Edible Arrangements has received a mix of reviews highlighting both positive and negative experiences. Many customers appreciate the friendly and fast service, noting that staff members are helpful in placing orders. One reviewer praised the extraordinary customer service, specifically mentioning a staff member who provided excellent assistance. However, there are concerns regarding communication and order fulfillment. Some customers reported issues with incomplete orders, such as missing items, and faced challenges in obtaining refunds. One customer felt frustrated after having to chase down a refund for an undelivered plush bear, which impacted their overall satisfaction. Additionally, there were complaints about the freshness of the fruit, with some items not meeting expectations. Despite these issues, a few customers expressed willingness to give Edible Arrangements another chance, citing previous positive experiences with fresh fruit and helpful management. Overall, while Edible Arrangements has the potential for great service and quality products, it seems that there are areas needing improvement, particularly in communication and order accuracy.
I ordered something small last minute for a 70th birthday. The young lady was friendly and fast. I appreciate the customer service and ease of placing orders.
April 2025
I love the Brentwood location! The staff are always so friendly and helpful. I’ve never had a bad experience!
August 2024
From beginning to end my experience was fantastic! From placing my order to picking it up the customer service was nothing less than extraordinary! The young lady who helped me, Ms. Mia, was amazing in every way.
