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Mobile Phone Accessories
“Customer service was outstanding. Knowledge of merchandise was exceptional and the staff laughed at all my jokes and made me feel like family . The rates are also great.”
“Brought my PS5 in because it kept shutting off from overheating. Art was extremely professional, honest, and helpful. He explained everything clearly, cleaned the fan, replaced the thermal lining, and made sure the system was running properly instead of recommending unnecessary repairs.
He even gave me $20 off, which I really appreciated. Great customer service and quality work. Highly recommend asking for Art if you need tech or console rep”
“I had the tip of my charger break off inside the charger port of my IPhone. I brought it in and less then 5 min they had it out. Charger works again only need a new charger cord.
The staff was very friendly and just an overall nice experience!”
“Ali was absolutely great in helping me keep and continue my boost mobile service. He has excellent customer service skills and it was a pleasure to have him serve me
Thank you.
Angela Jenkins
Satisfied boost mobile customer??”
“Was just there and was warmly greeted by both Michael and Obi. They went on to help me with what I needed and went above and beyond to make sure they took care of everything and checked with me to make sure there weren't issues. Great experience overall and I'd definitely come back for my AT&T related concerns.”
“17 million stars to Clint, who was a knight in shining armor for me when I locked myself out of my apartment (by leaving my phone inside). No staff in my building were able to help, so I rushed to the only place I could think of with phones: AT&T. Clint helped me contact someone so I was able to get back in, and Clint even gave me a stack of post-its to write down the info. He was so nice, and I’ve never been happier as an AT&T customer than I was right then. Excellent customer service. Thank you!”
“Really good place to buy a used unlocked iPhone for good price. They also fixed my old broken phone and helped with data transfer. Very good cellphone store and team in Washington DC. Come here!!”
“Carlos definitely the one you want to ask for, great advice and very friendly. Came in with my son, the confusing information Verizon gives us always has me end up with a headache but Carlos was clear and didn't try to oversell. Moreover very knowledgeable. Thank you, we will be back.”
“Dead PC, which getting power to the motherboard but the computer wouldn't power up. Asked to diagnose but not repair, as it was an old machine and a new computer would be less than repairs most likely. $60 fee.
They promised to call later that day or the next to tell me what they found initially. I had to call to check after not hearing back. They were ordering a new motherboard to test with. Good troubleshooting, but not what I asked, for a 12-year old machine.
I declined service, but will say they did seem to know what they were doing.”
“Had a great experience with Vanessa as I upgraded to a 16e. Extremely nice & professional and very knowledgeable.
About a year ago, had an unpleasant experience at the ATT next to Pepe’s pizza. If there are any other ATT customers that want great service without any questionable sales tactics, I highly recommend seeing Vanessa and her co-workers at this location whether they are a new or current customer.
Thank you Vanessa!”
“Eric Estrada, the rep who helped me purchase and set up my phone was very helpful and professional. I had to return about another issue and he helped me again. He was very patient and answered all of my questions. Keep him. Thanks. Bev Hairston”
“I like this Boost Store very much. I bought My Samsung Galaxy A16 5G from that store. I switched my service and got the phone free.Service was excellent and quicker. The guy work there , is very nice and professional. I,m satisfied.”
“Today I visited this store and I am so happy with the good service .this girl gave me from now on this store is my favorite store ,thank you for your patience and all your kindness.”
“Chris was very helpful from the moment I walked in the store. Chris took his time to explain my plan & to review my current plan to find other options for me to have a less costly monthly bill. I was very pleased with Chris's customer service & knowledge of the company. If I have to go inside a store again I would hope Chris is working or other employees like Chris are there. Chris was awesome.”
“I needed a place to fix my iPhone ASAP! I came across this repair shop.They are very fast and affordable! Highly recommend .They did a great job ! Very professional! Great hospitality”
“Quick turn around service for an old alienware laptop repair, needing a fix on the circuit board. Works so far. Price was transparent and clear ahead of time. Thanks”
“Hi, my name is Craig, I came in 10 mins before closing. Sales Rep, Kaleb Fitzgerald helped reinstall services on my phone and also helped me get a clear understanding about home internet!”
“Great service. Aaron was knowledgeable on the products and had many options. Ended up getting a laptop and he gave a lot of insight on the product and its capabilities. Will be back for more items”
“Had a great experience at this AT&T store! Dio helped me with some difficulties of my current services- he was knowledgeable, patient, and super helpful! Overall a very positive experience”
“I had a great experience at the AT&T Store. From the moment I walked in, the entire staff was professional, welcoming, and attentive.
I want to give a special shoutout to Zebria—she was extremely patient, knowledgeable, and took the time to walk me through everything without rushing the process. She made sure all my questions were answered and that I was completely comfortable with my decisions.
It’s not often you come across a team that genuinely cares about customer service, but this location definitely delivers. The whole staff works well together and creates a great atmosphere.
Highly recommend this store if you’re looking for top-tier service and people who actually take care of you.”
“Jose` was so patient to explain the different plans to me. I had a great experience at this location. He was very professional and made sure my phone worked properly before I left the store. He should train other cricket wireless employees on how to treat customers.”
“I needed to replace a lost phone and I upgraded on my family plan and so did my grandfather. The manager that assisted us was incredibly helpful,very knowledgeable, and made us very comfortable with our decisions. This was one of the best experiences we've had with AT&T. Thanks again. I’m not sure what your name is, sir, but we talked about football A lot and my grandfather appreciated your services. We will definitely be back at this location if we need anything else”
“I needed to replace an iPhone battery. I am so glad I found this place. Kind, courteous, quick and the price was right! I highly recommend this place for your tech needs”
“Phone City was extremely professional and quick! I dropped my IPhone 11 and shattered the screen. They fixed it in no time. Excellent customer service. I highly recommend them if you need a quick fix for your cell phone screen.”
10:30AM - 6PM
3706 Mt Vernon Ave Store, Alexandria
Mobile Phone Accessories
“Great customer service from Reyna! She got my new Unlimited plan up and running in no time! Friendly, helpful, and all COVID precautions were observed! A multilingual store as well!”
“Daniela was outstanding , hands down the best employee you guys have in this store along with Ana . I had other encounters in this store and were not the best . Definitely will be back to work Daniela .”
“My salesperson, Heydi was incredibly helpful, knowledgeable and took the time to answer all of my questions. I'm so happy with my new phone and the courteous service I received. ☺️”
“Hafsa was knowledgeable and friendly it was extremely helpful upgrading our phones. I would highly recommend coming to the Potomac Verizon store and asking for her.”
“Great service location! I went in with a fairly complicated request (switching phone providers between companies), and Marco and Carlos assisted me with the multi-step process. It took a few visits, but both gentlemen were professional, courteous, and solutions-oriented. I really appreciated their help, and will definitely be back!”
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“I dropped my phone and the screen shattered ? I did an online search and while running errands found Phone Zone and it had good reviews. The shop was bright and tidy. MD was super helpful and quick. He shared options and had a fair prices.”