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March 2024 by Kenneth Cumins
Wouldn't sell life saving medicine for my dog because they were closing soon but still open. We were there 20 minutes ahead of time. Highly unprofessional and unethical.
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January 2024 by Glenn Ford
This store refused to help us on a phone call to switch insurance info to fill prescription because it would take ten minutes of their time. Greaaaaat customer service CVS. I’ll be taking my business elsewhere.
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January 2024 by Woody Wilson
Over 24 hours - and my prescription still isn't ready. I call for a status - not ready and not filled yet. I ask to please cancel - click. Urbana Pharmacy, you now have a new customer. CVS - a bid you adieu.
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January 2024 by Sarah Malay
The store is never open on time and closes early frequently without leaving any notice on the door. Extremely frustrating to stop at 9:30am when the store is supposed to open at 8am to find that the doors are still locked and the lights are off.
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January 2024 by Chris B
Prescriptions are never ready when they say they are. Always get there and have to wait up to 30 minutes for a prescription that was “ready for pick up”. Also they make mistakes calling in prescriptions and then you have to contact your insurance co to straighten it out. This CVS is just terrible. Avoid.
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January 2024 by Theresa Ford
Worst customer service, ever!
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December 2023 by Sharam S
Cannot ever get anyone on the phone… please CVS, answer your phones. There are a lot of people that cannot drive to your location to check on prescription or talk to the pharmacist.
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December 2023 by Mukesh Agrawal
The new pharmacist is outright rude. Moving to Giant pharmacy, never a bad experience there.
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December 2023 by Virginia Fleet
Nothing is ever ready to pick up on time. Always blame it on staffing issues and do nothing to try to assist you.
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December 2023 by Ayondeep Datta
I am not sure if all CVS stores in this area are this bad but this one on Sugarloaf parkway has some of the most uncooperative and incompetent staff.
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December 2023 by Jennifer Han
Convenient location. Pharmacy drive-thru wait is always terribly long and often does not have the prescribed medication in stock. Also wish better customer service was provided.
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December 2023 by Joshua
The worst CVS in the region! They have no respect for customers, and the prescription pick-up is the worst of any pharmacies I've ever been to. I'll never send my prescription to this CVS.
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December 2023 by Austin Benedict
Slowest pharmacy on gods green earth
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November 2023 by Brian
I would rate zero stars if I could. Pharmacy filled the wrong prescription and then I waited on hold for well over two hours to get help. This pharmacy is pathetic.
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November 2023 by Katie Morris
The pharmacy is horrible. They are rude, always understaffed, closed with no warning. Avoid at all costs.
