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“Jacky was very very helpful I will definitely recommend more people to come to extra space ,she also deserves a promotion because she has great customer service skills.”
“I want to sincerely thank Des and Ms. D at the CubeSmart on New York Avenue in Washington, D.C.
I have had my belongings in storage there for the past five years, and throughout that time, they have been a constant source of support. As I dealt with healthcare challenges and struggled at times with slow or late payments, Des and Ms. D remained professional, patient, understanding, and helpful. They guided me through CubeSmart’s processes and helped me navigate my options until I was finally able to reach my goal: vacating storage unit 1141 and closing out my account.
They have been nothing but professional, insightful, and kind. Their advice, support, and strategies made a difficult situation much easier to manage.
Thank you, CubeSmart, for maintaining such a wonderful, air-conditioned facility with convenient loading bays where customers can easily pull their trucks in, load up, and move forward toward a bright new future.
Thank you, Des and Ms. D. Your kindness and professionalism will always be remembered.
With appreciation,
The Marr Family”
“The manager Danyelle and the Assistant Garrett always goes the extra mile to take care of the customer. I'm very pleased with their service and professionalism!”
“I was in a bar needing a last minute rental and the people at Enterprise truck rental were great I don't remember everybody's name my fault but Layton was really helpful and worked with me thank you”
“Calvin, at the Jessup location, is amazing. He communicates throughout your entire rental, answers any and all questions and truly appears to care about his customers! If you rent from Jessup Truck, make sure he’s there when you pick up!”
“Weekends are really busy - be on time for your reservation or else it's a bit more difficult to get your truck. Staff are kind, calm, and helpful though either way, in my experience. They do what they can to help and keep things organized.”
“I went a total of 25 miles, and the truck required 27.13 to refill. The gas was $2.79/gallon, its impossible to use that much gas for 25 miles. I spoke with the young lady when I returned the truck, but she said that there was nothing that she could do. I had the smallest truck at $19.95/day, didn't tow a car, and moved a 1 bedroom apartment in one trip. Something is not right. CHECK THE GAS, I DON'T THINK THE GAS GAUGE WAS CORRECT, IT SAID FULL TANK WHEN I GOT IT, BUT I DON'T THINK IT WAS FULL.”
“Online reservation was very convenient. Good pricing. Pick up location was nice and clean. Truck was sanitized. Returning was easy. Estimate was pretty accurate. Best of all staff was professional, courteous, and helpful. I would definitely recommend and use again.”
“Outstanding Service and Smooth Experience!
I had an amazing experience renting a U-Haul truck from this location! The staff was incredibly helpful, professional, and made the entire process fast and stress-free. The truck was clean, well-maintained, and ready to go right on time. Returning the vehicle was just as easy—quick and efficient with no surprises.
You can really tell they care about customer service and take pride in what they do. I’ll definitely be using this location again for any future moves. Highly recommend!”
“This was the best experience of ever had with U-Haul. The gentleman on the phone was more than helpful. I was able to easily make a reservation and get all the details prior to my pick up time. The representative was available and attentive during pick up time and walk me through the process seamlessly. He was very courteous and knowledgeable. The whole process was straightforward and easy.”
“Rosa was such a helpful person even under my last minute changes. VERY ACCOMMODATING. She adds professionalism to U-haul. Even the young man helping me for pickup was patient and understanding. I appreciate the service I received. Keep them, especially dealing with the public. Thanks again... im a happy camper”
“My experience with this particular U-Haul location, is that I was treated like they value my patronage, they value me as a customer.
I rented a small size box truck to move my personal property to a new place, it was explained to me by the nice and friendly clerk the policy when I return the truck back during after hours but I forgot to use the app system to return the truck doing after hours. Because I forgot the system penalized me $23 dollars, when I explained the situation to Henry who is the manager the following morning, he credited me back the $23. To me that is CUSTOMER SERVICE.”
9:30AM - 4:30PM
9597 Berger Rd, Columbia
Truck Rentals
“Kim The manager does a great job. They are my first choice every time a rent a truck.. Keep up the GREAT customer service.
Location Berger Rd Columbia”
“I make a reservation online , and the U-Haul app have problems.I call the shop to be sure have the truck. The owner help meOut with the process. I Highly recommend him for renting .”
8AM - 5PM
109 Main St, Laurel
Truck Rentals
“I have been coming to the for a few months now. I first came to them right after my son died to get a car to attend his funeral. The person that worked with me was very patient and kind and understood my situation offered his condolences. The only complaint that I have is there sometimes the wait time is can be long. But all in all, I would highly recommend them and we’ll continue to use them.”
“Every thing went well, the truck was clean and in good shape. They gave our Church a great deal. Their computer system is slow but reservations were made and our truck was ready.”
“Well, the truth is that they never open the boxes, everything arrives complete, the only thing is that if it arrives too squashed and the box breaks from where it explodes due to the weight they put in them”
“Very convenient with many trucks and options. VERY helpful folks that went out of their way to help. They called me proactively to address a potential issue, went back to check on it and called me again to update me.”
“I’ve visited several U-Haul locations over the years, and I can confidently say this was my best experience yet. The owner was exceptionally polite and helpful, going above and beyond to ensure everything went smoothly. Their attentiveness made a real difference. I highly recommend this location to anyone in need of U-Haul services. Great people and outstanding service!”
“Went there we were in need of a truck because our truck had broke down. Got there. They had everything ready for service with a smile always love going there. The staff is very polite and always welcome you When you open the door”
“Wow. So much to say about this place.
I have rented from MANY uhauls, and this was far and away the best. The lot staff are professional, energetic, and polite. They are all well dressed and carry a strong brand presence. This location could be a demonstration for business school case studies around a successful business. I was able to witness some of the staff train a newer member (Cardo). I witnessed them taking time to review procedures, and ensure he could accomplish the tasks well. I was initially shocked, as this location follows procedures in a way I’ve never seen of a U-haul facility. They are quick, efficient, and clean. 5 stars to the staff and management of this location.”
“Honestly a great experience! Moving out during peak season (last weekend of the month) and my equipment was smooth, ready on-time and had a smooth pickup. Tabriel made things easy taking care of my equipment return, would use this facility again.”
“Gloria was kind and helped us out even though we were early and the store wasn't quite open yet.she explained everything very well! She was so kind and friendly! Loved her!”
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“Metro Truck shop rental service and staff is very helpful, friendly and knowledgeable. Shop is neat and clean, And to my surprise has A/C.!! Our company is a loyal customer leasing road trucks yearly. Trucks are in great shape, And the daily maintenance program at the shop is of great quality. Our company truly enjoys leasing trucks, And partnering with Metro Truck.”