“The customer service provided by Garrett Gravanda was outstanding and attentive. I felt like my voice was truly heard! Strongly recommend renting at this location and/enterprise in general!”
“I picked up the Elantra from NEXTCAR at 10915 Georgia Ave in Wheaton. The location in Wheaton has an excellent team. Dauda is very patient and thorough. Jose pays attention to details that make a difference. Nick makes sure everything is in proper order. I have worked with all of them over time. The Wheaton location is my preferred place to get a vehicle. Yeme Tebje is most gracious. The commitment of everyone on her team to excellent customer service is a direct reflection of her leadership skills. She and her crew set an example that I wish other businesses would follow and fully commit to. Jack Fitzgerald would be very well pleased with how the team represents his own brand. They are preparing to move to a new location. It may be a bit of an inconvenience, but I will patronize them at their White Flint location if the team is there. They are that good. See for yourself. Rev. Kevin Newcomer. Learn Shop Inc. (Drive For Supplies.org).”
“I was seen promptly, the clerk was friendly and the equipment was newer and in excellent condition (backup camera was a big plus). The clerk also called me right after I dropped off the van to remind me of a few things I left back in the store, which I was able to get. Parking at a nearby lot was plentiful on a Sunday. I highly recommend this location for U-Haul needs.”
9:30AM - 4:30PM
9597 Berger Rd, Columbia
Truck Rentals
“Please use this spot as the service(s) are accommodating, for providing clarity, arrangement and understanding customer service. So please treat this spot with kindness they deserve. Thanks Ms. Kim!”
“The best U-Haul rental experience I have ever had!! I strongly recommend this place!! The check-in was very smooth and professional. We got our truck, and it was nice and clean. He explained everything to us and helped us connect the trailer. We had to come back multiple times, and each time he was so patient with us and helped us solve our problems. I really really appreciate all his help!! Wonderful experience!!”
“Metro Truck shop rental service and staff is very helpful, friendly and knowledgeable. Shop is neat and clean, And to my surprise has A/C.!! Our company is a loyal customer leasing road trucks yearly. Trucks are in great shape, And the daily maintenance program at the shop is of great quality. Our company truly enjoys leasing trucks, And partnering with Metro Truck.”
8AM - 5PM
109 Main St, Laurel
Truck Rentals
“I have been coming to the for a few months now. I first came to them right after my son died to get a car to attend his funeral. The person that worked with me was very patient and kind and understood my situation offered his condolences. The only complaint that I have is there sometimes the wait time is can be long. But all in all, I would highly recommend them and we’ll continue to use them.”
“Booked a full-size car on 11/6/2025, and that 2025 Hyundai Sonata drove so smooth that for a minute I thought I was still in my Lexus. One of the things I love most about renting from this location is the team. Even with the new guy, the customer service is top-notch — a big reason I keep coming back, and trust me, I rent often.
I highly recommend them. The reasonable prices are another reason I stay loyal. And finally, I really appreciate that they take pictures when the car is returned. I have proof, they have proof — the vehicle is documented as coming back with normal wear and tear. No more, no less.”
“Customer service was great!! They understand that you where late getting back. I love this location, different staff but they're good at there JOB!! I was happy with the service.”
“I called this office with a question not directly associated to this PENSKE office and they transferred me to the management. The manager then helped me resolve my issue by kindly providing me with the information that I requested and then some! These folks go above and beyond in assisting their customers! And from the looks of it, their trucks are always kept clean and well maintained! Two thumbs up!”
“The process of the rental was really smooth. It took me about 10-15 mins to complete all check-in procedures. Mr. Kamil was very helpful. About the truck, even though it was not sparkling clean, it was acceptable for the moving job.”
7AM - 8PM
12025 Parklawn Dr, Rockville
Truck Rentals
“This Uhaul was the most efficiently run Uhaul I've been to. The line inside moved quickly, they found the online reservation I made an hour before and checked me in, and someone was right there to throw the trailer on. All told, this took 15 min. Then, when I brought it back, I backed in the trailer and someone was there to unhook and close out my order, maybe 10 min. Done.”
“It's true what they say: you get what you pay for, however, it was nicer than expected. They allow 1-way rentals, and are much cheaper than any competition we saw. (4-days, flat price, no fee per mile). Truck cab very clean, truck box decently so. We had the F-350 chassis with a 16' box. Advertised as 6-10 mpg, we averaged 8.2 driving from Rockville to Indianapolis. *No cruise control*, and no lock for the back garage-type-door, but not a bad drive. Hope their business increases once this 'pandemic' goes away ...if it ever does.”
“This location is an excellent location within the suburbs and quiet. Having another person working the UHaul counter would be helpful and faster. The location only had one worker working both the regular store cashier and the UHaul counter, which slowed check-in. He was nice but had to do everything himself, including stocking and getting stuff out for customers.”
“Not sure why reviews so negative, No problems at all, camile was good the car was fine when i returned the car, the young man was nice, so over all i would come back.”
“Pleasant pleasant dude to be around!! Mr. Collin has a great personality and loves ppl. Came to pick up mattress bags and boss man got me together with a everything I needed and forgot. Haha cool dude. Stay blessed Mr. Collin and continue to enjoy life!”
“I don’t get all the poor reviews… I booked a truck with a car dolly and they then both ready and hitched up when I arrived. Guy at the counter was super nice and everything was as expected. The only negative thing I could say is that the car dolly was pretty old/worn and a little challenging to use. But it worked and I towed a car cross country with it.Great service, no surprises in price/product!”
“I had a trail hitch installed on my Toyota Rav 4 this week and it went better than expected from some of the negative comments. I was able to sign up on line and add all the options and an install date. The day before my hitch install I received a call just to verify the time. I dropped the SUV off and a few hours later got a call saying it was done. The hitch looks great. When I went to pick up my SUV the clerk was super friendly and handed me the keys. No paperwork since I had done everything on line. This was my 3rd time over the years using their trail hitch service and each time I was very satisfied !”
“The staff (a woman) at the location was very helpful, professional, and kind. I would definitely rent from this location again and I'd recommend it to others.”
“I am pleased to report that my experience with Budget does not reflect the reviews from a few years back. Indeed, my experience is quite the opposite: great customer service, competitive rates, and a fine selection of vehicles. This review is being posted with confidence based on several rental experiences, rather than a single event that could or could not reflect normal operations. For a variety of reasons, we've had to utilize rental cars on several occasions over the past two years, and each time the staff at this Budget location has accommodated us in a friendly and efficient manner. No problems and no hassles builds loyalty, and I will definitely use their services again.”
“I’ve visited several U-Haul locations over the years, and I can confidently say this was my best experience yet. The owner was exceptionally polite and helpful, going above and beyond to ensure everything went smoothly. Their attentiveness made a real difference. I highly recommend this location to anyone in need of U-Haul services. Great people and outstanding service!”