative. Let me know that I could cancel without fees, and gave me other options when the parts were delayed. Thanks for the help!”
“I called this office with a question not directly associated to this PENSKE office and they transferred me to the management. The manager then helped me resolve my issue by kindly providing me with the information that I requested and then some! These folks go above and beyond in assisting their customers! And from the looks of it, their trucks are always kept clean and well maintained! Two thumbs up!”
“The process of the rental was really smooth. It took me about 10-15 mins to complete all check-in procedures. Mr. Kamil was very helpful. About the truck, even though it was not sparkling clean, it was acceptable for the moving job.”
“This location is an excellent location within the suburbs and quiet. Having another person working the UHaul counter would be helpful and faster. The location only had one worker working both the regular store cashier and the UHaul counter, which slowed check-in. He was nice but had to do everything himself, including stocking and getting stuff out for customers.”
“It's true what they say: you get what you pay for, however, it was nicer than expected. They allow 1-way rentals, and are much cheaper than any competition we saw. (4-days, flat price, no fee per mile). Truck cab very clean, truck box decently so. We had the F-350 chassis with a 16' box. Advertised as 6-10 mpg, we averaged 8.2 driving from Rockville to Indianapolis. *No cruise control*, and no lock for the back garage-type-door, but not a bad drive. Hope their business increases once this 'pandemic' goes away ...if it ever does.”
“Not sure why reviews so negative, No problems at all, camile was good the car was fine when i returned the car, the young man was nice, so over all i would come back.”
“I don’t get all the poor reviews… I booked a truck with a car dolly and they then both ready and hitched up when I arrived. Guy at the counter was super nice and everything was as expected. The only negative thing I could say is that the car dolly was pretty old/worn and a little challenging to use. But it worked and I towed a car cross country with it.Great service, no surprises in price/product!”
“Everything was excellent from the moment we picked up the truck to the moment we returned it. The team was very good at explaining details about the truck and the terms of service.”
“The staff (a woman) at the location was very helpful, professional, and kind. I would definitely rent from this location again and I'd recommend it to others.”
“Mobil service is excellent easy to get the rented vehicle. I loved it ,I will do it again for renting truck next time. I highly recommend it if you are OK with online services on your phone or laptop.”
“I am pleased to report that my experience with Budget does not reflect the reviews from a few years back. Indeed, my experience is quite the opposite: great customer service, competitive rates, and a fine selection of vehicles. This review is being posted with confidence based on several rental experiences, rather than a single event that could or could not reflect normal operations. For a variety of reasons, we've had to utilize rental cars on several occasions over the past two years, and each time the staff at this Budget location has accommodated us in a friendly and efficient manner. No problems and no hassles builds loyalty, and I will definitely use their services again.”
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“I’ve visited several U-Haul locations over the years, and I can confidently say this was my best experience yet. The owner was exceptionally polite and helpful, going above and beyond to ensure everything went smoothly. Their attentiveness made a real difference. I highly recommend this location to anyone in need of U-Haul services. Great people and outstanding service!”