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March 2024 by Lauren
PARTY FAIL!!! Workers don't want to work! Horrible party experience! Save your money and your time! No one wanted to greet us or help us with the party. Parents are expected to run the show with no guidance. It's not clear which items are included in the package. So guests are told to pick out anything. No special ceremony or help from anyone. You basically just shop with friends. Only one worker wanted to stuff bears (there were 3 in total) which took forever. In the end a bunch of hungry restless kids. No party room, they say you can bring cupcakes to the food court. But that was a lie. Security "let it slide this one time" but said they do not allow it. Horrible , horrible customer service! Then even though the party package comes at a set price, took one hour to ring up each item. AND we were over charged but did not want to keep party guests waiting another hour so just paid and left! Leaving guests standing there while the host pays. Don't do it! Very disappointed. I'm waiting on corporate. This message is to warn parents! All in all the kids didn't complain and were very happy with their bears thankfully!
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February 2024 by submissive queen
Hubby got me this ♥️
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September 2023 by pdrj197
Closed at 10:34 even though upon calling, it stating it is open on the same time as mall hours. Webiste states 10:00. No signage as to why no one is here or any website info.
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August 2023 by M.D. McGill
My Granddaughter loved it! The staff was very helpful and welcoming. We will be back!
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August 2023 by Mandi Phillips
The manager Adele helped me secure my party for my daughter due to a glitch in the system. She was so accommodation, she came in an hour early to do our party. Layla and Tamia were so good with the kids and make the party a blast! They hid a SpongeBob around the store the kids loooved hunting for it! I highly recommend them for your kids party!
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July 2023 by Maggie Ryan
Had my daughter's birthday party here and the only way I was able to give two stars was because the kids still had fun. We were promised a party leader for the whole thing... Every time I had to hunt an employee down. The store was not even busy besides us. We had to wait 15 minutes just to stuff the bears and that only happened because I had to ask if they could. I then had to hunt someone down again to show us what the kids could dress the bears in. They were supposed to have fun games for the kids to play. When I asked they responded with "you want them to play games?". Then they were supposed to be getting a game together, but went to do other things. When I finally asked them again they had the kids play a self led game and disappeared again. We had to box all the bears and hand out certificates ourselves. They didn't even print out a certificate for the birthday girls bear. Then I had the chase them down to pay them. It was honestly quite disappointing and a huge waste of money.
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April 2023 by Kitty Kat
There are two girls that work here who are completely incompetent and have no idea what they're doing you will have to repeat yourself multiple times but there is a girl there with short blonde hair she is about the only one with some brains
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April 2023 by Elizabeth Wells
ive been to this location a few times but within the past 2 months i can tell you its really gone down hill. i came in with my husband and son a bit ago and no one was even there working. like there werent any employees anywhere. it took about 10 minutes of us standing for someone to come out. they were amazing but we didnt get the name. we asked if its usually like this and they said its been like that since new management came in January and i can honestly tell the new management doesnt care about the place either that or doesnt know how to run it. but the reason im writing this review is because of a creepy elderly lady working here. my husband told me after i left to go do shopping she started talking to my son thinking i left him since she didnt see my husband. now i understand the possible worry but its more of the questions she was asking him. my son is about 8 i should mention so hes pretty smart when it comes to strangers. but my husband overheard her asking him where he lived, our names, what school he went to all in about a 40 second convo but my husband was at the register so he couldnt butt into the conversation. i wish he did because after he reported her and then left my son told me and him she asked him if he likes going shopping with us and if we leave him alone often. i think its highly inappropriate and looking at past reviews on here she hasnt been fired but has been reported. i really dont feel comfortable coming here anymore. i thank the good staff for staying but the management isnt really..managing...and the store doesnt seem to care about one of their employees getting reported and asking kids inappropriate things.
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April 2023 by Nyx Winters
I went in there today with my daughter. and I felt so violated. the lady working I think she said her name was Dorris started asking my daughter extremely inappropriate questions. ( my daughter is 6 years old) and I'm a pretty chill mom in my opinion. but this outraged me. she asked her about where she lived, what school she attended, how many parents she had in her life, and so many more my daughter told me about. Not to mention she kept going into her space, my daughter got uncomfortable and tried to stay away but she saw the lady constantly looking at her until I left the store completely. I tried asking her for the person in charge but she looked at me like I was joking around. I would not come here unless that lady is fired. a few of the other parents that asked me if I was okay (as I was visibly angry) and I told them what happened. I found out this is not the first time this has happened. with THE SAME LADY, they even ended up reporting her only to see she was STILL THERE. if anyone else has the same experience let me know. because this is outright horrible. I would never come here again and I advise others not to either.
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April 2023 by Papa Francois
Okay location they were out of the birthday bear which was kind of a downer but Lai accommodated me and was very sweet and helpful. I’m not sure why she was working alone but she preserved and was very accommodating to every customer in the store. Thank you Lai!??
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March 2023 by Ashley Heicklen
The staff was excellent! We went in for my son's 1st birthday bear and they were fantastic
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February 2023 by Rachel Green
We would like to than the staff of the Towson build a Bear for their excellence and patience. Our daughters party yesterday went off with our a hitch and the children had a blast. Once again thank you soooooo much for a great party!?
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December 2022 by Sashadiva Reed
I loss my 1st born grandson. I had a video with him saying he loves me. Someone suggested that I get it put in a bear, I did and it was the best decision I could have made. Now I forever have that memory of him inside of a bear.
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December 2022 by Dassuh G
The staff are all really nice here. The bears and accessories are overpriced so be warned and ready. This store is not very well stocked. They made my daughter feel like a million dollars and so special to be getting her bear.
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October 2022 by Zellington
Genuinely -the- single worst experience I’ve had in my 2 decades of shopping at this company. One particular employee was openly cursing, and when her coworkers asked her stop she responded “there ain’t no kids here, everyone grown”. That didn’t phase me as much, but what did was her (and most of the other worker’s) attitudes towards their adult customers. She grabbed my bear from me and started stuffing it herself, not even offering me the pedal. Practically started sewing up the bear before i asked her if we could do a heart ceremony to which she simply gave me worst look imaginable and ignored me. There was a random toddler constantly coming up to her and touching my bear, which I understand is not the employee’s problem but at the same time, please stop holding my bear in direct grasp of said child when she could’ve easily held it a bit higher. The manager was absolutely zero help, giving us the same attitude as the employee. I left with my bear half stuffed and not sewn up, because I genuinely couldn’t take a second more of their horrendous attitude. If you’re an adult or older teen who is going to genuinely have fun and wanting the build a bear experience, save your money and go to Columbia mall instead. Some of the sweetest and caring employees ive ever met. They treat everyone the same no matter if you’re 2, 22 or 102. Towson truly has employees that hate their jobs and take it out on the customers.
